I went to Ames Silversmithing for my watch clasp, my issue was solved in 10 minutes. I recommend if…read moreyou're looking for good service. Thank you guys!

This used to be a good place to purchase jewelry, but those days are gone!! If I could give them a…read moreminus 10, I would not hesitate to do so as a result of my last transaction with Kyle. I took in a necklace that they had made for me years ago to request that they take my stones and put them in a ring instead. I found a rind I liked, left my stones with them, and received a call stating that I needed to bring in 1/2 of the purchase price in order to have the ring made. They had not told me that previously. I went to the store and gave them 1/2 as they had requested. Kyle was there, and I let him know that I had purchased many pieces of jewelry from them over the years and never had been asked for money down. Further, I told him that I found it offensive to have that happen this time. Kyle immediately raised his voice and said "Well, let's just cancel the sale then!"! He further stated that they want the deposit for security in case I did not pick up the ring. I said "Well, you have my stones". I tried to explain that I just was sharing my feelings about how this request and how it was different than any other time I made a purchase. I wasn't refusing to give them the deposit. They already had that in hand. He again reiterated, louder this time, that we should just cancel the sale then. A female then intervened and tried to smooth things over, because I was horrified at how I was being treated and as this continued I began to cry (which I don't easily do). She initially convinced me to continue with the sale, and I left the store. But I was so upset with the way I was treated that I went back in, told her that no one had ever treated me that way, let her know that I never wanted to deal with Kyle again, and asked for my stones and my deposit back. She gave me both and I left, incredulous that I had been so disrespected. Later that day Kyle called me and told me that he had checked their records, knew that I had purchased many things from them in the past and was never asked to pay a deposit, and offered me the ring at 1/3 off, I told him I would have to think about it. I called them back a few days later and told them that I would take the ring. I picked up the ring in early October along with an appraisal, and I did not deal with Kyle. I had the old appraisal from the necklace and compared them and noticed that part of the appraisal was missing, but was reluctant to return to the store because I did not believe I would be treated with respect if I complained about this. Also, I was unhappy with how the larger stone was set in the ring. So I waited a long time while deciding what I should do to remedy this situation and to leave this review. I believe that Kyle needs to take a comprehensive course on customer relations!!! So I took the ring and the appraisal to Gilger Designs down the street from Ames Silversmithing. They reset the larger stone for me and gave me a new appraisal that was complete. They treated me with respect, ,and I cannot praise their work and customer service enough, especially after my bad experience with Kyle. I will NEVER go back to Ames Silversmithing!! Lyn Wilson

Family-owned, super friendly, and so easy to work with. They even let me use my own family heirloom…read morefor my engagement ring, which meant the world to me. I couldn't be happier! Their designs are unique and refreshing--not at all like the typical box jewelry stores and the value is truly excellent for the quality you get. I knew they were the real deal when we ran into another young couple in the store that my husband works with. If you get a chance check out their beautiful vintage pieces & also their own designs. Definitely worth checking out!

Good service and very knowledgeable staff. Would recommended for anyone who needs jewelry looked at.read more

Christie was great, did work on a necklace and two bracelets while we chatted and I (alternately)…read morelooked at all sort of cool stuff in her Welch Ave. store in Ames. My favorite thing was a sign in the back that stated simply: "Sit long. Talk much." Cheers!

Was in a massive bind to get my wife's necklace from our wedding put back together again. Sure…read moreenough, Cathy saved my life (and for cheap). Thank you so much!

Do not go to Kay's jewelers. Had a bad experience with them. I wanted a mother's ring but because…read morewe would not wear a mask in there. There was no sign saying wear a mask. We told them we are fully vaccined and we do not need to wear them. They said yes you do and was very rude. We will never goes to Kay's again.

Do NOT go to kay's. they have had horrible customer service and when i ended up with cancer a few…read moreyears back and was late getting my diamond necklace in for for its 6 month inspection (due to being in the hospital) . My diamond in my necklace ended up getting cracked so because i was late bringing my necklace in (due to having cancer and being in the hospital) they would no longer keep my necklace under warranty. My husband and i have spent thousands of dollars there and never will go there again. KINDLESS, HEARTLESS COMPANY WHO IS PENALIZING ME FOR HAVING CANCER !!! I HAVE CONTACTED MULTIPLE PEOPLE THROUGH OUT THE COMPANY AND NO ONE WILL DO ANYTHING ABOUT IT !!!!!

There are tons of great gifts in this store! It feels a bit cluttered, but the prices were very…read morereasonable. I had several gifts that I needed to purchase and found pretty much everything I needed here. However, the service was not great. When I went in, one of the clerks was very nice and helpful but the other was super rude and scowled the whole time and was very short when speaking.

Such a beautiful place. Wonderful staff, incredible gifts and decorations - I could go on and on! I…read morewish I could buy one of everything.

About time Ames had a little hippie shop! This is a Des Moines store branching out into Ames. I've…read moreonly been once but I'm a fan! There's hookah, pipes, hemp jewelry and clothing, fun shirts, bumper stickers, face and body jewelry, the whole shebang. The owner was there and he was really nice and helpful. It's located inside of North Grand Mall. If you're from a metropolitan city then a good comparison would be to call it a small town Spencer's Gifts or Hot Topic, but it does seem to have higher quality and fairer prices than similar shops I've been to. For a small town store it is quite wonderful and I hope they continue to expand (and keep the quality) to other cities and towns. Wanna look like a rockstar? Stop by Shag. There's all kind of cool novelty items. You're sure to find something you like, I guarantee it.

5/21/26 1:00 p.m…read more Shopping This location is pretty amazing. The staff informed us that this is the original location, so it's the smallest of the three in town, but there was so much to look at! I can't wait to check out the larger locations! All of the staff were incredibly friendly, patient, and helpful. Everything was pretty well organized and not too overwhelming. There is definitely a lot inside, but in my opinion, you don't feel crowded and can easily look around for hours in here. All of the prices are wonderful as well! Everything is so affordable as well, and in great condition; some items are even brand new! Overflow beats Goodwill any day of the week! It's a relaxed environment and they give back to the community; win-win! Anything we need to donate will be donated here from now on :) Absolutely worth the visit!!

Always kind staff…read more Prices are getting unrealistic again. There are many quality items nicely displayed. However there is also over priced junk that for some reason is never pulled from the shelves. Beware of items labeled "vintage" they are most likely overpriced. If you like it, you can buy it on eBay for the same price or less and even return it if you don't like it.