Disappointed. Care seemed to be just standard care. The problem was with the office staff. It…read moretook nearly two months after discharge date to get them to bill and get discharge date to Medicare. This delayed receiving outpatient physical therapy and inability to get diabetic test strips as Medicare still said in receipt of home health.They argued repeatedly about ordering the test strips while receiving care which is what is supposed to occur. Had to pay out of pocket and hope for eventual reimbursement from Medicare, Finally relented and then ordered the test strips and sent the wrong ones despite taking a picture of the meter. Office staff were clueless about the billing process and denied having an email or phone number for billing and were rude. Ended up finding corporate phone number which they said they didn't have and contacted billing there. Also contacted Medicare and my Representative to try and get resolved. Never again if home health is needed.

My late mother was only at the Emogene Dolin Jones Hospice House a few hours before she died in…read moreMarch 2021. Despite the brevity of her stay, I was impressed with the staff and the premises. The staff was caring and professional. This is not a job for them, it is a calling. They actually cared. The rooms were clean and well furnished. The needs of the patient and family were clearly a concern with the layout of the room. The common areas were equally clean. If any traditional nursing homes were as nice as this facility.

I recently spent the final days with my grandfather recently at this facility. My grandmother could…read morenot have chosen a better place. The location is wonderful and the grounds are beautiful. His room had a view overlooking the river and wonderful flowers. I was impressed with the appearance and feel of the room. Unlike a hospital which is dark, cramped, and has an uneasy feel, the rooms in the hospice were spacious, warm, and comfortable. The colors were pleasing, there was room for the family to sit at a table, a pull out sofa, and multiple chairs. The staff was incredible. In addition to taking excellent care of my grandfather, they took care of the family. If the door was closed they always knocked first. When they checked and asked If they needed to get anything for him, they asked if we needed anything. The hospice has a large kitchen area that provides a snacks, lunch meat, tea, etc. for the family. They also provide a soup lunch daily. I was with the family for three days and we always tried the soup. It was excellent and quickly became a favorite of my grandmother. It takes a special person to work in hospice care. The experience was difficult going through it once; I cannot imagine doing that on a daily basis with multiple patients. I am thankful there are those who do it and provide wonderful care to the family and patients.

I have never felt more welcome and cared for as I do at St. Mary's. They take wonderful care of…read morepeople.

I went to st.marys medical center over my leg seemed so big it was going to bust but they did the…read moresurgery and that was a good team but the charge nurse ,can, and the manager of the hospial Amy came to.my room.cause the charge nurse was.so rude and burstedinro my room and accused.me of trying to take a.nees.frrom one of the lab workers and draw.my own blood and i would.take a.poly graph anytime.about all of this . She jabbedthe needle.into.my arm and refused to.draw blood and ac used me of that ,the charge nurse yesterday lt a.cna thydidnt have anny busineess in my room run her mouth on me aand fhreaten my wife and child all while they al coverfor each other and as i wwas leaving the manager Amy wzs in the room witth the charge nurse laughing a out how.i was done and tbey got themselves covered by lying and i waz treated.so poorly i wassent home with the blood cot.srill in my leg and the has a soctor come.and reease .me k owing i srill had stitches from surgery yesterday and srill with a blood clot. So do yourself a favor and do not go to saint marys medical center unless you want ro lose feelings.to your fingers ,or be mentally abused, or threatened by a cna and the manager Amy doent need a job. She is no where capable of hndllling problems especialaly wwhen it comes to workers undr her. Its all one big buddy system nd noone wil do nothing about it. The only one who did try to was mark the superviserfr yestewrday. This hospital has done.me.so.wrong and mentally abaused.me.unril i aam.seeking coun il.for the loss of.feelings in my fingers and the way me nd my family was.treated.and done. ​