Elevators are low quality, sounds like scraping a spoon in a pan while going down after 6 months of use.

I have been in this 20 story condo building since it opened in 2021 and I was sad to see they installed Richmond Elevators when I moved in originally. But as time has gone on, I am actually really upset ANY company installs these products in towers. We get MONTHLY maintenance on 2x elevators, and yet one always seems to go out of service. Our strata will no long call them afterhours due to the cost of it; and part of my thinks Richmond Elevator makes cheap product so they can service them to death and make their money on service calls. But more than the frequency they break down, I find annoying the fact of how loudly they operate. I wake up from how loudly they run, I heard strained wires/cables, clanking around doors, and what I assume are the brakes all night. I have reported it to my council, but I think the next step is to do a noise test to see if these units even meet the BC building code for noise... Basically, if your developer installs a Richmond Elevator, expect that they have cut corners on everything/ read more

Our building has been promised a service tech for the past two days., still no one. One elevator has been down for approx. 10 days, we're told its a "parts" issue. Our second elevator has been down for 5 days, they promised a repairman yesterday, then they double-downed and promised a repairman today. Its 5:30 pm and were still waiting. Maybe all the elevator companies in the greater Vancouver area provide equally poor service, who knows? But for openers, shop elsewhere, because Richmond Elevator is not ready for prime time. Sincerely, Everyone living at The Boeme bldg., East Van read more

Another shabby Vancouver-area residential elevator service provider. Been there before, so they get 2 stars not for the quality of their service, but out of recognition that their competitors aren't much better. Our elevator's been out of service for 9 weeks and counting. A missing part, apparently. Which was supposed to have been delivered almost 3 weeks ago. Still no sign of it working. No update, no notice. Nada. Even before the latest mess we've had to climb back up several times to the 32nd floor following a fire alarm because the elevators did not resume service in a reasonable time. Poor concierges must love them - they have to shepherd us back up past the one way doors for which residents do not have keys. 4-5 fire alarms so far, out of which we scored 2 walk ups, so RE drops the ball almost half the time ;-) And I've been stuck in one of the elevators once already. Edit: that elevator was finally fixed, about 1 week after this review. 10 weeks or so to fix. But... see my pix, same elevator, 2 1/2 months out, 3 weeks up, down again. In the end the 2nd breakdown lasted from Nov 12th to Dec 11th. Stripped gears, apparently, had to be shipped in from China. Newsflash: when you have an elevator out of service for almost 10 weeks, might as well use some of that time check out what other issues and parts problems it's having. As opposed to it breaking down a week later for another 4 weeks. FWIW, now we have yet another dead elevator. 3 weeks and counting. taking off 1 star. read more

Richmond Elevator - Elevator Services Near Me - Richmond, British Columbia

WARNING ABOUT RICHMOND ELEVATOR - LIVES ARE AT RISK 0 Dec 2023 - There are MULTIPLE condo buildings in Vancouver that currently have FAULTY elevator cables installed by Richmond Elevator. As such, all these elevators are offline. My building has 2 of it's 3 elevators offline due to their FAULTY cables. This is a DANGEROUS COMPANY. They are a complete and absolute disgrace and it is shameful that they are not under criminal investigation. Again, MULTIPLE BUILDINGS currently have faulty cables installed by Richmond Elevator in the last 2 years. read more

Worst elevator company in the Lower Mainland with shoddy maintenance services. Our building only has one elevator that repeatedly undergoes outages. We have had about a month's worth of outages over the last 12 months and they always happen on weekends where Richmond Elevator is unwilling or unable to do a repair until the next business day. This means 3-4 days of outages at a time which has an especially terrible impact on the seniors and families with young toddlers in our building. Just to help you understand the horrific quality of their maintenance services, here's a real life example from our apartment in Vancouver. Saturday afternoon, elevator fails and entraps a resident who needs to be rescued by the fire department and Richmond elevator personnel. They don't have sufficient parts availability so the elevator remains out of order until Monday morning. Monday morning they come around and "fix" the elevator and less than an hour later, the elevator fails yet again and entraps another resident. Completely inexcusable workmanship and customer service on their part. They continue to take our strata's money and deliver worthless "maintenance". In the 3 years I've lived in this building (since new) the elevator has broken down at least once every two months. read more

I have nothing but gratitude and admiration for the kind and caring folks at Richmond Elevator. Steve took my call yesterday afternoon after I dropped my keys down an elevator shaft right before I had to go to an event. He was calm and quickly dispatched a technician to rescue my keys. Within 20 minutes Nick handed me my keys and I was on my way. I can't thank you guys enough for your wonderful service!! read more

Excellent customer Service!! My keys fell off into the elevator pit. I received a prompt call from Mark, the manager at Richmond Elevator, who was very supportive. He reviewed my options and resolved all the issues that concerned me. He told me he will retrieve the keys with the next maintenance visit within the week. I was very pleased with our conversation, professionalism and support. read more

Leaves people locked in elevator at Hartford Woods because they don't listen or care. Leaves elevator worse than it was before.