Stayed here for our honeymoon and it was AMAZING!!! I left a very detailed review on trip advisor…read morebut to save you the time - BOOK NOW. Staff is beyond friendly and caring, grounds are clean and immaculate, food and drink amazing, decorated beautifully how you'd hope for Italy Magic, location is amazing. Simply cannot boast enough about how much we LOVE this place.

Found this place walking the streets of Sorrento. Beautiful location and fabulous food! There was a…read morebaptism party going on and got to see beautiful Italian families enjoying life. They also had a little mini farm in the back with a pig, bunnies, a guinea pig and some peacocks.

Located in the old town centre of Sorrento, the Artis Domus Relais has five comfortable panoramic…read moreapartments which belonged to the poet Silvio Salvatore Gargiulo, named Saltovar. A nineteenth-century villa, endowed with cellars where there is an inn, a discoteque which is a meeting point of young people. Its exclusive apartments, with an excellent quality/quality/price ratio, are furnished in a modern style and provided with any comfort: cooking area with cooker, washing machine, plasma TV, satellite TV, Sky channels, wireless, pay TV, iron and ironing board.

What an amazing experience! To say my wife and I were pleasantly surprised with the way we were…read moretreated is an understatement! I was last in Capri 20 years ago and it has been my dream to always come back and to show my wife the amazing hospitality and beauty that is Capri/Anacapri. First off, you can call the hotel when you get to Marina Grande to let them know you've arrived and they will send a shuttle either for you and your luggage or just your luggage so you can go straight to the hotel or you can start exploring from the Marina and work your way up. To say we were shocked when we got to La Piazzetta and saw everyone in designer clothes and designer shops as far as the eye could see was an understatement, immediately I got a wave of imposter syndrome and regret of bringing us to a place in which we no longer belonged. Then, we got to the hotel. We got there very early, around 9:30am due to a sporting event happening during normal check-in time which was going to shut down the main road (the only way to get to the hotel) during normal check in hours, to see if we could store our baggage until after the sporting event ended and we could check-in. Not only was that not a problem, they immediately said "we can have your room ready in an hour and a half"! Granted, this was a special circumstance, please don't try to take advantage of their kindness unless it's a necessity. Not being prepared for how high-end Capri had become, we weren't necessarily "dressed the part", my cargo shorts and flannel/North Face fleece surely stuck out to them but they didn't let it show to us. Not once were we treated any differently than the guests dressed head to toe in Fendi or any other designer you could name (believe me, if you can name it, we saw it). At one point, we were leaving for the morning and a staff member asked which room we were in, I misunderstood and thought they were a lost guest because of how well they were dressed and tried to give them directions on which rooms were where (insert face-palm emoji here)! She gave me the Italian version of "oh, bless your heart" more or less, lol. The hotel has a shuttle that runs all day and into the evening to and from La Piazzetta which was such a great perk, it runs every 15 minutes, the drivers were all very professional and friendly! We were greeted each time we entered the lobby with smiles and welcomes and were asked how our day was or what our plans were, how our boat tour went, etc. The entire staff went above and beyond with kindness and hospitality and they don't know how much that truly meant to us both. The room was immaculate! We had a seaside view, you can see the Faraglioni Rocks from the hotel and we could see them perfectly from our private terrace as well, they happen to be one of if not my most favorite things that I've ever seen and I've been dreaming of seeing them again since I first came to the island as a teen. To wake up to and see the sunset with them was a treasure. The hotel has more than one restaurant, we dined at the main one just off the lobby and the food was delicious! The tomatoes in the caprese could not have been more fresh, the mozzarella di bufala was to die for, the seafood was local, dessert was fantastic! We were even given a traditional Limoncello shot with dessert but politely declined as I'm almost 2.5 years sober. This hotel will forever be the ONLY place we stay on Capri and I don't recall ever having an experience that made me feel like that about a hotel. Thank you all from the bottom of my heart for such amazing and kind treatment!

