Great Owners gave me 10$ because of the long line. This was an fantastic experience would…read morerecommend. These other ratings are fake for example I'm so done with this institution. I obtain an unsecured line of credit years ago when I first opened my checking account in case I accidentally overdraw. So last month for the first time ever, I over drew $13.93. I got a letter in the mail saying I needed to pay them, so I paid with a check and the check was cashed before the due date. Fast forward a month, I get another letter - the bank claims I still owe them $.10 more because interest accrues. My loan balance is zero, but I still owe interest by the time they cashed my check which was BEFORE THE DUE DATE. So much for truth and lending. Why doesn't this bank explicitly say in their letter that if you pay after a particular date, add X amount in interest. This is a game! I have a savings account in addition to my checking with these people. When I get a chance, I will be shopping for a new banking institution and will pull my money from this institution.

I'm so done with this institution. I obtain an unsecured line of credit years ago when I first…read moreopened my checking account in case I accidentally overdraw. So last month for the first time ever, I over drew $13.93. I got a letter in the mail saying I needed to pay them, so I paid with a check and the check was cashed before the due date. Fast forward a month, I get another letter - the bank claims I still owe them $.10 more because interest accrues. My loan balance is zero but I still owe interest by the time they cashed my check which was BEFORE THE DUE DATE. So much for truth and lending. Why doesn't this bank explicitly say in their letter that if you pay after a particular date, add X amount in interest. This is a game! I have a savings account in addition to my checking with these people. When I get a chance, I will be shopping for a new banking institution and will pull my money from this instituion.

Not for this particular branch but Citi closed my credit card without any warning whatsoever! When…read moreI complained they said "we emailed you to let you know we closed it"!! Ok, how is that supposed to help me and what does that have to do with notification before hand!??? Apparently they routinely close credit cards that are not used! Good forbid someone keeps track of their money and doesn't go into debt!! One simple message and I could've used it to buy something but noooo, that would make sense! I lost over 10 years of credit history which is already short bc I got a late start!! Thanks for f**ing my credit score, citi bank, so glad I went with chase!!

Horrible branch, save yourself time and go to another Citibank branch that's not this one! I always…read morehave a horrible experience with the bank reps there! They seem to always have an issue identifying my account. All other branches are so much easier to work with except this one. HORRIBLE HORRIBLE CUSTOMER SERVICE!!

The location is very convenient. People working there are friendly. The only issue: long, long…read morewait. Not sure why. Even when they do not have a lot of customers, you have to wait for a while.

This bank is going down the tubes fast. Service is lacking and the institution itself I believe is…read moreshady. I'm in the process of moving my accounts out of the bank.

Best td bank ive been to in a while. There very busy but the turnover is so quickly whenever Im in…read morea rush

Nice bank with friendly employees. Checking is free for personal and business accounts which is…read moreunusual since most banks charge service fees for businesses no matter what size. Each month they give away items when you open up an account. I do have a problem accessing my account online which they acknowledged and are in the process of correcting, hopefully!

I have been in Capital One customer for a few years and where I used to live. It was very…read moreconvenient but now where I live there's not one to be found. I have to run around and go to different drugstores, etc. to make deposits it's just inconvenient. At this particular branch, I'm here on a Saturday. There are two people at the windows and the line is crazy! I do enjoy banking with them, but it's just so difficult these days to do in person visits

I've always had a credit card and auto loan through Capital One however I've never banked with them…read moreoutside of my credit union . Recently I opened a 360 account online and they are now my primary account for checking. I like the convenience of their ATM locations, new refreshing logo and online banking is now a dream come true. Amidst the COVID19 pandemic I visited the Garden City and Westbury branches which were a nightmare. Terrible service prior to the pandemic as well. Long lines. Clueless employees. Today I am happy to report that this branch is the best. Professional staff. Smiling faces. Best of all, no long lines and no nonsense. I needed a cashier's check today. While I'm not happy with the $10 up charge as a account holder, I will say it beats all the foolish monthly fees the other For Profit banks charge. This branch is raising the bar. I hope the other branches can take notes from the branch manager here.

This Chase location seems to get a bad rap here but honestly this Chase branch has served me pretty…read moredarn well. The tellers have always been kind and super helpful, even when I've showed up without my card. Their two interior ATM machines are the new type and since it's within the branch, they allow you to withdraw much higher amounts than a typical outside machine. I like that there is always an attentive security guard inside the store at all times, it really does make you feel safer. I also really appreciate the ample free parking, especially in an area that is notoriously hard to find a decent spot. All in all, a great bank located in the heart of Freeport, right off the sunrise highway, so rather convenient for most!

I recently went to help a client w a problem waited over 2 hours to see someone. Service was…read morehorrible. Felt like I was in a government office in a third world country.after waiting the person tells me she can't help me I need a supervisor. The supervisor never appeared This is the worst service of any business I can remember receiving.

In my opinion, this is the best Chase bank location to use in the area. Not that the others don't…read moreprovide great customer service, it's just that the parking here is so convenient. The only thing you have to be careful of in the parking lot here is other drivers who might not be paying attention at the entrance/exit. Once inside, you're golden! The staff here are all super friendly and welcoming. It has such a small, local neighborly vibe that it really is night and day when you go somewhere else. Even though I have other branches closer to where I live, the extra few minutes drive is soo worth it!

Had to do a deposit and also had to sit down to discuss some banking too. There was only 2…read moreemployees working on the platform for service. So I had to sit and wait to be helped. Sat for about 15 mins just as I was gonna leave the branch manager came out and sat down to help me. He was very nice and answered my questions and helped me with my banking.

The Mobil app is excellent. It's easy to navigate. The…read morebranch personnel are very friendly & helpful. The interest rates for savings & CDs just went up to 5%.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.