I am absolutely disgusted by the way things went when I was picking up an order. My wife's order…read morewas ready for pick up and me being the caregiver and HUSBAND I was picking up that order. Before entering in the one woman was very rude to me and my wife when I asked if the military discount was added since she is the Veteran. I guess the people their got confused and put that order under my name and when I asked about that the lady said " if you are both picking it up I legally can't sell you it" and rolled her eyes (not a nice attitude either), then she radios her staff saying "there was a confusion with the order I don't even know how we are allowed to go through with this". After that experience that was it, you have lost a customer that always talked good about this dispensary and now I will let others know. Hire staff that are nice and not rude.

Too many people not enough staff... make you pre order then when you get there it's not ready…read more.. Doesn't put medical first. everyone's always grumpy in there..

This used to be my favorite dispensary in PA. One bad banana can ruin the bunch, though…read more I'll just include my Better Biz Complaint here: This USED to be my favorite dispensary in Pittsburgh. But the new GM is so subpar it's unreal. On October 7, I placed an order online at Liberty Cannabis on W Liberty Ave in Pittsburgh. I expressed to your receptionist that I wanted to speak with a pharmacist because I wanted to add to my order and wanted to speak to someone knowledgeable about the strains and their medical benefits as I've been having a worsening arthritic issue and candida as the result of having Sjogren's Disease. I was informed there was presently at 5:30 pm no pharmacist on staff, but I would be paired with a manager. The """manager""" knew less about cannabis than I did other than the fact he liked to use it. The other employees were chiming in on my questions where he didn't know the answers, and overall I was not satisfied. But I thanked him for his "help" (though his blank stare as I looked through the menu and all he did was recommend Strane products like a sales man), was about as much help as I got other than "I think, I guess". He didn't even make any efforts to look things up. Since I added to my order, my total was about $80 more than my online order. But I noticed I had received an old receipt stapled to my bag instead of the updated one. I received my updated receipt and left. I noticed upon arriving to my mother's house about 15 minutes away that I was given Wedding Kush instead of Wedding Grapes even though the "manager" went over my order and recited "Wedding Grapes". I called and had to come back up to exchange it. When I arrived the "manager", asked me what was wrong and tried to blame it on adding to my order. But, this was one of the original items from my original online order. Then it took him 10 minutes to figure out the computer to exchange the product. He stapled the bag and said "there you go all set". No apology. I stood there and waited for 15 seconds, and he turned away awkwardly. I said excused me if I made someone come all the way back because of MY mistake I'd AT LEAST apologize. So he very sarcastically uttered "sorry for the inconvenience". I told him "wow dude I have no idea how you got to be a manager but I am going to call and email your headquarters and find out." His response to me asking your receptionist for the corporate number? Are you KIDDING me? Is this how you treat people?

Exceptional Leadership and Customer Service Excellence at Liberty Store!…read more I went to Liberty for the first time the other day and had an amazing experience! Everyone was very kind and helpful. I had the pleasure of encountering Kaitlyn Sterling, the manager at Liberty. Her dedication to providing exceptional customer service truly left a lasting impression on me. Her friendly demeanor and professionalism made my shopping experience a delight.

super rude staff answering the phone, will not ever be back and make sure all the homies don't shop…read morehere as well. amazing what difference a good attitude makes. good luck, will not patronize

I visited yesterday for my first time. it's a very welcoming place. miss Amanda that served me was…read morea pretty awesome chick and you can tell she knows her stuff. she helped me out tremendously. so I would highly suggest if you go there Amanda is the best! she helped me find was I was looking for. thank u Amanda for being awesome at ur knowledge and ur career

thie is a firelands scientifics dispo, so they have a LOT more selection on flowers, pods,…read moretopicals, and everything else! new patient intake form was fast & i was in and out within 20 minutes. parking on the side is available!

atms don't work and no loyalty program. Avoid. Much better options within walking distanceread more

I had no idea what I was doing and the stuff there was super helpful and informative. Everything…read moreseemed very organized and clean. I would definitely go back. They have a huge selection and if you don't know what you're doing they'll definitely help you figure out what's best for what you're looking for.

Nice place BUT the prices are outrageous. Take a drive West to Monroe and you'll get 10x more for…read morehalf the price. Time to boycott these Ohio prices. $60 for 10 gummy's at Certified - I bought four containers of 20 for just over $30 in Michigan. Ohio prices - Highway robbery.

Giving a ride to a guy with MS we're totally inconsiderate trying to help him because he could…read morebarely walk and they're worried that I wasn't in a designated parking spot and just being totally rude acting like hard a55e5 I was being careful not to obstruct anybody, but I was more worried about somebody that has no strength suffering

I have been going there for a couple of years. Very good service. People are friendly, esp Mitch…read morewho served me last. Prices are best in the state from my exploration so far.

Process is terrible. Don't know who made this business plan where people have to stand outside in…read morethe freezing cold to wait to come in the facility. And then once in, it doesn't matter if u are deer online or not you still have to wait and stand behind the person who didn't and has decided to come buy 2 months worth. And they never have enough staff and are super slow. Sorry I don't want to have a conversation with you, give me my stuff so I can go!! I only go here bc it's the closest to my house.

they don't answer the phone when you call for question. The automated teller will never give you…read more and when it does, it just rings and rings and rings. I was ringing for 45 minutes and no one answered it's ridiculous. They're horrible when it comes to their phones and I've been coming to them for years, so I'm highly pissed about . It's upsetting that somebody doesn't know how to answer a telephone!

I have been coming here consistently for past past few years and the service has only gotten…read morebetter, the staff only friendlier and the product only fresher. They give you the best deal possible guidance on what to get. Not because they're trying to make more money because they're trying to make you feel better. It's an incredible amount of care and such a friendly business to keep coming back to.

Special thank you to Bee! When first went to Rise almost two years ago I knew I found the ONLY…read moredispensary I would ever visit again. The service is beyond my expectations. More important, there is no better value anywhere in the Western PA area. Incredible sales every day and the point program adds up quite nicely. Love Rise!

Friendly and fast. The lady that helped out was friendly and knowledgeable…read more The prices were fair and the quality was good??? They were out of the beanies at this location

Italian Herbs has a great variety of products. Great friendly, knowledgeable staff too. :)read more