Avail is a community that strives to give great care for their residents. My dad lived there for…read morethe last year of his life. Our family had vast previous experience in the independent/assisted living/caregiving in the home and long term care world. NO ONE could even touch the level of care and service that our family received at Avail. Chris helped us to have realistic expectations-and then he and his staff exceeded them. This is tough business, and they do it better than any group that we experienced. The facility was always neat and tidy. They offered outings that were fun and available to all. The food had a lot of variety. I will always be grateful for the exceptional love and care that my dad and our whole family received from owner/executive director Chris Beckstrand and everyone there.

After much thought and research, we have found the most amazing new home for my stepdad…read more AVAIL on Stuart rd in Cleveland Tn is thee place. Chris Beckstrand and Kim Brooks are very special people and we are so thankful for them and their staff. A+ to them all

My mom has been a resident here for several months and she loves it. The staff here is very kind…read moreand cares for their residents as if it was their own family. The rooms are laid out nicely as are the common areas. There is a fantastic dining room and a Great activity center. They have many activities for the residents to keep them happy and busy. This is a great place and if you are looking for a well ran assisted living center this is it.

Never consider this facility for your loved ones. We were…read morelooking for an assisted living facility for my mother-in-law. The top one on our list was The Fountains. On our tour, we were charmed. The facility is clean, well designed, and beautiful. My mother-in-law liked the facility, and we did too. At her ability assessment it was determined that she would need transportation to and from the dining room and assistance at shower time. It would cost extra for this help. The staff were unreliable, unprofessional, and disrespectful. Many times, my mother-in-law would wait in her room to be brought to the dining room. She would have to press her button to summon help and then wait for someone to come for her. At other times after a meal she would be left in the dining room alone for up to one hour! She would press the button to summon help, but no one would come. One aide told her that they were busy helping other people take showers. When a resident presses their button, it does not indicate what type of aid the person needs. She could have had an emergency but responding quickly wasn't important to them. On another occasion, while showering my mother-in-law dropped her bath brush and asked the aide to hand it to her. The aide told her that she (my mother-in-law) could get it herself. These are not isolated events, they are repetitive. My husband and I would speak with staff about our concerns each time an incident happened. We were assured that they would investigate and rectify the situation. We asked to talk with the director and each time she was either too busy or not on site. Staff said they would schedule an appointment with her and notify us of the time and date. We are still waiting for that appointment. I sent a letter expressing our concern to the upper management at Navion, the Fountains parent company. I included my email address and telephone number. I haven't heard anything from them. When sending the letter of notification that we are moving my mother-in-law, I found that my emails are blocked from their email server but my husband's email to the same address with the same attachment did go through. One of the selling points of the Fountains is their community events involving residents' families. We never received any form of communication for any events. We checked several times verifying our contact information and were assured that they did have it. At the family and resident Thanksgiving dinner, my mother-in-law sat alone in tears. She did not know about the event and we had not been invited. We asked the office to contact us with information about the Christmas family dinner. They did not and of course we were not invited. We live 25 minutes away so distance is not a problem. The final event that caused us to leave the Fountains started with a lie. My mother-in-law was in her room walking over to her closet when she lost her balance and fell. An aide was making her bed beside her at the time of her fall. My mother-in-law immediately called us to tell us about her fall. We heard the aide in the background and had her put the phone on speaker. We asked the aide where they would be taking her for an Xray and evaluation. A few minutes later, my husband received a call from the Fountains notifying him that his mother had fallen. The nurse told my husband that it was certainly lucky that an aide had happened to be going to my mother-in-law's room shortly after she fell. My husband attempted to correct her and was told that he was wrong. We know better. My husband went to the hospital to be with his mother. When it was determined that she had broken her hip, he called the Fountains to inform them. To date, 17 days have passed since her accident and no one from the Fountains has contacted her or us to find out how she is doing or when she might return. After paying extra for additional help and care, occasionally it was provided. As her family, we were engaged and involved but our repeated requests for meetings were never followed up on. The caring environment we had hoped to find for her wasn't at The Fountains. She won't be returning.

Patients are neglected. Don't leave your loved ones there ever. Understaffed and management is a…read morejoke.

We were in a pinch after my Mom fell and broke her arm. Leonard's team came to the rescue. Caring…read moreand efficient with her care. Mom developed a good relationship with her caregivers (particularly Liz and Isabell). Managing the schedule was seamless. Great communication. Kept my stress level to a manageable level Highly recommend. Great experience.

