We called and were told it would be a 30- to 45-minute wait, which was considerably shorter than other estimates we had been given. After an hour and 15 mins., we called and were told there was no record of our call. Instead of an apology, we were told the dispatcher, whose shift ended while we waited, the one with whom we had spoken, left no notes/request for service. Beyond frustrating. Non-service = worst customer service. Look elsewhere. read more

Horrible, horrible service, came out 3 times for the same NEW 200.00 battery that I purchased less than a month before and was accused of leaving my lights on. Finally told AAA i was going to the BBB if they didn't replace the battery with a new one. You can request another provider with Aaa in San Antonio, not just Ridgeway, the 3rd time they sent out Big E's which was somewhat better but not by much. read more

I was in San Antonio the weekend of November 19. That night, I found out that I had a flat tire. The tow truck driver from Ridgeway came a changed my tire. I helped take some of his equipment to his truck and even tipped him. He left me without helping me put a big, flat tire back in my car. Later that week I received a voicemail message from Ridgeway to check on the service I received. I called them back several times; No answer. The woman who called mentioned a questionnaire would be sent to my home within a few weeks. I still haven't received it. Such apathy. read more

Fast and on time. These guys don't fool around. We used them as AAA members and were very pleased. Good communication and photos when the car got to the dealership. read more

Called AAA and Ridgeway Towing provided the towing service. Ishmael was courteous and knowledgeable. He took great care of my Mercedes. Thanks for the great service! read more

Never used this company and never will. Driver in 415 cut me off; almost causing me to wreck near Lackland AFB on 9/28/16 @ 1240. Then had nerve to tail gate car for few miles after cutting me off. Please never use this company for hiring garbage drivers read more

I got a flat tire, couldn't get the wheel off to put on spare, so I called Ridgeway Towing at 9:23PM to tow my car on a San Antonio residential street to a garage 7 miles away. The ETA at that time was 10:56. The driver logged his time out traveling to me as 10:10PM; I never got a phone call or text to this effect, only learned this from a call to dispatch later. After no driver and no phone call by 11:27, I called back to dispatch to check status of my tow; the dispatcher said she would call the driver for an update. I didn't hear anything for 20 minutes, so I called back to dispatch; she hadn't gotten any response from the driver either, so she called him directly. He said he had just done a long haul, and his new ETA would be 12:30AM. He did not communicate this long haul to dispatch at any time, and, as of 12:00AM, still never texted or called me with any information. This behavior is deplorable, shiftless, and deceitful. read more

Had to get my car towed and Noel was amazing! He was on time, knowledgable and incredibly nice! I loved that they texted and then called to say someone was on their way! I highly recommend this place! read more

Yesterday I reserved a tow for 6:30 am. Now it is 8:05 and I am still waiting. I received a phone call about 7 am from a driver going off duty. He couldn't give me an ETA. AAAhas been no help in resolving this issue either. read more

Excellent service! After another towing company failed to show up on time (2hours late), i cancelled and called ridgeway. They showed up within 40 minutes (during rush hour) and were extremely professional! Noel was such a sweetheart, he was polite and put me at ease. Price was way less than the other guys and i am so glad i called. Thank you noel!! read more

Our car stopped running on 281 during rush hour. AAA called Ridgeway Towing and Noe came to our rescue. He transported the car to Gunn Honda. I am short and had problems getting in and out of the tow truck, he pulled up to a curb to make it easier for me. Noe even carries water to offer to people waiting in a hot car, a nice touch. read more

Find someone else!!! The driver called me to t4ell me I needed to pay him. I was well under the 100 mile limit. I told him absolutley not. I have th 100 mile plan. He told me that he couldn't deliver the car then. I told him to get there and he could talk to my husband. He called back and said he called AAA to verify my plan. He then dropped the vehicle at the dealership without asking where to put it. My husband told him he had to move it because the dealership said that if it stayed there, they would have it towed at our expense. The driver told us to drive the car where it needed to go. We told him if it was driveable then we would have drove it there. The tow deriver then told my husbande to push it. My husband then demanded for him to move the vehicle. Eventually after the driver telling my husband it was my husbands fault it was in the wrong place and more argument he finally moved the vehicle. The absolute worst customer experiene ever!!!!!!!!!!!!!!!!!!!!!! Don't use them! Truck #421, Monday, August 17th read more

I am so thankful to the manager of Rodeway Towing-Casaan. Driving to work this morning on 410, my car lost complete power (drivetrain malfunction). I slowly move to the far right lane in front of the manager driving back from Austin in a tow truck. He put his hazard and trailed me until my car came to a complete stop. He and two other employees stopped there- switched tow trucks to a flat bed and got me towed to BMW of SA. He waited until my car was hooked up even though his staff of 20-30 emps were waiting for him to open their shop and start operations for the day- it was 6:45 am. Thank you Casaan, Juan, Noal, & Ridgeway! read more

At 9:50 am this morning your driver almost hit me and others. Frontage road of 290 eastbound between Berkman Dr and Cameron Rd.

