Absolutely-lovely mattress store. Didn't feel particularly pressured, but I felt like a valued customer - like they actually wanted me to be satisfied with any product that I purchased from them. While I (hopefully!), don't need another mattress anytime soon, this would be the place I'd return to. PROS: -Shopkeepers don't work on commission, and that becomes insanely obvious when you step into the store. Whereas we had someone on our tail constantly and trying to upsell us and offer better deals ("well, I can take $200 off that price right now!") when we went to another mattress store, we got lovely peace and quiet here. The sales associate welcomed us and pointed us in the right direction when we came in. Then he went back to his post and allowed us to look around with supervision. He occasionally came and checked in and asked if we were finding everything okay, but we had the ability to lay on and test the mattresses in peace without feeling rushed. -Associate was also pretty knowledgeable. He didn't seem to have too many specific details about things, but he was very familiar with the mattresses and how they compared. He also had very detailed information about all of their programs/buying process. -Nobody tried to sell us anything we didn't need. They were happy to explain the differences between the more-expensive and less-expensive options, but it never felt like we were being shoved towards the more-expensive one. He seemed to want us to be satisfied with our purchase - whatever it was. -They offer a 1-year happiness guarantee. If you find that it's not a good fit for you within one year, they'll take it back (minus a $50 surcharge fee) and give you full credit for the mattress. That's LEAGUES above other programs in town (which was 30 days and 100 days at other stores). -They have some coil-designed mattresses, some hybrid designs, and some pure memory foam designs. Mattresses range from $300-ish to $3,000-ish. There's a simple pricing structure laid out on every mattress with the breakdown of prices - how much for each size option of that type with various foundations or other options. No guessing or feeling uncomfortable continually asking a sales associate. Nothing seems marked up or unreasonably priced. -They also sell sleep accessories like sheets, memory foam pillows, and mattress protectors. -Mattress was delivered next-day with absolutely no problem for free in Ames. Evening of purchase, we received a call giving us a 3-hour window for the next day. Mattress was delivered in that window during the next day. CONS: -Relatively limited selection of brands (mostly Restonic), and they don't have the ability to special order any other brands. read more

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I had trouble getting the mattress we ordered 2 weeks ago, but after Mike called me and explained the situation, we reached a better conclusion. I am grateful someone took the time to figure this out with us, and we like the product. We are looking forward to better sleep! Thanks, Mike. read more

My wife walked in wearing her pajamas and was treated as respectfully as someone wearing a suit and tie. We were looking and pricing beds for our children, and Phil Sears was a wonderful help in choosing a mattress set. Dude gets up and jumps on the frame to show its durability!!!! Their prices are great and quality isn't sacrificed for a low price. I believe we'll stick with them for our sleep needs. Best part? Free delivery with every purchase and they still have good prices. read more

My girlfriend and I went mattress shopping on Friday. After comparing prices, quality and service in town, we chose Midwest Mattress. We were told our new memory foam would be delivered on Monday between 12pm-3pm. Therefore, I rearranged my work schedule to receive the mattress. Monday comes, I get a text message informing mattress has been shipped, then an automated call at 12:15pm saying mattress was on the way. 3:20pm comes and mattress has not been delivered, so I called the store to check on the status. They just said the contact information was wrong, so they couldn't reach out to me when they were on site and the delivery truck had already left town. 1- I received notifications from them, which means the number on file was the right one. I do not have a single missed call from anyone today (or text message). 2- I live in a small building that has two entrances. One of them is unlocked at all times. Could've tried knocking the door, maybe. On top of this, delivery was rescheduled to Wednesday, day in which we both have to work. The entire mattress shopping experience was ruined at the end. I'm absolutely regretting not spending $1300 on a mattress elsewhere. read more

Sam was great with helping me find the right mattress. He used a bottom-up approach, meaning we started on the less expensive mattresses and worked our way up. I enjoyed not being pressured to buy the "best of the best" right off the bat - a common experience at other mattress stores. Additionally, the non-commissioned staff aspect was great as it helped ensure that Sam was looking for the right mattress for me rather than extra change in his pocket. Delivery was great and easy going. I'm very pleased with my experience at Midwest Mattress. read more

I needed to purchase two beds, and had no idea where to start. I pulled into Midwest Mattress and was immediately impressed by Sam. He was knowledgeable about his products and guided me to the best beds that fit my needs, not the most expensive ones in the store. After doing some comparison shopping, we felt there was no doubt for quality and price that this store was the best choice. My bed is wonderful! I didn't know what I was missing. The delivery guys were great as well. read more