Despite the foam that was sprayed prior to Sean's visit, he still got to the nest…read more I am bee free!! No scent, pet safe. Worth every penny.

Sean from Swat Pest and Wildlife was absolutely fantastic! He responded, almost immediately, to…read moremy after hours request and answered several questions during that phone call. He arrived on time to the non-emergency appointment scheduled a couple of days after my initial request. Sean was very knowledgeable, patient, understanding, and took the time to answer all of my questions and to inspect bugs that I had never seen before. To my absolute horror, he confirmed that my house indeed had termites and that my c.1890 fieldstone foundation was allowing mouse entry. For a small business, the prices are actually a little more cost effective than larger extermination services. The termite treatment lasts 10 years and is transferable. Pets and my disability were taken into consideration during the initial, specialized treatments for termites, spiders, and mice. Because the house could not be "bug bombed" and certain areas couldn't be treated, he returns every 3 months for monitoring. He notifies me a few days beforehand to let me know when he'll arrive and always takes the time to answer any questions. If you're ever in need of an exterminator, Swat Pest and Wildlife is definitely the one to call!

DO NOT USE TERMINIX FOR ANYTHING!…read more If you don't want to be scammed by Terminix, I would read this: At the time of writing this review I've spent over 4 hours across 18 calls since May after Terminix in Webster,MA did a wildlife installation under our 3 season shed. There were 2 large holes under it and there was a strong odor of skunk on the inside. There were problems from the initial instillation in May. I signed an 18 month contract and did financing. There were at least 3 areas under one of the front doors and on the side (where tools are stored) that we thought should have been covered but the installers (and the sales person Donald) told us did not need to be covered. On top of that, the installers left their fast food trash trash and installation materials boxes on the street IN FRONT of our house [see Photos]: Uncovered areas [see Photos]: When I told Donald about this he NEVER apologized and said "If something is not done it usually because they must have feel it was ok not to do it." Well, he was wrong about that! On 6/10 a second instillation was done and there were still places left open under the shed and the installer said that the one-way door at the back of the shed that was supposed to let the critters out but not back in, would be removed after they checked to make sure there were no animals underneath. That never happened. After calls to customer services again, on 6/30 Todd Ryan (a manager at the Webster Terminix) finally called me back. I specifically asked the 1st installer not come back to the property because of the trash and the incomplete work. But on 7/3 I got an automate text alert saying he was heading back to the property. I called customer, reviewed the call with Todd and he was told not to come and that I would be contacted to reschedule and a different installer would be sent out. I made 3 more calls to try to get a supervisor or manager at the Webster location to call me back and confirm an appointment to remove the one-way-door. TWICE customer service reps. scheduled a set of 2 dates and times for them to confirm and NO ONE from Webster contacted me. 7/6 - I called customer care again -things had gotten worse - I had a photo of a groundhog sticking its head out of a fresh hole right in one of the areas 2 installers had left open. [See Photos]: Between 7/7 - 7/14 I made 3 calls to try and get answers from Webster and there was ANOTHER animal since. coming out of the same hole that was left open by the 2 installers, a fox [see Photo]: I was told many things by customer care including that a regional manager would be calling me to resolve the issue, that the Webster location was the only one that could handle the issue, that it couldn't be transferred to another branch. On 7/14 I talked to Todd in Webster again and a 3rd instillation was scheduled for 7/22. I spoke with customer care on 7/21 to review the work to be done the next day - to fill in ALL of the areas with no wire and complete the job. I was told by the customer service rep. animal control might need to be called to remove the animals. On 7/24 after calling customer care again, I got a voicemail from Nick (Store Manager in Webster) saying the installer wasn't going to be able to come out "due to a personal issue." I also got a notification for an appointment. I called back to find out what the appointment was for since he had already been out 2 days ago?????? I spoke to him on the phone and he said the last payments for the financing would be canceled and the Webster store "would be billed for the remainder" and the loan closed due to the instillations not working. He would talk to "the billing department" and I would receive notification of this via email by "early next week. THAT never happened. The next day 7/25- Jose (the 2nd installer) arrived. He told me he did not even have a shovel. He cut a small bit of wire, didn't dig a hole, used 2 blocks of wood (without asking to use them) and used sealant to cover the one whole and left the other areas open AGAIN. He also had no idea when the 2 week follow up would be scheduled or what the next steps were: I called Nick in Webster and left a voicemail on 8/5. Nothing. 8/18 - Called their finance company SMAC and they told me they had no record of anything Nick told me on 7/24. Once again I was told someone from the Webster location would call me back within 24/48 hours, the escalation had been put into place and there was no one else at the entire company who could close out the loan or handle the issues. No one called me back from the Webster location. No one at all called. 8/21 - I called SMAC again and they said they could see the request was made but they were waiting for the request from Webster to submit the form to cancel the loan but nothing was received. I called Terminix Customer Care and was told that Nick had notified customer care on Tuesday that we would have to pay out the remainder of the 18 month loan and they wouldn't cancel it!

