DO NOT USE TERMINIX FOR ANYTHING! If you don't want to be scammed by Terminix, I would read this: At the time of writing this review I've spent over 4 hours across 18 calls since May after Terminix in Webster,MA did a wildlife installation under our 3 season shed. There were 2 large holes under it and there was a strong odor of skunk on the inside. There were problems from the initial instillation in May. I signed an 18 month contract and did financing. There were at least 3 areas under one of the front doors and on the side (where tools are stored) that we thought should have been covered but the installers (and the sales person Donald) told us did not need to be covered. On top of that, the installers left their fast food trash trash and installation materials boxes on the street IN FRONT of our house [see Photos]: Uncovered areas [see Photos]: When I told Donald about this he NEVER apologized and said "If something is not done it usually because they must have feel it was ok not to do it." Well, he was wrong about that! On 6/10 a second instillation was done and there were still places left open under the shed and the installer said that the one-way door at the back of the shed that was supposed to let the critters out but not back in, would be removed after they checked to make sure there were no animals underneath. That never happened. After calls to customer services again, on 6/30 Todd Ryan (a manager at the Webster Terminix) finally called me back. I specifically asked the 1st installer not come back to the property because of the trash and the incomplete work. But on 7/3 I got an automate text alert saying he was heading back to the property. I called customer, reviewed the call with Todd and he was told not to come and that I would be contacted to reschedule and a different installer would be sent out. I made 3 more calls to try to get a supervisor or manager at the Webster location to call me back and confirm an appointment to remove the one-way-door. TWICE customer service reps. scheduled a set of 2 dates and times for them to confirm and NO ONE from Webster contacted me. 7/6 - I called customer care again -things had gotten worse - I had a photo of a groundhog sticking its head out of a fresh hole right in one of the areas 2 installers had left open. [See Photos]: Between 7/7 - 7/14 I made 3 calls to try and get answers from Webster and there was ANOTHER animal since. coming out of the same hole that was left open by the 2 installers, a fox [see Photo]: I was told many things by customer care including that a regional manager would be calling me to resolve the issue, that the Webster location was the only one that could handle the issue, that it couldn't be transferred to another branch. On 7/14 I talked to Todd in Webster again and a 3rd instillation was scheduled for 7/22. I spoke with customer care on 7/21 to review the work to be done the next day - to fill in ALL of the areas with no wire and complete the job. I was told by the customer service rep. animal control might need to be called to remove the animals. On 7/24 after calling customer care again, I got a voicemail from Nick (Store Manager in Webster) saying the installer wasn't going to be able to come out "due to a personal issue." I also got a notification for an appointment. I called back to find out what the appointment was for since he had already been out 2 days ago?????? I spoke to him on the phone and he said the last payments for the financing would be canceled and the Webster store "would be billed for the remainder" and the loan closed due to the instillations not working. He would talk to "the billing department" and I would receive notification of this via email by "early next week. THAT never happened. The next day 7/25- Jose (the 2nd installer) arrived. He told me he did not even have a shovel. He cut a small bit of wire, didn't dig a hole, used 2 blocks of wood (without asking to use them) and used sealant to cover the one whole and left the other areas open AGAIN. He also had no idea when the 2 week follow up would be scheduled or what the next steps were: I called Nick in Webster and left a voicemail on 8/5. Nothing. 8/18 - Called their finance company SMAC and they told me they had no record of anything Nick told me on 7/24. Once again I was told someone from the Webster location would call me back within 24/48 hours, the escalation had been put into place and there was no one else at the entire company who could close out the loan or handle the issues. No one called me back from the Webster location. No one at all called. 8/21 - I called SMAC again and they said they could see the request was made but they were waiting for the request from Webster to submit the form to cancel the loan but nothing was received. I called Terminix Customer Care and was told that Nick had notified customer care on Tuesday that we would have to pay out the remainder of the 18 month loan and they wouldn't cancel it! read more

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I paid over $9000 for rodent exclusion work I now have to undo myself before it causes further damage to my home. the workers used the wrong material, did an inadequate and incomplete job and left a mess. Hoping for a refund! read more

