I've been a customer of Rick's Gate Works for years, but after this experience, I won't be using them again--and I wouldn't recommend them to others. I recently had a wireless keypad installed, which took about 30 minutes. The invoice came to $368, far exceeding what I expected for such a short visit and a $49 part. I was charged $125 for that $49 part, which is a significant markup. When I asked for a breakdown or an explanation, I received little clarity and was told, "That's just how we charge." For context, I was informed their standard rate for 30 minutes is $205. Since their emergency rate is $250, this charge felt excessive and difficult to justify. Compounding the issue, the invoice listed the wrong town and address. This created unnecessary confusion and delays and, frankly, made me question whether I was even being billed correctly. Overall, the lack of transparency, questionable pricing, and basic administrative errors made this a very frustrating experience. I would strongly recommend looking elsewhere if you value clear communication, accurate billing, and professionalism. read more

Rick's Gate Works are all pro every single time. Kenny, our local tech, is so great!! I've worked with them on two condo projects and each time couldn't be happier, both with their consistent reliability, reasonable pricing and solid integrity that's really hard to find these days. HIGHLY RECOMMEND!! read more

They've been servicing our gate for over 20 years. Very reliable, knowledgeable and have emergency after hour service. True professionals, they know their stuff and provide annual preventative servicing at a very reasonable cost. read more

We called on a weekend because our cars were stuck in our garage due to a broken spring. The technician related that there would be a 250.00 after hours charge and we agreed given the circumstances. Although they indicated that they were approximately 35 minutes away, they arrived almost two hours later. The service tech indicated that he could not fix the springs and then, in less than 10 minutes with the help of the homeowner, put three shivs of wood under the door and the door was opened. They then attempted to upsell a new opener and left. A week later we received a bill for over 650.00 for the 10 minute service call. Attempts to resolve with the business were not successful. We had been using Rick's for years and never had such an experience. PLEASE BE CAREFUL with the billing practices that are happening there. This charge is so inappropriate and without any further recourse, I can only share our experience with the hope that other homeowners will call another service (or ask a neighbor for three pieces of wood to put under the door and lift it with help and save 650.00). PLEASE BEWARE OF THIS COMPANY!!!!! read more

Once again allow me to praise the outstanding service provided by Rick's Gate Works. He has serviced our gates for dozens of years. The service technician, Nico, is knowledgeable, compassionate, and collegial. A great guy. As I've said before, you can't go wrong with Rick's Gate Works. read more

As an estimate manager providing services for mostly UHNW clients who have multiple gates often with tightened security, it's imperative to work with a vendor who is professional and on their game. I feel like I had that experience with Rick's Gates and then some. I had to have some keypads on 2 different gates changed for security purposes. When I called and expressed the urgency, I was able to get an appointment the next day. I worked with both Niko and Brett on 2 different occasions and they were both excellent. One of the keypads was on the older side and it was complicated. Brett really went above and beyond to troubleshoot the issue and was happily able to find a solution in a timely manner. Their prices are fair and reasonable and their response times are excellent. I have worked with a number of gate vendors over the years and I'm very pleased to be working with them. I will most definitely be sharing their information with my colleagues and clients. read more

We've used Rick's Gate Works for the past sixteen years. A reliable time proven company with exceptional, caring and capable people. Rick, Dave Miller, JP, Abel, Ronald, Desiree and David truly care. Buy with confidence. read more

I've been a developer for a while and used many gate company's and get less than average Service .. but Ricks Gates are the best I've ever used wish I found them sooner always quick to come and great problem solvers Use them immediately . read more

Rick's Gate Works is very responsive and does excellent work. Our gates stopped working and they had a technician out same day. Reliable and professional! Highly recommend! read more

My sister has an apartment building on Bentley Ave. in West Los Angeles. She had a problem with the gate at the apartment building and needed someone quick. She called Rick's Gate Work to fix it. Brett was professional in his work ethic. He came on time and did a great job, He was very nice and answer all the questions, great transaction A+ Their estimate was also very fair and affordable. Highly recommended!! read more

Great quality and service. Highly recommend them . Very honest and dependable company

Rick's Gate Works gives excellent service at a reasonable price and they are very NICE. A real find and a pleasure to work with!

