Today I visited Rich's and I spoke with manager regarding a small issue. The manager Larry as well as team member Lay were phenomenal. Both were very prompt in addressing my issue and quickly resolved the problem. Professional and very knowledgeable! I will definitely be recommending Rich's to family and friends. To lead by example is what Larry does and it is reflective in the employees that he oversees. read more

If you want your car scratched and the clams department to deny there wash did any damage to your car by all means have at it

Yesterday was tire was going flat while going through the car wash. I had to blow my horn to alert the team that my car was stalling. I immediately had to go to Walmart to have my tire repaired. I noticed that my car was not clean and I called & spoke with the manager (Nieves?). There was a lot of back and forth, not to mention that I told him that I have my receipt. Also he continues to tell me that I should have let him know before leaving. Not paying attention to the fact that I continued to tell him that my tire was flat. I asked him "is this yes or no" and he told me that I could bring my car back. When I got back and signaled for help. He said the exact same thing as he had said previously. I was frustrated beyond words by his lack of understanding. In that moment Rich's lost all of my business. I asked for management on the initial call & he's the one who represents the company. Insensitive not to mention I noticed him as he's directing car in the lineup he's using his middle finger. Insidious indeed! 1 read more