Call a local company. DO NOT USE Terminix. I worked with Terminix and did a monthly plan with them where they came out to my home quarterly. I worked with a man named Dana. He came out quarterly to take care of issues and do treatments. During this time I ended up with a bed bug infestation. I called Dana and informed him of the situation and asked about a different plan or a discount for being a long term customer. He then stated I needed to speak with the sales representative who tried to charge me over $2200 for the treatment and refused to give me a discount or work with me on the price. Because of this I canceled the service. They did not pick up the bait stations even though they were obligated to and then charged me again 10 days. When I contacted Dana about his failures he said "call the 1-800 number. Again DO NOT USE THIS COMPANY. I am contesting the charge with my bank AND filing a complaint with the attorney general's office. read more

terrible service. I was lied to and overcharged. The inspector was lazy and skipped the inspection said it wasn't needed. When they came out to service the property the guy had no idea why he was there or what equipment he needed to properly service the house. I was told they couldn't spray the house During certain months. I assume out of laziness to actually do the job. Come to find out they can spray the interior. I'm paying a lot for services and they won't do their job or remove carcasses for mice/rats. Would not recommend. read more

Absolutely terrible service. I've used Terminex in two different states and never had trouble. We signed up for quarterly service with an appointment window from 8-10am. At 7pm the night before were told it would instead be 1-3pm. We change our schedule to accommodate and wait the two hours only to be told at 3 it would be 4pm. We call to cancel our quarterly schedule but stress we want to keep the initial preventative treatment in place. Five minutes before they are scheduled to arrive we get a notification that they cancelled the entire service and the next soonest they can come is three days later. No response when we reached out to the technician for clarification. There is zero communication there and wild incompetence. read more

Absolutely horrible!!!! Do not hire. Their technicians are clueless, they don't conduct an investigation of your home, & will continue to come out & do the same useless treatment which consists of the technician putting a sticky type substance behind ONE kitchen cabinet. They don't the substance in all rooms, nor do they conduct an inspection of all rooms. Absolutely useless. Terminex has been coming to my home for 5+ months and the infestation has got worse not better! read more

I signed up for their service, they never fixed the issues we had. They scheduled themselves to come (on a day no one was home). They charged us for a couple different services. When I reviewed my security cameras, the agent simply drove passed my house, did not stop at all. Asking for money without providing anything is actually called "Stealing" I called their branch manager and he tried gas lighting me saying that his agent did in fact stop for 30 minutes and that this agent has "never had an issue before like this". I told him, "well, now I'm telling you i have it all recorded. Who's to say he won't do this again or hasn't been doing this?" He said, "I only deal with facts here" I said, "Well, Fact of the matter is, I have video of your agent not doing his job then charging me" He promised we would get 3 free treatments. We did get one the following week, but naturally, I was just charged again for an "Ant treatment" that we didn't need (I specifically told them we needed treatment for Spiders, Mice, Mosquitos, and Bees [no ants]). Not to mention, we have had a couple ants in the house since they did whatever treatment they did. (Clearly they are ineffective at what they do) Absolute scumbags who will lie to you and cheat you out of your money without fixing any of your issues. read more

Terminix was incapable of treating our rodent problem and has been dishonest in their dealings with me after agreeing to cancel my service and refund my money. My service was cancelled but I have yet to get a refund almost two months after being told I would. My wife and I got the exclusion service after hearing scurrying in our family room. We planned to be customers of Terminix for years and wanted a partner to protect our home since we live in a wooden area. In the months after signing our agreement in late June 2019, and paying the year in full, Terminix failed in doing anything to remedy the problem. They never caught a rodent or even officially diagnosed the problem. The scurrying in the family room got worse over time. I was very clear in describing where we were hearing the noises, yet the technician never set traps or showed any interest in the room where we actually had the problem. Traps were set in the basement and attic and they didn't catch anything over the weeks and months they were set. Instead of changing course and trying something new the plan never changed. It got to the point where Terminix would show up for a follow-up, go into the attic for a couple minutes to check the traps (again nothing was ever caught), and then leave saying that we need to schedule another follow-up in a couple weeks and repeat this mindless and ineffective process. It was clear that the technician was not interested in doing the work to remedy the problem. We also had a couple experiences where the technician never showed up to a scheduled appointment. I lost faith in Terminix and spoke with Allan and Mark from the Worcester branch about the poor service. I was especially concerned about the fact that the problem was seemingly getting worse and the potentially health risks that could be posed to my pregnant wife. Mark agreed to cancel our service and issue us a refund when we spoke on 11/2/20. Allan called me the next day to confirm that our service would be cancelled, and we'd get a full refund, yet he wasn't clear on the timeline. We got notice that our service was cancelled on 11/12/20. We have yet to receive a refund and multiple attempts to reach Mark and Allan for a status update were unsuccessful both through direct calls and multiple inquiries through customer service. We're at the point now where we have to file a business complaint through the attorney general's office. We ended up hiring a local pest removal company shortly after cutting ties with Terminix. There was an area outside in the back corner of the family room where mice could climb up and get into the soffits - Terminix never properly sealed the outside (I have pictures of what they did) or bothered to recheck even though this is where we were hearing the activity. The new company properly sealed the outside and wired traps in the soffit. Multiple mice were caught in the soffit traps over the next few days. Within a week the scurrying in the family room was completely gone. The fact that a new company was able to treat our problem so quickly speaks volumes to the completely ineffective service we got from Terminix - they didn't live up to their end of the contract and now won't return my calls regarding the status of my refund. read more