Terrible service! Called AAA for a tow and requested wheel skates/dolly as car is very low to the ground and stuck in park. First driver called and said he would arrive in 10 mins however when my husband called to verify that he had the right equipment he was on the other side of town and did not have the skates. Second driver arrived, did not have skates and wanted to drag our corvette that is stuck in park! When my husband said no you aren't dragging the car he was rude and said let me do my job, then drove off and reported that we refused service. Very unprofessional!! Too bad you can't rate 0 stars! read more

If I could give negative stars, I would. They are the contract for AAA so they don't care about any service. I am currently waiting for them, it's been over 2 hours. No one answers the phone at their location, and no voicemail. AAA can't even get them to give me a new eta. Infuriating. Do not ever choose this company. read more

Is guys picked up my jeep and took it to The dealership they were on time and got me there quickThe driver was super friendly and didn't have a problem with me riding along with them would definitely recommend read more

I had a appointment at 2. Made it hours earlier never showed and when I called at 2:30 they said another 30 minutes and were still late. Were very inconsiderate and rude. Will not use again unless necessary. read more

Second time i've had to call AAA for assistance and have had to wait over an hour for assistance. I live in the city and should not have to wait for a company 20 miles away to help me. I had to get to work today and could wait any longer after I called and they said they were behind. I cancelled the call and will find another service this week. I can hardly believe all of these glorious reviews.!!! read more

This company clearly hires people who can't drive for crap!! Just witnessed one of their drivers almost crash into a car while pulling out of a side street, and then proceeded to tailgate him super aggressively, then I go on here to leave this review and see that's it is an obvious reoccurring issue! This is ridiculous what do they need to make someone crash and get seriously injured for the owner to finally do something?! I will report this company because something needs to be done, there are people on the streets that are being harassed by these drivers and nothing is being done about it!!! That man could have had a baby or kids in his car!!! By the way this incident happened on 11/17/2016 around 4:30pm and the license plate was T47 63G- not like it matters to you anyway! read more

vehicle towed through aaa, upper ball joint fell off and tow truck driver caused more damages to the vehicle not using the skates to properly tow the vehicle. he dragged the vehicle onto the flatbed and dragged it off causing rim and suspension damage as well as body damages because the wheel caught the ground and was pushed into the undercarriage and side skirt. the audacity of this company is unreal, they refused to send someone to come out and look at the vehicle as well as compare the before and after photos. when witnesses told the driver he was causing more damage his explanation was meh y'all are going to pay for it. if you value your vehicle do not use this company. read more

realtiy zero rating!!be ware! ridgeway provides poor customer service to aaa members that have full warranty on aaa products. i am a very unsatisfied aaa premier member. on 7/28/22 @ 9:22pm i contacted aaa roadservice for battery service. aaa informs me that a technician from ridgeway will arrive with in the hour. technician robert from ridgeway arrives at 11:16pm which turns out to be a 2 hour wait. robert checks my aaa battery and the battery fails the test. robert then informs me that he will jump start my vehicle to get home and that i have to call aaa in the morning because he does not have a new battery for me because he sold the battery part 86 to the previous aaa member. i then asked him to request to have another technician bring a new battery. robert informs me that ridgeway is now closed and nobody is avaialble to bring me another battery. robert informs me that ridgeway only provides battery service from 7am to 11pm. so then i call aaa in the morning on 7/29/22 and technician bahram from ridgeway takes the dispatch call and he arrives and checks my battery and then he informs me the battery needs to be replaced. i show bahram my receipt that the battery is under warranty and then he informs me that he does not have the battery part 86 for my vehicle. bahram then tries to reach nader k to bring a new battery. nader k. was the original technician that was dispatched in the morning to servie my vehicle. nader arrives and he greets in a very professional manner. nader checks the battery and it fails the test. nader does have the battery that is for my vehicle and he installs it. then my vehicle still does not crank. so then nader says he is going to the shop to pickup another new battery. nader then returns in a timely manner and installs the new battery. nader k. was very professional and provided great customer service. we need more service men like nader k. read more

Ridgeway Towing was dispatched by AAA to assist me with a battery that went dead while I was out running an errand. The driver claimed that because my battery needed replacing, it could not be jump-started but that I could buy one from him off his truck. I received a call from my daughter at that moment, as I had asked her to find the receipt from my battery purchase at home. When the driver overheard me tell my daughter that based on the receipt date I should be able to have it replaced under warranty, he immediately took out his jumper cables and started my car with them. read more

They should get a 0, Triple AAa sent them out to tow my van, went it got to the shop window missing. So, manager calls me, want me to split the price on a used window, then he wants me to allow his staff to install window. Never heard of anything like this before in my life, they need to be put out of business. read more

