We visited in late December. Trying to get a hold of someone prior to a visit to secure a product was impossible. Had to reach out to a regional/corporate leader to direct the store. Worst part? Showing up to the store to purchase the item I was so excited for, and receiving some of the worst customer service ever. No drink offered, no hot stamp offered, and attitudes across the board was unacceptable. Unfortunate considering this is Rimowa's home country. read more