We are Terminix customers since 2009, under their Ultimate Protection Package. We found their routine service of our home to be excellent. When we called for non-routine service we were surprised to find that "Ultimate Protection" did not include bed bugs. So we bought their Bed Bug service ($750). Two very pleasant and professional techs came out and attacked the problem quite expertly (as far as we could tell). Sadly, their treatment did not eradicate the bugs. A tech came back and did a follow-up treatment, which also failed. There was at least one more attempt with similar result. Bugs were seen--and killed and zip-bagged for "evidence"--after each visit. Then the company's responsiveness ended. We made appointments and no one showed; we were told that someone would call us to verify the schedule and no one did. Yesterday, I stripped down our bedroom for our 10-12 noon appointment and no one came. When I called I was told there was no appointment in their system. When I insisted that I didn't just "make up" the date and time and write it on my calendar, she had no answer. When I questioned that even if I somehow misinterpreted a "tentative" appointment, wouldn't someone from Terminix have called me to alert me and reschedule? She could only say that she would forward the issue to the local branch managers, with a note to respond ASAP. No one responded at all. Today, the first time I called, the telephone tree responded to my call differently than ever before. I was routed directly into the "Representative" queue and left there on hold. No representative picked up and, after 15 minutes or so, I had to leave the line. I called back an hour later, waited on hold again until finally a voicemail box answered and I left my name and number. Suffice to say that no one called. Now I see that on their website their "Bed Bug Guarantee" only "guarantees" that they will make their effort. Actual results aren't guaranteed at all. Caveat emptor. read more

To be clear, our techn that comes to the house is AWESOME. Love Kevin. BUT. This company sucks! They told us one thing, then billed another. It took 5 calls, NEVER actually talking to a manager. A nice guy named Ted(HAHAHA BS) frm the Phillipines FINALLY refunded my $50. OR said he is starting the processes at least. Ill update if it doesn't come through. Anyways, stay away from these guys. If you don't, watch your CC statement, and be prepared to fight for your money back! read more

An absolute nightmare. Paid 1300 prior to them spraying and placing canisters for termites...took a bit longer to get the job started now every month they're trying to take money out of my card, which has a 1000$ limit (thank God). Made 3 phone calls to clear up their ridiculous mistake all which sounded positive but to no avail, they tried taking out the money the next month. Hire a small and local contractor next time. This has been an awful experience. read more

this company is an absolute JOKE as well as a dam nightmare! I had my attic insulated and an exclusion done and it was supposed to be 100% financed. This was back in February 2023. It is now July 2023 and they still have not filed the paperwork and now they put it on my credit report as bad debt and want about $2000 as a down payment to take it out even though it was their negligence that this happened and they do not want to work with me for payments even after I told them I only get Social Security and I have rent to pay. They still don't listen no matter how many times I call them and in the computer are all the notes that I have called and people have sent emails to the Taunton Ma Office. Regarding the situation and nobody responds they even CCed the whole office and again no one responds. I would never recommend this company to my worst nightmare. They also have never giving me any of the paperwork with my signature on it or the contract but according to them it's in the computer, but I do not have a copy for my own records, and they refuse to send it to me. read more

Can't do 1/2 or no star. If I could, I would. Worse service I've ever received. You call to schedule an appointment and your told you will get a call back by the end of the day by the local person. No call back. You call the next day and told they will email the local branch and have them call you. They never call. This is not the 1st time they've done this and I suspect not the last. It's time to find a service provider. read more

We used terminix for one year. No problem. Then Saturday we discovered a wasp underground nest. I was stung repeatedly. Went to er. We called them Saturday soonest they could come was Wed. I have the confirmation texts. They didn't show. We were home waiting. We called again. They said ok we will come Thursday between 8 to 10...they did not show. We called spoke to a supervisor who said they would come at noon. They did not. We call again, this took 3 hours. Tge customer service was smarmy, unprofessional. Refused to cancel our service that they are not providing. We then were called by Allen from a 508 number 5.5 hours later who tried to tell us we missed the pest technician...we did not. He never showed 3x. He kept dismissing us. If you care about your property, children, pets, general health do not use terminix. You will regret it. Still waiting to resolve this. Had to hire someone to actually show up. BTW no apologies from anyone...just apathy. read more