The company the internet suggested to install my new gate system was a joke. After struggling to achieve optimum operation from others, Rick's Gate Works' team readily identified the original installer's arm and beam trajectories were both completely off! Now I uuse Ricks' annual preventative maintenance to keep my gate running smooth! read more

Niko is a magician. Always gets to me when I need him and always gets the job done! Prices are always fair

Rick's Gatework recently replaced our sliding gate motor, Allomatic SL 150DC. They were able to install the motor within a few days of the approval. Ramon who was the installer was fast, super knowledgeable and did a great job. His helper Jose also did a great job. We did have some things that had to be tweaked since the gate goes slightly uphill and with no delay, David at Rick's Gatework sent out their techs to take care of the adjustments. They did an excellent job, super responsive and professional. I feel super comfortable since they have been in business for so long and have so many people working for them, they will always be there when we need them. Reliability and responsiveness is super important when you have a gate that needs to open or be serviced at a certain time and teh confidence that when yo udo need the warranty, they will be there and honor it. And for all these reasons, I highly recommend Rick's Gatework with no hesitation. read more

2 years after this review, David S continues to reach out to let me know that "I'm a jerk," and "He's just doing his job." Says just about everything you need to know... read more

Rick's Gate Works - Private message by company - Garage Door Services Near Me - Canoga Park, California

We have been using Ricks Gate Works for several years. Bret the service repair person is excellent to deal with. We call them for Maintenance and repairs when needed. Bret always provides excellent workmanship and answers all questions about the job when asked . We will continue to refer and use them. Their prices are reasonable and competitive. read more

Highly recommend Rick's Gate Works. Great team. Super responsive. Knowledgeable and professional Did not overcharge! Just an overall great experience! read more

I had three estimates. The first two estimates both said the motor would need to be replaced for $4500 which didn't make any sense because the motor seemed to work fine. It was just wouldn't close all the way. Rick's friendly tech actually took the the time to investigate and found it to be a small computer chip box that triggered the sensor. Total cost to replace that box with labor: $400. Highly recommend. read more

Rick's gate works has been helpful since we moved into our home. They quickly helped us get our gate repaired when it stopped working. They are friendly and honest, and responsive. Highly recommend! read more

I am the president of the HOA Board at our condo building and I would like to share with you a very positive experience. We had a gate that was not working periodically. When we had other technicians out, they couldn't find the problem. Ramon, who is great, was sent to us to fix our garage gate and he told us that we should NOT stop and start the gate when it's acting up again since it destroys the information that can be pulled from the mechanisms. A few days later, the gate wasn't working again and he came out and was able to diagnose the problem. We needed a new motor. He came the following day and was able to change out the motor. The gate is working very well thanks to Ramon. He was clear with us on what we needed to do and he knew exactly how to find the cause. He is extremely experienced and very smart. I have great respect for Ramon. Thank you Ramon for helping us get the problem solved!!! read more

Our HOA has been a client here for over 25 years and they are a excellent company. Their personnel are knowledgeable and show up on time. A few years ago they installed a new garage entry system that provided us with a more secure system using individual coded entry remotes that the system recognizes making it harder for someone to clone. They are locally owned and operated and understand what real customer service is. Beverly Glen Villas HOA Joseph Scarfi President read more

