I will start by saying the design and creativity of this company is phenomenal but all is not what it seems behind the dirt. Short cuts, substandard construction and installation, refusing to answer messages or return our calls, etc etc. We ended up having to have major parts of our project redone. A beautiful design is only worth the price if it is done correctly - or beware it will cost double to "fix" it . read more

Well, I see they have taken off all of their negative reviews on Facebook and this one won't stay on long either. I don't know where to start with our complaints. Their original concept of your water feature is great and the basics of setting it up, but when it comes to the finish work, it is terrible. Kids could do a better job. Also, they do not stick with their original price, nor do they stand by their word on anything. To solve this problem for themselves, they refuse to ever discuss any of it with you and absolutely will not return your calls and if they see it is you calling, they refuse to even answer the phone. I will just highlight what all went wrong. We were told, we absolutely did not need a filter for our koi pond since we put a UV filter in our pond. This is totally wrong according to the UV filter instructions and from other professionals we have asked. The UV filter should have been on a pad with a gauge on the top to measure pressure, not done. Pump was too small, we did get that changed out for a bigger one, paying the difference, and find out the pump is still not big enough. The grout on the rock work was a mess. We have had to dig it out and put more in. After giving us a price, they said they would take off for all that we bought - three truckloads and a trailer of BIG rock, two skids of smaller rock, block, mortar, underlayment for the pond, fittings, 9 bushes/trees/plants for the landscaping and I could go on. What rock they brought, they said was left over from another job (already paid for). They did not take one penny off the price, instead we had to pay $1,000 more than the 4-$5,000 estimate (said that would be max). The landscaping plants was not properly put into the ground, having to redo. The fill dirt they put in was full of crabgrass which came up immediately. Don't know if I will ever get rid of that. We've ended up spending hundreds of dollars more, just trying to undo all the problems they created for us. They evidently do a great job for these big job and throw together the smaller ones. I am going to report them to the better business bureau. They have had other negative feedback on their site, but have taken it off. Would never recommend them. Hope no one else gets burned like we did.. read more