A dear friend of mine was a patient in the ER with covid. She had asked the nurse for some water. The nurse told her, "you have covid you don't need water." And shut the door on her! She was also asked if she was hungry. She said yes. It was around dinner time. She never received a tray. She asked where her tray was, and she didn't get one until 9pm, no cover over her food, and her tomato soup and chicken breast were COLD! This is how you treat the sick?!?! She felt she was in a DEATH CAMP! This is ABSOLUTELY DISGUSTING!!!! read more

The billing department is incapable of doing their job. They stole $1574 from me being dishonest and not listening to the customer. Ridgeviews billing department did not submit the claim to the insurance company just used hostile tactics to collect money that was not owed to them. THEN when billing did their job the insurance company accepted and paid the claim, Ridgeview refunded my money to my fsa account. I am not out that money to pay my other medical bills. There is a specail place in hell for these kind of people. read more

Ok, so I can't believe I'm reviewing a hospital but I've lived all over the metro and had two children (one at abbott) and the other at this hospital. It was like having a child at a spa, the rooms were so nice and spacious, it was quiet even though it was full. They had kitchens stocked with drinks and snacks that patients could take any time. The nurses were great, I literally didn't want to leave. I've also been for other appointments and it's so easy to park and get around this hospital. The staff is extremely friendly! I hope I NEVER have to go to another hospital again. They spoil you here! read more

I recently was hired on in Registration Dept., you know the first place you go to when you are wanting to be seen in the ER. I was starting in two locations Waconia and 212 Medical Center. I was excited to come aboard and start my career. I recently moved here from Ca just graduated from a Certificate Program and I was happy about the fact that Ridgeview was a prosperous Non-Profit which has been a passion of mine. I lasted 7 days and walked out, believe me when I say this "You Don't Matter Here" Co-workes are awful overworked and very resentful. Everyone had something bad to say about the company all while they were supposed to be training me. I was depending on them to train me and wasn't about to be that employee who complains or to be set up for failure. It is too bad Supervior(s) cannot see why they have a HIGH TURNOVER. TOOK ME 7 DAYS. I knew I had made the right decision when I was sitting outside waiting for my ride a pt who frequents the ER with his wife was sitting with me on the same bench and he remembered me and asked if I was going home and I said yes I was and it was my last day and he said: "you know I was watching you the other day and those girls were not very nice to you - I saw you ask for help and they just ignored you!" WOW. read more

Ended up going to the ER because my 2 year old got a gem stuck up her nose. Fun times being a parent! After trying my hardest to get it out at home it was clear we needed to go to the ER. The staff is so nice! The first nurse we talked to has us try some techniques to get it out and maybe save us from an ER bill but it didn't work. We waited about 40 minutes before the ER doc came in to meet us. Super nice guy, he really did great with a scared screaming 2 year old. After what seemed like forever he finally got that sucker out! Hope she learned her lesson! I know I learned mine. read more

Nothing but good things to say about Waconia Ridgeview Hospital. The Doctors, Physical Therapists, Nurses, and Social Workers were top notch! They spent a lot of time with the family to review care for my mother and seemed genuinely interested in helping. Easy, free parking was an additional perk. read more

I was asked to change my appointment from 12:30 to 11:30. I arrived at 11:30 and was told at 11:45 it would be another 15 minutes. It's now 12:35 and I'm still waiting while the other 4 patients in the waiting room have been seen and then left. Update: let me backtrack...I had heart surgery when I was a kid so any surgical procedure and dental cleanings I have to take antibiotics. This dermatologist never told me to take meds. Lucky for me (and him) I had antibiotics at my house from a dental cleaning I had this week. I took the meds before arriving for my appointment. When I told the nurse I took them, her response was "how much did you take and why did you take it?" When Dr. Darabi came in he asked me where my cyst was and how long I had it. Hello???? Shouldn't that be in my file and shouldn't he have read it before my procedure? So finally the incision was made and low and behold it's not a cyst! I knew it wasn't, I was always skeptical that it was because it felt very much like a bone (growth on the scull). So not only is it not a cyst, but now I will have a keloid (raised scar because of my asian heritage) on my forehead as well as the bump he thought was a cyst. Oh, and I may get a black eye from the blood draining down the inside of my face from this procedure. I will never use this guy again. I wasn't impressed with his brother in hematology either- very impersonal. My parents were not happy with the internist/ family doctor at Ridgedale 212 also. read more

Very knowledgeable cpap staff, friendly, helpful. They have a lot of choices available and took my situation seriously.