I have called this pharmacy 15 different times over the last few days to check on the status of my prescription & not a single time has someone answered the phone. Laughable. read more

The worst phone service you will ever encounter in your life. After about 5 min of hearing covid bs that doesn't relate to you , the pharmacy doesn't pick up or simply sends you back to hear the covid bs again. Hire someone to handle phone calls. Your a Fortune 500 company for Christ sake. People need to be able to call and ask questions. read more

What can I say CVS is better. It's cheaper and has better sales. Plus there are a million cvs every couple of blocks. So if they our out of your prescription they can send to another store. There aren't any other close rite aids. It's also at one of the busiest intersections in Delco. And it's not 24 hours. Hey sometimes you gotta stop here. So it is what it is. read more

Rite Aid - Rite aid - Drugstores Near Me - Prospect Park, Pennsylvania

They have a GNC store inside, and they have it advertised all over to get a membership. However, when it was time for me to purchase my products. The Rite Aid employees refused to give me my discount because they wanted the physical card and there was no way for them to punch in the membership number from my phone. They didn't even want to try! They said they have never done it and didn't even want to bother asking anyone who knows how to do it. I don't collect the membership or rewards cards. I put all my membership numbers on my IPhone using an app. Needless to say, I was not impressed by this store. It was a very frustrating experience, and GNC just lost $150 worth of products. I went online and purchased them from somewhere else. I had planned on buying pre-workout powder, BCAA and protein shake and those women were no help. I plan on writing a letter to @GNC. They are losing customers by not training the Rite-Aid employees properly. Update: I called the Rite-Aid customer service and filed a complaint. I purchased a GNC membership so that I can take advantage of the benefits. This store should have honored that. I'm hoping someone would contact me, so I can get this resolved. If there's a problem with business, it should be addressed. I don't like giving 1-star reviews. read more

I went there and they wouldn't fill my prescriptions because they said it was too early. I last went Jan 13. Today is Feb 10. They said it's only been 26 days. Lol I asked them to explain and after they realized they were wrong the its been 28. Out of spite the pharmacist told me not till Sunday. Which is 31 days. Now I have to spend $75 more dollars because the pharmacist is ignorant and makes up her own policies. Prospect park rite aid read more

This Rite Aid is across the street from where I live and unfortunately, I go here for convenience but I'm disappointed 85% of the time. The customer service is by far some of the worst customer service in the history of servicing customers. I stopped by at 9:57pm once which admittedly is super annoying as a cashier but I knew exactly what I needed, I planned to be out by 10pm. The doors were already locked, the cashier looked at me and then turned her back. I called the store and said "uhhhh... you close at 10pm, I'm looking at you and the doors are locked." The cashier responded "uhhhh... I don't know what to do for you." Let's try open the doors, take me exactly where I need to go in the store, ring me up and lock the doors behind me like I did when I worked at Walgreens (which bought rite aid because I'm assuming other rite aids are as trash as this one). They also don't know where anything is. Why, why, why do you work in a store in which you have no familiarity with the merchandise inside? Better yet, how can you work here everyday and still know nothing? They look stumped every time I ask for something then I go find it myself. I asked for aloe Vera juice yesterday and you would've thought that I was using Shakespearean English. "Where for art thou aloeth veraeth juice?" They're just dreadful. And their district manager does nothing either but blow smoke up your rump if you complain. They suck. The end. read more

This is our local Rite-aid, and it's one of the few pharmacies that carry my family's prescriptions. We've had a rough time getting ahold of of the pharmacy through the phone, as we kept getting bounced back to the main line with the option to select a department. After trying for a bit to long, we selected the "any associate" option. Justin, the cashier, answered, and personally ran back to the pharmacy, and asked them to pick the phone up. We were at the tail end of there pharmacy hours, so by the time he came back, they were closed. We entered the store 3 minutes later, and spoke to shift leader Rob, who accepted responsibility for this dis service, and heard us out. Ultimately, we will have to try out the delivery tomorrow, and we will be calling the front desk for service. This is not a review of the experience we had trying to get ahold of the pharmacy. This is a review of the professionalism we received from both Justin and Rob. read more

Lady at the drop off section of the pharmacy asked for my insurance card and then asked me if it was Obamacare before she even ran it. I said it was through my job she asked again. She ran it and it was good. She assumed because I was black I had Obamacare. read more

The Store Manager Kellie was very helpful. I went in there upset about a price online Vs Store. She Was attentive, polite and helpful. I left there a Satisfied customer. read more

When this store opened I switched simply because the location was slightly more convenient than the CVS. Any advantage they have over CVS in physical location is undone by the terrible inconveniences inside the store. The young pharmacy techs are the most miserable people I have ever encountered in retail. (The older woman is always friendly and helpful, but overshadowed by the general culture within the pharmacy.) The wait is always long, even if the pharmacy appears to be virtually empty and there are no cars in the drive-through. The rude pharmacy tech is so outrageous that I submitted a complaint to the company, which went unanswered. read more