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    Right at Home

    3.4 (5 reviews)
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    2 years ago

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    8 years ago

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    5 years ago

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    Preferred Care - Old Bridge

    Preferred Care - Old Bridge

    2.7(7 reviews)
    1.0 mi

    My mother was a resident at Preferred Care of Ridge for just under a year. Sadly, she passed away…read morethere this past week, and our family's experience was deeply upsetting. We received a call from the facility telling us that my mother was "transitioning" and that we should come right away. However, when my sister, who lives nearby, arrived, it was clear that our mother had already passed away and appeared to have been deceased for some time. Being told she was still alive when she had already passed made an incredibly painful situation even more heartbreaking. Throughout my mother's stay, we were disappointed with the quality of care. It often seemed like there were not enough nurses to properly care for the residents. The staff frequently appeared overwhelmed, and one nurse spent much of the time complaining instead of providing compassionate care. We never felt that my mother consistently received the attention and dignity she deserved. We also had a frustrating financial experience. Even though my mother passed away in June, the facility still withdrew the July payment. I called to request a refund and was told it would be returned, but we are still waiting. Having to deal with this while grieving has added unnecessary stress during an already difficult time. Based on our experience, we felt that the facility was more focused on collecting payments than on providing the level of care and compassion families expect for their loved ones. I hope they improve their communication with families, their staffing, and the quality of care they provide to their residents.

    My mother in law took a fall in their care. They didn't tell us until two weeks later. They never…read morereported it to anyone not even regulator. They screwed up diagnosing and treating her. She died. They have been stonewalling the discovery phase of the case against them. Trying to make us go away. We have only started bringing attention to this matter

    Right at Home - homehealthcare - Updated September 2026

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