This is long in coming but sometimes despite a busy schedule, you've got to take a moment to give credit to very good companies out there so others will learn about them! Rick's Gate Works is one such business - They are experts, let me repeat that one - EXPERTS, and dependable, honest, with service-oriented personalities. For over 12yrs I managed an apt building in N. Hollywood with two garage gates - a pull-up overhead one, and a side-to-side gate. Rick's Gate techs are just the best. Whether it was a midnight emergency call, or a day time svc appt, they could be counted on to arrive in the time window given, and most importantly -- they knew how to fix any and every problem we had with those gates. From new parts, service to existing parts, remote control issues, motors, springs, or just the mounts... anything having to do with the proper operation of those gates, they took care of. What a relief for me with my really busy schedule at that building! And all the techs who came to my bldg over all those years were so nice and easy to interact with. --Very reasonable and competitive rates! --Great communication on phone calls and email for appt setup & EMERG. --No trying to sell you stuff you don't need; honest. --Can't say enough - Experienced, smart, gate-savvy guys :) --Excellent on recommending equipment for upgrades, etc. (our bldg opted to upgrade the operating system for the remote controls on both garages and it was a money-saving and safer option, thanks to the knowledgeable tech who recommended it!) *Special shout-out to Malcolm, who may or may not still be with the team. He was the tech who came out to my bldg for those middle of the night emergency calls! What a great guy and a master technician.* read more

Roman and his guys were great. They did an awesome job installing my new gate motor, sensors and telephone intercom access control system. They were very nice, clean and reliable. I would highly recommend this company. They made sure everything was working before they left. . read more

Rick's Gate Works......Be Extremely Careful and if you have used them....Be aware of below, especially if you have children or pets!!! They Keep your gate codes and frequencies and use them without you knowing or your permission!! As a brief background we used Rick's gate works to fix our gate which was working fine but the sensor to make sure it doesn't close on a vehicle stopped working. They replaced the sensor and it stopped working again a number of months later but outside of the 30 day window. They charged me a visit charge which was extreme and "fixed" the sensor again. Almost a year later that same sensor broke for a third time. I called to tell them and was yet again met with even more poor customer service than usual. Their technician David Starr came out and said it was likely one of two things and he didn't have the parts but would go get them and we can schedule a time to have the gate repaired once he has the correct parts. Keep in mind that the gate was working the entire time, just the sensor was broken. This is where it gets scary and please beware. A few weeks later I received an $850 bill for a new Motherboard and $250 of that was labor. I never approved them coming over and I have cameras all over my property and there was no video supporting they ever came out on any of the dates they claimed the work was done on. When I asked again for clarification when the work done, they gave me 3 different dates it "could have been done on." I have videos and timelapses of those entire days and no one ever came to work on my gates. I called them and told them that I have no intention on paying for work that was never authorized and no sign that the work was even done. On December 21 someone from Ricks Gate Works came to my house. When my children who were home alone didn't answer the doorbell from the gate, they used either some sort of master remote code from their car or used a remote they programmed with our gate frequency from a past service call and illegally let themselves in to my property. They then rendered my gate inoperable, left it cracked open so they could get out and drove away. I have videos to support this entire scary saga and please view the enclosed screenshots as well. It is so scary as a mother to know the technician came to the house with functional and closed gate, illegally letting himself in with either a master remote or a stored frequency, used a master key to open the box outside. He then rendered the gate useless, leaving it open enough to get out and driving away with the gate broken and left cracked open which could have been a disaster if the dogs got out. When I found out about what happened I called the office and the owner, told me to go F myself and I was crazy and to never call him back. I called Santa Monica Police and they came over to take a report as well. In addition, my husband called the next day to discuss it with him. He told him that I was crazy, he should go F himself as well and if we put a negative review online he would refute it and although he has never met or spoken to my husband he would say he was a child molester in rebuttal to any negative reviews. I implore you.........PLEASE BE CAREFUL with this company and rest assured if you use them or have used them in the past.........they have kept your gate and remote frequencies and have access to your house and your family.... read more

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Kenny at Rick's Gate Works is fantastic! He's been looking after the gates our HOA complex for years. Always appreciate his explanations of the work that needs to be done and how quickly appointments are made. Rick's Gate Works also helps us and many of the other owners with their garages and resetting their clickers. Always great value and work for the money. Thank you! read more

