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    Rios Quality Construction

    4.0 (1 review)
    Closed 9:00 am - 7:00 pm
    Updated 2 months ago

    Request a consultation

    Response time

    40 minutes

    Response rate

    100%

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    1 month ago

    Quick responses. Attentive, kind and polite. Coordinated schedules with us. Viewed our project in person.

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    Francisco R.

    Thank you so much! Let us know if you need any future help!

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    Stone Ridge Restoration

    Stone Ridge Restoration

    2.3
    (3 reviews)

    i had them do my roof and some siding. they had to come back a couple of times to correct the roof…read moreand the siding is falling off the house and they will not even come to look at it

    Stone Ridge Restoration came to my residence and performed a roof inspection. At the time of the…read moreinspection we called and created a claim with my Home Owners Insurance. From the very moment they arrived for the inspection they were not professional, an example is when their employee called my insurance company and their adjusters "dicks to work with." I was promised that he would make himself available and would be at my house while the adjuster was there to help point out the roof's damage, which is pretty standard. When I called him to let him know the adjuster appointment had been scheduled, and that it was at 8:00am the next day, his exact response was "Damn, that's early. Uh, I guess I'll see you then" and pretty much hung up on me without any further dialogue. Because of the nature of our conversation I had a feeling that Stone Ridge Restoration would not be at our adjuster appointment. I was correct. When the adjuster arrived shortly after 8:00am, I called the Stone Ridge Employee we had been working with to see if he was on his way and there was no answer. A few minutes later my husband also called him, and he did not answer so a VM was left. Since the initial contact with Stone Ridge when they performed the inspection, and I told them when the adjuster appointment was, they have been non responsive. I called what I thought was the Company's number as it was on documentation from our inspection, and the number was disconnected and we never heard back from Chris, the employee who completed our inspection again. When I was finally able to get a hold of someone at the company, they had apologized for their employee's behavior and asked what they could to to make it right. The conversations I was having with this employee, the inspector's boss, at first seemed promising. However, as time went on, he too was being less and less responsive. We had a re-inspection scheduled for Thursday, 9/10/2020, which Stone Ridge did show up to, however no re-inspection was completed. They arrived at my residence on 9/10 to have a quick chat and tell me that something came up with a roof they were working on that day and that he had to go to the project site. He apologized again and told me he would be back in the late afternoon/early evening to get the re-inspection completed. I understand things come up, it happens to everyone. However, he did not come back on 9/10 to complete the re-inspection, and I have not heard from him, or anyone else from the company since then. It has been a headache since day one. Save yourself the headache and stress and use a company that wants your business, has updated paperwork with actual contact information, time to do their job, and has employees whom are professional and responsive. This process has been ongoing since 8/18/2020 when Chris from Stone Ridge came out for our initial assessment. Today is 9/17/2020 and we are no closer to a resolution than we were a month ago. We cannot get a hold of the company. If their time management/planning is so poorly that they cannot effectively communicate with clients, I do not know how their work and labor could be trusted as being good quality. My next stop will be the BBB.

    Rios Quality Construction - roofing - Updated August 2026

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