Had a far less than ideal experience. The only redeeming quality was the view. Couple notable…read morethings happened: - To start, our room smelled very strongly of mildew/mold, which we suspected to be from lack of the hotel's regular servicing/maintenance of the AC unit. With lack of servicing, an AC unit can start growing mold spores inside. My bf is particularly sensitive to mildew/mold and it causes him to break out with an allergic reaction. We tried to explain this to the reception staff but they didn't seem to get it. We tried to have them at least clean the AC unit, which they were very slow to finally do and the process took about an hour and a half of us repeatedly going back up to reception to remind them. When it was finally "cleaned," we went back into the room and found that the staff had sprayed a horrible smelling strong air freshener in the room, clearly to try and cover up the mildew smell. The fragrance actually smelled WORSE than the mildew and I started getting a horrible headache. They weren't able to switch our rooms that night since the hotel was fully booked, which I understand, and unfortunately there were no other nearby hotels with availability for us and it was getting late into the evening. So, we slept in the room with the doors open to let the room air out. The staff never once offered us anything for the inconvenience -- when I asked whether they could at least knock off half the cost for the night, they said they couldn't do that and offered us some drinks instead. ??? The next day, they were able to switch us to a new room (they told us the night before that we would get a "nicer" room), and the new room was just the room right next door and felt smaller than the first and was not nicer by any means. Still a faint smell of mildew in the second room, but we were ready to just give up and put up with it. - The second room's toilet seat was broken which was another ordeal to get fixed. - Then we took a look at the AC unit in the second room and what do we see? Mold! Black mold. And we found mold growing on the telephone cord in the bathroom of the room. We told the reception staff and showed them pictures. They just didn't seem to get that mold in a hotel room is unacceptable and a literal health hazard. They then showed us around two more rooms which were fine but we, at a minimum, wanted a refund for the first night for the inconvenience caused, lost time on our vacation dealing with the issues and time spent changing rooms, and most importantly the health hazards posed to us by breathing in the mold. The reception staff person (Vincenzo) began getting more and more upset and raised his voice to us that he was getting impatient with our requests (well, so were we, we didn't want to deal with this on our vacation....). We contacted the booking agency (Hotels.com) and were on the phone with them for 45 minutes to try and get a refund for the first night. To keep it short, at first Hotels.com offered us just a 10% refund ($150). This was laughable and we *eventually* got them to refund us the first night. - We ended up taking a new third room at the hotel. I took a shower in this third room and after the shower noticed a large pool of water beneath the sink. Turns out that water was backing up out of the cleanup because of a buildup of soap scum and hair (um gross). We had maintenance come by to drain it and our entire suite smelled like sewer gas. To top that off, the bathroom has no fan for some reason which is foul, so the smell was stuck in the bathroom. Also, breakfast buffet, dinner, and bar drinks were mediocre. We ate dinner at the hotel one night and had grilled fish which was not seasoned at all and a foul smelling black liquid came out of the head of one of the king prawns we ate. Thankfully, we didn't get a stomach bug. The pasta we ate was good. Again, only positive thing about this place was the view. Will not be returning even if this is the last place available on Capri. The front staff person is also in major need of customer service training. His behavior was unacceptable. BEWARE BEFORE BOOKING!

Absolutely wonderful! The hotel is beautiful. Room 304 is…read moreperfect. Lots of space and a great view. The service is amazing. So many extra amenities included. Our luggage was transported from/to the ferry, great restaurant recommendations, the concierge, Francesco was helpful from the time we booked the hotel until we left, drinks at the bar were fun and dinner in the restaurant was delicious. The location is great. We walked to many restaurants and enjoyed the small alley ways. If you're coming to Capri, this hotel will make your stay stress free.

5/5, no notes. Perfect hotel, stunning views, attention to every detail. In Capri town yet quiet…read moreand a just few steps from the frenzy.

I had a great stay at Palazzo Tasso in Mid February. Sorrento itself is pretty empty then and we're…read moretold our room had been upgraded when we arrived. We had a decent sized room with a small balcony looking out into the Main Street. The front desk staff were very helpful. Imma told us about the sights to see in the area and the restaurants that were open in the off season. We had looked up a few restaurant we had wanted to visit prior to arrival and Imma called all of them for us to check if they were open before we headed out. Breakfast is on the top floor from 8-10. They had a bunch of cakes, and the standard sliced meats and cheese, boiled eggs and bread. My only complaint is that it starts kind of late, but when we were in a rush to catch the bus and went up at 745, they let us sit down early for breakfast. Overall a great stay at Palazzo Tasso. I'd definitely recommend it to others visiting sorrento.