I've been having a lot of trouble with my electric gate and the previous repair company only made it worse. I called Ricks Gate Works and was lucky enough to get Kenny who in one hour fixed everything that was wrong with my gate. The squeaking noise I've been listening to for almost 20 years was gone within a few minutes. He didn't try to sell me a $3000 new motor like the last guy either, and changed only the parts that actually needed changing. He was professional, thorough, nice and got the job done fast. Hands down would recommend them! read more

I had 3 different companies come Out over a year and they were completely unreliable. A contractor friend of mine told me to call Ricks. Thank goodness!!!! They came out to the house and got the job done perfectly. I am so happy to finally have my electric gate working again. They are now my gate company forever!!! read more

Please be cautioned and conduct due diligence. Thankfully I avoided a serious problem. Very unprofessional experience over the phone specifically. The lady I spoke with (on 2 separate occasions) is absolutely horrible and detrimental to the business. Customer loyalty of many years means nothing. She just didn't care. Needed gate repair and an extension, was asked to email them with pictures, and did same day and received no reply from them whatsoever. When I called a week later, again no response to the follow up, nobody took action to rectify. When I called again the following week, same response. I am not at all valued as their previous client clearly. My family and I are truly disappointed. read more

Our gate stopped working. I called Rick's gate and they sent me a technician right away. Great response and great service. I will definitely continue using them. read more

Been using Rick's Gate Works for many years. The last time was a repair of a custom wrought iron gate with a special picket designed years ago. The gate was hurt by vandals but fortunately Rick's guys came out and restored the pattern to its original splendor. They worked quickly welding the new iron, grinding the joints smooth and painting it to match. The results look like new. Highly recommend. read more

David out tech that came out to save the day with our iron gate was absolutely amazing! He was able to locate and fix the problem so fast! David is a very nice man, will always love to have him back whenever we have any other problems. Thank you read more

Very professional, on time, reliable, COVID-19 safe and most important clean and quick at their repair. Thank you for leaving my gate like new again. The bracket made a huge difference. read more

I have used about four previous gate companies. Ricks is the best!! They are knowledgeable, reliable, and do great work! They are easy to phone or email. Their techs are experienced, friendly and professional. read more

I have had great dealings with this company. They get to you as soon as possible which is important when you are dealing with home security. Their technicians are friendly and professional. Rick's stands behind their work and they will keep coming back until the customer is satisfied and the job is completed. I have been working with them for several years and will continue to do so. I would definitely recommend them!! read more

Holidays are always difficult, when unforeseen repairs are needed. We are happy to report, that your technician reminded us, why we have been using Rick's Gate Works for now over 25 years. Danny, serviced our garage gate on Xmas Eve. Always respectful and with outstanding qualification, he narrowed down the cause of the problem as well as how to solve it. read more

We reported our gate broken on a Friday night. It was late and the company was closed. The next day, Saturday, Danny showed up and repaired the gate. We expect a proposal for a new system shortly...but finally a gate company that is fast, responsive, and talented! read more

Rick's Gate Works have been servicing our condo building for as long as I can remember. They have up graded our gate's motor, made the gate itself more secure, added metal mesh to the doors, and more over the years. Kenny has been our servicing person doing an above and beyond job for us. They respond quickly and come out rain or shine. I'm planning on using them forever!! read more

I've been using RICKS forever. Around 20 years now. Recently we had an insurance claim and they sent out a guy to fix the timing and a few other things with the gate and motor. They screwed everything up. So of course I called RICKS FOR DAMAGE CONTROL. THEY ARE THE BEST IN THE BUSINESS. They are busy so be patient. You will be happy with the results. read more

Excellent company. Quick, reliable and friendly service. Extremely competent technicians. We have had outstanding interactions with this company that has always provided quality service at a fair price. read more