This was my 1st time using this Petsmart. I got my small dog groomed. I provided a picture. Suzy H…read morewas terrible. Her attitude was terrible. I have a white dog with tear stains. I've been getting him groomed a long time. I know what a freshly groomed face looks and smells like. Photos 1&2 show Petsmart 6/1/25. Third photo shows groomed in the past by another place. I expressed to the manager I was not happy with his face. He said grooming was not his expertise, therefore we went to speak with Suzy. She was condescending, as if I don't know that tear stains can't be removed easily, and as though that were the problem. He looked and smelled as if nothing was done to his face. Worst money I spent on a groom. Don't use them for the manager's response and a groomer that looks as if she hates her job and the customers. Bye Suzy H.! Update...customer service is just as bad. They promise to get back to you in 48 hours and never did. I guess that's why the groomers and managers are as bad as they are. I will spend my money else where. Sorry my dog had to endure this. Don't do this to yours.

I should've known better. My softcoatrd Wheaten needed to be cut but she wouldn't let me do it so I…read moretook her to PetSmart. They told me she was matted in spots and made me sign a waiver. I guess that means they were in to clear to just hack her up. They shaved down everything til some spots were just bare skin. She looked awful. They didn't even try to groom her. Never again! Unless you want your dog to be almost hairless, go somewhere else.

Can't believe this place only has 3 stars !? It's amazing, It's one of 2 places that will take my…read morediabetic, blind, deaf dog and treat him like a king! This place is acres of natural land for your pet! It takes literally an hour to check in your animal for boarding Every single time. They make sure the dog is good to go and everything is right, any changes to meds etc etc. ye sits far but that's not a reason to give them 3 stars like dumb David from California. You can take your dog to the other place which is closer and have them spend your entire vacation in a metal and concrete warehouse then have at it! This family is Team Cozy Inn all the way!!

This place is terrible, they groomed my dog and he was bleeding from all four paws (poor thing, his…read moreblood was all over my car and he was shaking) The worse part to me was that they were minimizing it and didn't show any remorse as if this happens all the time. I will never ever leave my dog here.

I can't say enough positive things about this place. The…read morestaff and owners are fabulous and very professional. My plump begal had a bath and nails done....they had him looking fresh and dapper with a blue bandana when I arrived to pick him up. They are very reasonably priced and didn't even spend more than 25.00! I am now going to make sparky a regular customer!

Extremely nice staff and the service couldn't be better…read more All my animals go there for trims etc....

10/10 recommend this camp! Such lovely staff and they take such great care of my dogs. Keri always…read moremakes sure to send me updates on Mochi when I ask. They are quick to respond too!

Our Shepherd, Nova, is .... Difficult. Dramatic, whiny, anxious, and throws temper tantrums when…read morewe try to brush her at home. We have used Camp Bow Wow for grooming for years with Alea. She was AMAZING with our girl and got her to be a bit less difficult during her grooming appointments. Unfortunately, Alea isn't grooming anymore. During the time that Camp was without a groomer, we tried a different place and it didn't go well. Nova came home VERY upset and we weren't very happy with her groom either. Back to Camp we went to try the new groomer today. She was really great with our girl. She let us know about Nova's behavior (she is "bittier" than we knew while being brushed) but encouraged us to bring her more often so they can work together on overcoming her anxiousness and hatred of the brush. She kept saying "She is not a bad dog, I really like her! We can work through this!" While I always feel like a bad dog mom after knowing my girl wasn't on her best behavior, I was really happy with this experience overall. Thank you Camp Bow Wow for your quality groomers!!