I had a trip (dream vacation) booked for Palazzo Tasso in mid-September of this year that I had to…read morecancel due to a life threatening emergency my fiance had. The hotel has a 15 day cancellation policy to receive a full refund. I notified them 7 days out, but obviously, life threatening emergencies don't generally cooperate with hotel policies. To be clear: I did not stay at the hotel and I did not meet the 15 day cancellation policy. That being said, I did provide the hotel with a surgeon's letter and full contact info to verify our story at day 7. I missed their cutoff date by 8 days. When I explained our situation to the hotel via emails, I was told there would be NO refund. Period! Okay, I understand hotels have policies and can't refund everyone that cancels for any reason. I would think/hope this reason was a bit out of the ordinary for them...but maybe not. What would have been a nice touch/customer-friendly would have been to offer us a full credit for another stay, or even a partial refund as a sign of goodwill. Heck, even refund us 1 night. Nope. No refund. Okay, it is what it is and that was $610 of hard-earned money lost. That being said, every other hotel, airline, rental car, tours, etc., were kind enough to refund our money....and for that I am very grateful, but not Palazzo Tasso!! So, when we do visit Sorrento this Spring I will make sure to avoid this hotel...that is not the type of customer service I want to reward. P.S. Read my fiance's review...she took off the "white gloves."

This review is specifically for Radici del Sud, the restaurant that is part of the hotel. Having…read moretraveled to Sorrento from the US, this restaurant offered beautiful views of Sorrento. The food for dinner was great. The service was good but while trying to be professional, it was more stuffy and unfriendly. My understanding was that the hotel would offer a shuttle back down to the town center but according to the server, that wasn't the case. That said, it was generally a good experience and the views were unforgettable!

La Tonnarella was amazing. The staff was very attentive and went above and beyond. Fabiano was…read moreespecially kind and helpful. Breakfast and dinner was delicious. I would highly recommend this hotel. Thank you for an amazing start to our 2 week trip to Italy.

We stayed at this hotel and loved it. Until we decided to eat dinner at the restaurant during our…read morestay. The veranda restaurant seemed like the perfect place to celebrate our wedding anniversary. However... the experience was very disappointing. The waitstaff was very inattentive overall (awful service), the waitress was rude and our food arrived more than one hour after we were seated, which was 15 minutes later than our reservation. Late in the evening.. not even during peak dining hours. The food lacked flavor and was overall inferior. The prawns smelled and tasted as if they were not fresh. The pasta was thick and flavorless and not consistent with other wonderful food we had experienced thus far. Overall not happy. If it weren't for the beautiful atmosphere and view, there would be ZERO reason to eat here. Do as someone else suggested which was to enjoy the sunset with drinks here and eat somewhere else!

The most incredibly stunning hotel in Sorrento, maybe anywhere! Yes, I know there are a lot of…read morefabulous hotels in Sorrento, but the ambiance, class, beauty, and peacefulness ptouches my soul. And that view! I could live on the restaurant veranda by the sea! Or the patio. Just exquisite with the canaopy of lemon leaves, the marble inlaid floors, the statues, white tables - all designed to not compete or distract from the view! As the name implies, it's so very serene. Definitely on the high end so if your budget can't afford a week, spend two nights here. That's what I did before meeting friends for the remainder of my time in Sorrento. Since the next four days were full of touring different towns on the Amalfi coast, a boat ride to Capri and the Blue Grotto, and Pompei, I joined them at a different hotel that was more affordable since we basically were just sleeping and showering there. But for my first two days in Sorrento when I wanted to just chill and take in the beauty of this magnificent part of Italy, I chose Hotel Bellevue Syrene and I already want to come back!

I highly recommend this hotel. It is in a central location, near the Piazza, and easily walkable…read moreto many restaurants and shops as well as the ferry to Capri, Almafi,, etc. it's a beautiful place, the bar in front has a great patio and seating area in front of hotel. They have a wonderful breakfast buffet with cappuccinos and mimosas. The rooftop pool has gorgeous views and also has a bar. The rooms are modern and spacious. And the customer service is excellent, from our welcome by the lovely Cynthia when we checked in to the various staff who waited on us or cleaned our room. It's a great place! Ciao!

Our 1st time here and I have to say, if you are ever out here this this the place to stay! Raffael…read morewas the best! Went over and beyond his service to help and advise as to where to see/ visit and restaurants to eat, even the restaurant her and top of the roof bar was breathtaking! Bartender Diego was so friendly.