Terminix is the worst business to do business with. They are complete thieves. They charge an arm and a leg for their services, don't hold up to their contract and then trying to reach anyone in management is a complete fucking joke. And the manager I spoke with, Alan, he's completely unreliable. He lies, claims he has "called" numerous times, will follow up and call you back and never does. He's a sad pathetic excuse for a manager. UPDATE - was told another manager, Mike D, would call me. He hasn't yet. Terrible company and terrible management. I HIGHLY do not recommend this place. read more

I continue to receive the crappiest service from this company. Just now I was told to call the local branch and given a number that rings back to the customer service center. Is it really that difficult? Does the CEO of this company know how poorly their Worcester, MA office is servicing their clients? Even the local manager fails to return calls. read more

BEWARE: Billed for Services NOT Rendered! I can no longer recommend Terminix to anyone. Essentially I was billed for services that were not rendered and then refused a refund. In December 2017 someone came knocking around 8:00AM on a Sturday morning. Unfortunately by the time I got to the door a few minutes later they were gone. A few minutes after that I got an email asking me to rate my Teminix service. I thought this was strange because clearly no service had been performed. I called and spoke with customer service who said they would apply the money I was charged to my account as a credit for spring service. I said ok. Fast forward to June 2018... I got an email saying my service was upcoming. I logged into my account and saw that service had been performed "yesterday". This is not possible as both my husband and I were home all day that day and know for a fact that no one came knocking or even pulled into our driveway. It had also been pouring buckets outside all day and I was told by Erica the customer service rep that they do not perform service during rain. After much back and forth with Terminix customer service (all very respectful and with much patience I might add) I was told today that the refund had been denied because the serviceman said he was indeed out here that day, even though I know for a fact that he was not. I can no longer recommend Terminix to anyone and based on my experience would recommend looking elsewhere. Very frustrating given the fact that this company seemed pretty reputable. read more

Absolutely horrible! Couldn't even schedule an appointment. Tried calling the local number and got routed to a call center somewhere down south. Thought I had scheduled an appointment for sometime between 1-3. Waited 'til 3:30 and called. Told I had an appointment request for 10-12. Which didn't matter since nobody showed then either. Tried again to make an appointment and couldn't talk to the local office again. Not sure how they stay in business. Moving on to Colonial Pest Control. read more

Last June/July 2015 I contacted my local Terminix office for assistance as I believed that I may have bed bugs in the new condo that I purchased in April 2015. An inspector came out and looked around my bedroom and declared that I did in fact have them and would need to have my condo treated despite being unable to find any real signs of an infestation besides 2 bugs/bug shells. Fast forward a few weeks and through horrible communication.....with less than 24 hours notice on what I needed to do in order to prep my entire house I had them treat twice over an approximately 6 week period. Approximately 2 weeks ago I found what appeared to be ANOTHER bed bug in my room almost 1 year later exactly. Having had a terrible experience with Terminix I sought out a local provider and told them my lengthy story. They asked me to bring a sample of the bug in and found that while the insect did look like a bed bug, it was actually a BAT BUG and that is why they were reappearing at the same time as last year. An inspector came out and confirmed there are bats living in the attic of the structure I live in and they are transmitting their bugs into my living space. I am highly disappointed in the level of service provided by Terminix. Instead of taking a sample of my bug and trying to confirm that it was in fact a bed bug when there is another bug out there that looks and behaves exactly like them, they put me through an unnecessary large expense that I will now have to duplicate once the bats have been appropriately handled. I'm not sure whether it's due to the inspector's lack of knowledge or the company's lack of caring, but I recommend finding a local business and skipping these big chains who only want to take a one size fits all approach and skipping the actual part where they provide you with valuable service. I reached out to the customer service team and have not heard a response from them, only an automated email thanking me for my feedback. Seriously?! UPDATE 7/19/16 Shortly after posting this review I received an email from Terminix's social media group asking them to contact them with my personal information. I responded with the requested info and received another email back from them saying my information would be sent to my local office and someone would reach out to me to address my concerns. It has been several weeks and I have not received any calls or emails regarding my issue. I cannot stress enough how much I recommend NEVER using this company. You are much better off choosing a local establishment where you are not just a number to them. read more

The tech (Kevin) that has been coming to our house for quite some time is personable, pro-active, and conscientious. He communicates exactly what he is doing/has done. He just plugged a spot that had opened up where our mini-split (ductless ac/heat) enters the house. read more

