- All cleaning tools (toilet brushes, scouring pads, squeegees, toothbrushes, scrub brushes) are reused across multiple locations without cleaning, creating cross‐contamination risks. - Vacuum bags are never changed between sites and vacuum rollers remain dirty until the machine fails, exposing employees to dust, mold, and allergens. - Feather dusters are never cleaned, leading to accumulation of particulate matter and potential respiratory hazards. - Rags, mop heads, and microfiber cloths are laundered at poorly maintained laundromats. Soiled items are stored together in a single plastic bag, promoting mold growth and foul odors until weekly Wednesday distribution. - Bulk chemicals are decanted into reused bottles during staff meetings without first cleaning containers. No personal protective equipment is provided or enforced during these transfers. - When the owner runs out of chemicals before meetings, employees are directed to dilute products with water and misrepresent their strength to customers, reducing sanitizer efficacy and increasing contamination risk. - Broken equipment is repaired by the owner onsite without following fire or electrical safety guidelines, creating potential fire, shock, or mechanical injury hazards read more

Taija left the home spotless. The kitchen, bathrooms, floors, and dusting were completed efficiently and thoroughly. She is truly a professional. Thank you! read more

The office was very responsive, and the two ladies who came to clean were very pleasant. Unfortunately, there were a lot of oversights during the cleaning - surfaces left undusted or cleaned, bathrooms that still appeared dirty (especially behind the toilet), and baseboards and windowsills largely ignored. The office did follow up to ask for specifics and indicated that they would provide additional training to their employees. I appreciate that they reached out and want to improve, but unfortunately I still can't recommend them as especially thorough for the price. read more

After a very late confirmation, 2 people showed up when the city of Richmond did not have water. They proceeded to clean the house while I went to work. I came back about an hour and a half later and it looks like they only dusted and vacuumed. I offered them a swiffer mop and they did not use it. Bathrooms were not cleaned properly as the sinks still had tooth paste on them. Showers were not cleaned thoroughly or were not cleaned at all. Fans were not dusted and no mirrors were clean. They proceeded to charge us the full amount. I DO NOT recommend this company. read more

I am THRILLED with today's clean -- the floors and bathrooms are immaculate, in addition to the bathrooms. The switch plates are sparkling and the dogs were all calm. I especially loved the dog toys on the sofa, the organized items on the kitchen counter (my travel food!) and the clean linens in the bathroom. This service was provided while I was at the hospital with my mom this afternoon/evening as she recuperates from surgery and was MUCH-NEEDED since her chronic pain has increased over past few months. So grateful for Joyce-Anna, Ollie, Jen, Leslie and the ENTIRE River City Cleaning team! read more

Great company great employees great job. Period. Jen is the best, everyone should be going green. read more

River City Cleaning - River City Clean - Home Cleaning Near Me

Four stars is good and five is great. This company isn't perfect but they're better than "good." I will be the first to admit that I am a demanding customer. Jen and her crews do their best to meet my demands, always cheerfully. The people who come in to clean are polite, courteous, and unobtrusive. Jen herself is an exceptional person. She really cares about the happiness of her customers, and will gladly talk it out if there's a problem. read more

Update- none of what the owner responded with is factual, I would continue to not recommend this company. Unreliable and unaware. Poorly managed, unreliable service. We had to wait over a month for consult... which we were okay with, owner was over 45 minutes late to consult and we had to call and ask if it was still happening, consult is fine, cleaning day finally arrives as they were booked out 3-4 weeks (we make arrangements for dog, have a spare key made), no one shows up. We get a call a few hours after our scheduled appointment saying they needed to reschedule (only because we called asking if they were showing up). We then never hear anything about our reschedule and had to call/email to try and hear some information, the owner does not effectively communicate with clients. Impossible to work with, unfortunately I do not recommend. read more

My husband and I hired this company because we have 2 dogs and 2 cats and we're about to have our first child. We needed a company that would use safe, non-toxic chemicals, and we frankly just needed some help keeping up with things. This company is wonderful! Jen was a pleasure to meet, and she was very friendly and professional. I love coming home each week to a nice, clean house too, and Jen is great about following up to make sure I'm satisfied. The girls are always very thorough, and they're extremely trustworthy. As for cost, they're quite reasonable for all they offer. I'd recommend them to anyone! read more

I love these girls! Jen Jackson, one of the owners, is kind and very professional. She will come to your house and give you an estimate based on what you want to have done. She will then email your estimate to you and you can decide from there if you want to have all you discussed cleaned or if you want to pick and choose. You then set up your cleaning date(s) and the cleaners will ride out to your home on bikes (!) if you are within a reasonable distance in the city. This company is entirely green and manages to do an excellent job cleaning your home top to bottom with green products and no chemicals. The services might be a tad on the high side but I think it's worth it in the grand scheme of things. If you're going to hire a home cleaning service, I would very highly recommend River City Cleaning! read more

We've used this company a lot both with our home and rental properties, and they always do a great job. They spend two or three times as long in the house as the Merry Maids did and always double-check their work. I feel good about their business and eco-friendly practices. I only took away a star because they are slightly more expensive (understandably so) and because we seem to have a lot of different people come each visit; it would be nice to have the same crew more often. Overall, I highly recommend them! read more