From the owner: It’s Cool to Care aims to revamp the perception of personal in-home care by providing short-term…read moreand long-term safe, relaxed, fun, and innovative assistance to isolated older adults and those with disabilities. We believe that no matter your age, physical, or mental condition, everyone deserves to be respected and cared for as if they had no restrictions on their abilities. We work with our members, their families, and their health professionals to learn about their needs. Our job is to develop a comprehensive and effective care strategy that fits the needs and abilities of those we care for. We infuse our professional experience with a unique healthcare approach to ensure our members and their loved ones are satisfied with our services and outcomes.

We moved my mother - in - law to Vitality Living (assisted living side) in Milton about 3 years…read moreago. Everyone where is kind and loving and we feel safe having her there. They have a lot of activites and you can be as involved as you would like. (we have moved her 4 times to different facilities and settled happily here) We are so pleased with her care that I have just reffered a friend over to the memory care unit and they were impressed as well. Go take a tour

This may be a nice place to have your relatives but for all the money you spend, they do not pay…read moretheir vendors. I have an outstanding invoice from May 6th 2026. They have ignored all my calls, emails and requests for payment. They don't respect their musicians. I don't tolerate giving a performance that takes tons of energy, 1 hour getting ready, 1 hour travel and 1 hour performance and then they expect to get a freebie. I have been performing for over 45 years and will take clients to small claims court to get payment. Past clients have paid penalties for treating me so disrespectfully. I do not tolerate it !

Great company my apologies for the wrong post. You all have great staff a care for individuals in…read moreneed in a perfect way. Clean clean clean.

Health score is 100 and employees are wonderful. This is a place that reminds me of a beautiful…read moreresort. I am very pleased with this facility.

Last nights Thanksgiving dinner was extremely enjoyable. The staff were dressed as pilgrims, the…read moretables were decorated as were the windows, the food was delicious and the feel was was one of family and joy. My mom has been in two other memory care facilities and neither one could hold a candle to the Oaks. The staff is so caring and loving. They treat all the residents like family. The management gets down and dirty with the care staff. Not one of them is hesitant to help care for a resident. I can go on forever in praising the Oaks. I am so thankful that Shelley was persistent in sending me emails inviting me to the upcoming events. That is what led me to choose Oaks when it was time for Mom to move.

I can't say enough great things about the Oaks! The staff is amazing and they genuinely care about…read morethe residents. The facility is beautiful and very well planned out. My mother is very happy living here and she comments often about how kind everyone is. The food is great, they have Chef Mark to plan and prepare the meals. I wish I could eat so well! The staff really go the extra mile, they let me know if there have been any changes with my mom, even if it's something minor. Mom's room is always clean, her laundry is done several time a week and is folded/put away for her. Her bed linens are changed once a week, the trash in her room is emptied daily. I would love to live here one day. Andrew, the Executive Director, is always out and about. He knows all of the residents by name and knows details about each one. He knew me by name before I had even moved my mom in. The Executive Directors at two other communities where my mom lived prior to the Oaks never left their offices and didn't know my name, even though I visited 4-7 days a week. Lynne, the Horizons activities director, is amazing. She has so many great things planned, my mom loves going for rides on the community bus, even if it's just the "scenic joyride" around Woodstock. My mother has lived at three other AL and memory care communities and the Oaks is by far the best. I visited four communities before selecting the Oaks. I also asked around a lot, talked to many people in the industry, including the caregivers, CNAs, etc. They all said how great the Oaks is and how much they would love to work there if given the chance.

Great ,Awesome staff Caring,loving, patient…read more Healthcare is a difficult area. Everyone will be treated independently.

Was NOT a good experience for our loved one...if u place anyone there...put a camera in their room…read morebecause that's where TRUTH is seen... Even when paying for full care and extra help...management was impossible to deal with..we tried and tried wit executive director and she and even corporate when we to them.. Made NO PROPER CORRECTIONS IN CARE... They did have several CNA'S That cared but management did NOT...

This place may have been great at one time, but those day are long gone. The food is terrible and…read moreno matter how many complaints they get they do nothing to change it. The staff in the dining hall has an "us against them" attitude. The administration is tone deaf at best, and their care for the residents is nonexistent.

Exceptional service, professional care and genuine, heartfelt compassion -- all describe the…read moresuperior team at Villas of Canterfield. Dusty, Judy and team are unmatched in the area. It's easy to rate them with five stars!