If I could give a lower review I would. I spoke to Terminix on the phone yesterday and they were wonderful. Explained an issue with carpet beetles and they described my exact expectation for a treatment plan. I couldn't have been more pleased. Today John showed up to my door and led with ""So what do we have going on here??". Very abruptly. When I explained the issue he replied that "no one gets carpet beetles any more". I explained that I absolutely had them and had areas that I believed there may be a food source and would love his help. He had ZERO interest in helping me. Barely looked at my areas of concern and didn't do any exploring on his own where you might normally see issues. I let him know that everything he was saying was contrary to all the research i have done and what other pest managemnt companies had advised. His reply was that his 30 years of experience was more valuable than any of that. He advised there was nothing he could do for me unless I wanted a basic ant treatment. I am disgusted with this experience. read more

If you are applying for a VA home loan they will make you get a termite inspection, do not use these people they are thieves. This guy came over and looked all around my house and couldn't find any evidence of termites. Then he finds this little thing he called a "Tuber" just a small part of opening in-between two boards on my garage door frame, and the inspector wrote in his report that there is evidence of termites. So now the only way to get approval from the VA for my loan is to mitigate the non existent termites. This forced me to pay almost $1000 to get the 11 in ground treatment pods. Listen up all you would be VA loan applicants Boric Acid is all you need to get rid of termites if you have them. If you did have them then clean up all the tubers go on line and look at how easily it is all cleaned up. I have been putting boric acid around my foundation every year since I moved here 22 years ago and this flake comes by to tell me that there were termites here at one time. Geez Terminix it must be a miracle the houses still standing! If you need to get professional service for something like this don't use these useless idiots. Personable and proactive my foot, it's his job to be a kiss a. How else do you think they will survive. Boric Acid spread it around your house every year, and forget about these people. read more

I had what I thought was a bed bug infestation. Carl from the Worcester office performed a complete inspection and assured us we didn't. Nah hard sale. Just truth. I will call Terminix without hesitation in the future!! read more

I have paid thousands to Terminix for wildlife exclusion as well as termite, ant, and mosquito control. The techs who come out are wonderful. The company also sends lots of communication about scheduling and does quick surveys on the techs an people answering the phones. My huge dissatisfaction is with the extreme difficulty getting to speak with any local management staff even when a problem is urgent. When you try to call the local office, an national call center person politely answers after a few menu questions. However, all they can do is leave messages for branch managers. This delay has cost me a lot of money trying to coordinate with other building contractors who are remedying problems caused by the various pests. The different services don't seem very coordinated. Ironically they can get you hooked up to finance their super expensive services in a heartbeat. Local techs are a 5, management response is a 1. I feel that I have no choice but to look for an alternative service. read more

Hired them for a triple decker, they baited, were nice, but my cat catches the mice and their traps don't, the traps can be purchased from family dollar. I have a mouse right now stuck behind my shelf. I called them and they won't come out to take care of if right away. They told me in two days, they would come. I knew I should of used Fords Hometown Services instead. Typical conglomerate. read more

Very dissatisfied and don't want to even give one star. They would apply perimeter treatments in pouring rain and then claim that it didn't wash away. But then the bugs appeared and needed to call for extra services. Finally needed to demand that treatments not occur on rainy days, which one would think would be common sense. Often needed extra treatments, but those extras were always included in the cost of the quarterly visits. I paid for their service for about five years - I hate bugs! The biggest issue came when I disputed their claim of two services within weeks of one another at the corporate offices. Didn't get the service documents that they typically leave behind. The corporate offices said that only the Worcester branch could reverse the bogus, double dipping and fraudulent charge and that they would put in a request that the general manager contact me. Corporate Terminix also acknowledged that it didn't make any sense whatsoever to perform two quarterly services in within a matter of weeks of one another. Never got that call back from the Worcester Terminix as promised. Never got the documentation for these claimed visits - which I doubt were ever performed. I do have an awful lot of mail from Terminix giving me $50 off offers if I would return as a customer. I assumed that they realized the error and reversed the charges - hence the mailings that asked for my business. Come to find out, I never got the credit for the BS service that everyone agrees would not benefit me. Instead, the next communication came from a collection agency who claimed I owed this bogus debt! BEWARE and STAY AWAY!!!! Just called corporate yet again and once more they claim that only the Worcester Terminix office can reverse the charges. Will be pursuing all avenues under the consumer protection laws, complaints to BBB, complaints to the AG and to the attorney general. read more