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    Koffer-Klein

    3.5 (10 reviews)
    ModerateLuggage
    Closed • Closed

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    12 years ago

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    11 years ago

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    Rimowa - Outside, nice neighborhood

    Rimowa

    4.3(4 reviews)
    0.3 km•Innenstadt

    Not sure why there are a bunch of disgruntled reviews about this place. Visited store at about…read more5:30pm on a Thursday and Martin opened the door for me with a cordial greeting. I asked about the cabin original and the classic. He showed both models and explained the differences. After I decided on the original, Martin proceeded to bring a brand new unit in titanium. Super classy looking, but he then told me they had a new "anodized-looking" almost gunmetal blue for 2026 that sold out in the large size very quickly upon launch. He brought out the new blue and the titanium so that I could compare both side-by-side. Blue won and it was the last unit available anywhere. He displayed the custom initial imprint sample colors for the luggage tag and had it imprinted in less than 5 minutes. Martin processed the Global Blue tax refund application, put the documents in an envelope and packaged everything in a giant white Rimowa bag with instructions that the unit needed to be pristine for inspection at the Germany Tax inspection booth located at Frankfurt airport. Took my giant new bag, said thanks and headed back to the hotel. Excellent CX, 100% textbook of how customer service should be conducted.

    We visited in late December. Trying to get a hold of someone prior to a visit to secure a product…read morewas impossible. Had to reach out to a regional/corporate leader to direct the store. Worst part? Showing up to the store to purchase the item I was so excited for, and receiving some of the worst customer service ever. No drink offered, no hot stamp offered, and attitudes across the board was unacceptable. Unfortunate considering this is Rimowa's home country.

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    Rimowa - Store

    Store

    Rimowa - Store

    Store

    Rimowa - Blue and titanium, side by side

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    Blue and titanium, side by side

    Longchamp - Not much difference in price, so get the bigger size?

    Longchamp

    4.0(12 reviews)
    0.2 km•Innenstadt
    •€€€

    My parents and I got to this Longchamp store 30-40 minutes before closing time! A lot of stores in…read moreEurope close pretty early (ie: 7pm!!!) or are closed on Sundays. My mom and I finally got the handbags that we wanted. Well, I wanted the "Le pliage" in a lavender color. But, the sales staff that helped us said that the lavender color isn't in season right now. So, I settled for the large Le pliage bag in beige for 74 Euros. I love my bag because I can put a lot things inside! I wished there were pockets in the bag though. My mom got the Le pliage hobo bag in graphite for 100 Euros. Overall, good experience at this Longchamp store since we got the handbags that we were looking for. The sales staff that helped us was very friendly and helpful. NOTE: You can pay for your purchase both with Euros and a credit card in one transaction. If you are a tourist, you can claim the tax free refund by filling out the paperwork and showing the sales staff your passport. Then, you would have to get your refund at the airport.

    I was unsure about going here because of the terrible reviews and how old they were (7 yrs). I…read moredecided to stop by and was so happy I did. I wanted a Le Pliage bag for all the spending I planned on doing for Duty Free and souvenirs. I was prepared for a closed shop or rude service, but instead was greeted b by a lovely and warm gentleman who helped me for over 30 minutes just to pick the right color and try to help me get something on sale. In the end I went with a newer color, but saved over $50 compared to buying the bag in the States even at full price. Also, they didn't have this at the Duty Free by my gate so I'm happy I came here. Bring your passport for the Duty Free discount otherwise you can put in the number at the airport. I didn't have time to do this at the airport but still saved significant amount and was so happy with this gentleman's help.

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    Longchamp - Longchamp store entrance

    Longchamp store entrance

    Longchamp
    Longchamp

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    Koffer-Klein - luggage - Updated September 2026

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