Disappointed. Care seemed to be just standard care. The problem was with the office staff. It…read moretook nearly two months after discharge date to get them to bill and get discharge date to Medicare. This delayed receiving outpatient physical therapy and inability to get diabetic test strips as Medicare still said in receipt of home health.They argued repeatedly about ordering the test strips while receiving care which is what is supposed to occur. Had to pay out of pocket and hope for eventual reimbursement from Medicare, Finally relented and then ordered the test strips and sent the wrong ones despite taking a picture of the meter. Office staff were clueless about the billing process and denied having an email or phone number for billing and were rude. Ended up finding corporate phone number which they said they didn't have and contacted billing there. Also contacted Medicare and my Representative to try and get resolved. Never again if home health is needed.

A once-struggling healthcare faculty has seen a remarkable turnaround thanks to its new manager…read more With strong leadership, improved morale, and renewed focus on patient care, staff and patients alike are praising the positive changes.

One star is far too generous. In March of 2022, my mother was dismissed from this facility with…read moregangrene from two of her toes. When she entered the facility she had just a very small sore between her 4th and 5th toe of less than a centimeter. While in their care this happened within the span of a month leading to her having to have two toes amputated. I filed a report with the state and the discovery was made that not only had they ignored hospital orders to care for the wound, they also had no documentation that anything was done to her foot. I would not trust this place with a house plant.

They have the best selection and are cheaper than any big box store. They're tops in my book with…read morefriendly and helpful service.

My wife is an cardiac patient ,seen in the ER with complaints of chest pain and other symptoms …read more she was seen by a non medical employee at the front desk ,that made a medical decision to leave her in the waiting area while seeing other patients with minor complaints , sending them to the triage area I approached him and pointed out the situation and was told that they will get to her This is an unacceptable potentially dangerous practice .

The place really cares…read more Lots of activities in the activity rooms. Reading rooms. There's a barber/stylists upstairs. Holiday dinners and special events. Sometimes trips to stores or movies, depending on tenant. My grandmother needs special care and they always make sure she's comfortable. And she's made friends and seems to really enjoy herself.

My mother was recently a patient in the skilled nursing/physical therapy unit at Teays Valley…read moreCenter. The goal was for her to strengthen herself in order to return home to her beloved grand-cat. She worked with physical therapy, occupational therapy and speech therapy (swallowing issues). This group of therapists were so helpful in teaching mom safety and strengthening exercises that have helped her return home. They were so encouraging to her and so supportive to me during her stay with them and she "graduated" to come home yesterday. Their employees are so friendly and offered constant encouragement for my mother and myself. They have multiple disciplines of employees that cover such a range of care and personal needs. Each employee and their roles are important for the overall success rate of improvement and healing. Of course the patient has to cooperate and be motivated. Mom was very motivated and focused on her end goal. She also formed bonds with some of the CNA's and nursing staff. There were a few issues that came up. I advised Bobbie Jordan who serves as Guest Services Director of the issues and they were quickly addressed and resolved. Staff treated my mother with kindness and dignity. I feel both are a major factors to her recovery. I would recommend this facility to others for the care and treatment of their loved ones. Thanks go out to each and every employee/staff that played a role to help her achieve her goal of returning home.

Skilled nursing, but the conditions were appalling…read more After being hospitalized, we had to place our mother in this facility. The bathroom, shared with another patient, was inoperable and never repaired during her stay. The room was extremely dirty, our feet stuck to the floor from the dirt. When our mother needed assistance, as she couldn't walk or get out of bed, she would repeatedly ring for help, only to wait for up to 3-4 hours for someone to come clean her. This was particularly frustrating at night when the facility was understaffed and unable to adequately care for the patients. She was supposed to be showered twice a week and in 25 days she received only 3 showers. The only positive aspect of her stay was the quality of the food provided. The staff they had tried to provide help but were so understaffed they could not care for all the patients, Corporate needs to provide staff that is needed to care for patients properly.

Our mother spent almost 2 weeks at Hubbard Hospice House. The staff is so helpful and kind. Our…read morefamily was surprised by the food and snacks provided. But the care that they gave our mom was ... let's just say .... Mom was comfortable the entire time she was there.

Can't say enough wonderful things about this place. They are taking such great care of my mother in…read moreher last days on this earth. The nurses and doctors and volunteers alike are so friendly and helpful. They do their best to make my family feel as comfortable as possible and I love the way they pamper Mama and talk to her while caring for her. They are truly wonderful. Thank you Hubbard House.