AAA contracted with Ridgeway towing in Bexar county to assist with a tow on 02/25/18. Driver arrived in a reasonable time frame and suggested that the driver go ahead and go home and he would meet her at her address with the vehicle as she had two young children and it was after 7:30pm. When the vehicle arrived not only did tow driver with Ridgeway make an inappropriate comment he notified the owner of the vehicle that was towed that it was "[...] it was dark and I was in a rush and your rim was bent here is 30$". Unfortunately the driver failed to mention that the rear drivers side rim was bent to the point of not being repairable, the tire was damaged along with the rear axle bearing. I have now made 8 unsuccessful phone calls in an attempt to contact either Ridgeway directly or a member of their management each time I am unable to leave a message and instructed to call back. For a company that is offering 24 hour service you would think you could reach someone during normal business hours. *** Update***To add to my frustration I have called 18 times during normal business hours to speak directly with Ridgeway to try and resolve this issue and no one will answer the phone nor is there a way to leave a message. read more

I waited over 3 hours for them to get to my vehicle. There wasn't traffic or anything as it was 2 in the morning when I needed them and it was 5 when he finally got to me read more

Fastest AAA service in 54 years: I'm visiting from Pennsylvania. Excellent response and service from Ridgeway Towing (Jessie) for a weak/dead battery problem routed through my PA dispatcher. The TX dispatcher estimated 45 min until arrival of the technician. Jessie arrived in 5 min, hooked up the equipment, at my request ran a check on the battery's condition and determined it to be near its end of life. It is my daughter's car so I contacted her and we agreed to purchase a new battery directly from Ridgeway. (Never pressured to buy the battery from Ridgeway/Jessie), I followed him to the shop (a mile or so). He replaced the battery and cleaned the terminals and corroded brackets. A very professional job. All said and done, it was less expensive, had a better warranty than her last battery, and installation was included, and we were back on the road in less than 45 min. Well Done Jessie/Ridgway and AAA. read more

Excellent service! They were prompt and the driver, Juan, checked in on the way so we weren't just hanging around waiting. Highly recommended. read more

We were assigned this towing company through AAA. AAA said the tow truck would arrive within the hour but the dispatcher from the towing company called 30 minutes later and said it would be another 45 minutes. Then the driver called at the one hour mark and said he was 30 minutes away. He still wasn't there an hour later. When I saw that the AAA tracker showed him as arrived, I called AAA to let them know he wasn't there and if they could check on the status. He told them that he was in the parking lot looking for us. I was in an empty parking lot and he was nowhere in sight. AAA said they would have him call me but after a few minutes I had not heard from him. I called him back at the number he had called from earlier and he was in a totally different area. I asked him to confirm the address he had but he never responded. He just kept telling me what he saw around him and I helped guide him to us. He finally arrived 3 hours after my initial call to AAA. He did not exchange any pleasantries and started straight to loading the vehicle. Once we arrived at the shop and he dismounted the vehicle, he did apologize for the delay. read more

When my father had a blow out on the highway tonight, Ridgeway responded in a very timely manner. Our tow driver was Miguel, he was courteous, friendly and very professional. He took great care with handling our vehicle, and explaining rates and mileage costs. It made a stressful situation a lot easier to deal with. Thank you so so much, Ridgeway will always come highly recommended by us from now on. read more

Called AAA they said within in the hour and then they called and was at a different location across town. Called AAA back and sent us right back to the same guy they stated it was expedited and he would be there in 15 minutes. He came 1 hour and 30 min later took my card for the balance in the truck and next day my card was used fraudulently called them to talk about them and they wouldn't answer the phone. Manager called my wife and said we don't have "thieves" here and to call the police. Well we are and we won't use AAA or their service again two ppl can't possibly spend 75 bucks at Whataburger genius your people are crooks and so are you! I hope dinner for the whole team was worth the loss of business you get for this review and I will find out where the transactions happened and where they sent the stuff and we will see if it doesn't show up I don't care if it was the tower or the dispatcher. Worse company ever ppl beware you will pay more than to needed to get your car somewhere safely. read more

This is more than just Ridgeway Towing, it's also Galaxy Automotive. If you call AAA and Ridgeway tows you in, they take you to Galaxy Automotive which shares the lot. I don't have any problem with the AAA services from Ridgeway Towing. I *DO* have a problem with what was done to my vehicle by Galaxy Automotive. My vehicle had a dead alternator. Since I'm a AAA member I called them to have it towed. AAA handled everything extremely well. But Galaxy Automotive - well all I needed was the alternator replaced. When I got the vehicle back it sounded like a lawn mower, the windshield wiper sprayer no longer worked, the battery was NOT bolted down, the lid to the windshield wiper fluid was pulled out and a little button next to the gear shifter was popped out. So for whatever their reasons they couldn't bother to put the vehicle back together before I got it back. What bothers me more is they were messing with things that I didn't ask them to look at. Who ever it was that worked on my vehicle decided to re-tune my radio and took all my CDs out of the CD player. I'll be reporting this to AAA also. I don't want these guys to touch my vehicle again. read more