I paid over $9000 for rodent exclusion work I now have to undo myself before it causes further…read moredamage to my home. the workers used the wrong material, did an inadequate and incomplete job and left a mess. Hoping for a refund!

Steve and Will are very professional and courteous . They take care of any pest problem I might…read morehave . Easy to talk with . Great job guys !

The technicians have been helpful and very knowledgeable but we ran into an issue yesterday when a…read moregel bait was used indoors and not included on the report afterward. We have a 4 month old puppy who is into everything and started licking/chewing the baseboards near where ants were prevalent indoors. When I called, Stephanie was less than professional and seemed annoyed that I had concerns. No matter what I said, she dismissed me, argued at every turn, and didn't apologize until I told her how frustrating the conversation had been as a concerned parent. Even then, her apology was "I'm sorry ma'am. I do understand but like I said...." She just kept reiterating "Ma'am (condescendingly) baseboard treatment is standard with all of our visits." Mind you, we've never had baseboards treated before this visit. Treatment has always been on the exterior and they've only ever iterated that kids and pets be kept indoors. Stephanie said the stuff he was putting down inside was the same as what he put outside (bifen) when I called back this morning because my puppy was vomiting and refusing food. After speaking with Jose and describing to him (as I tried to do with Stephanie) what I saw the technician use, he said it wasn't bifen but was likely gel bait (not at all what is used outside.) I was going back and forth with the vet and DeBug all morning trying to figure out how emergent the situation was and when I finally was able to speak with Jose, he helped calm my fears and let me know what the product actually was and how the call should have been handled. I do appreciate his professionalism and approach to feedback from a customer. As I told Stephanie, I was trying to work toward a solution and share my frustration as a mom of young children and dogs. I am unsure if we will be continuing service because, although Jose handled things well, Stephanie is the main point of contact it seems and needs more training or a spa day before she interacts with worried customers again. The screenshot I've included is an example of how the phone conversation went as well. Weird (inaccurate) responses and entirely missing the point of what I was asking. For what it's worth, our puppy is alive and well, eating again and no longer vomiting, so that's a relief.

I've had Ford's for many years and for the most part have been happy with their service. When I…read morewas not they rectified it almost immediately. But I'm writing today to say that my lawn, this year, is the best i've ever seen it looking. I don't know what they're using, but i just hope they keep using it. Also the communication continues to be great.

Did anti carpenter ants work.It was done fairly quickly and they cleaned up afterward, Have had…read morenone since

Lance was very prompt with his response to my inquiry, was professional, flexible to our needs, and…read moredid a fantastic job getting rid of our unwanted guests, even inspected our home's exterior and discovered a second nest we hadn't even noticed! No extra charge!

Haven't received a call back on possible recurrence but seemed to do a good job. Nice gentlemanread more

They need to invest in modern equipment. For rodents they are still using old equipment traps with…read morewood and wire and glue traps without any bait. They were also lazy didn't go through the entire place to seal any holes or cracks. Had to call back for service and they did the same particle examination not searching to seal up all the holes to stop the rodents.

These guys are incredibly lazy. They were hired by my building to help with the mice issue we had…read moreand they couldn't even bother to pull out appliances. The few parts they did get involved in was spraying foam in ridiculous amounts near the baseboard which the mice ended up chewing through anyway.. We ended up dealing with the issue ourselves (stuffing it with steel wool).