I rarely rate businesses even if I didnt appreciate the products/services they sell, but my experience with River Kwai was quite different and I wanted no one to experience what I went through. I am someone who always look forward to getting my massage as I have back problems, and I couldn't go frequently because of how expensive it is in Australia.
I specifically asked for a hard back massage and what I got was probably a softer-than-soft massage; I was lathered with oil which I could've asked my kids to do for me. I am unsure if it is River Kwai's style or I got a therapist who is probably very new.
The worst part is when the receptionist asked how my massage was afterwards, I asked her if we could speak in private so I could convey my disappointment. I got completely ignored, and was forced to just speak very plainly that I didn't have a good experience. The response I got from her was to let her know NEXT TIME it happens. As if I am returning again.
It may just be me and just a stroke of bad luck -- regardless, may this serve as a fair warning to anyone who's looking for a good massage around the area. read more