We have a older vehicle from where in most instances it is not worth a repair but we look after the essentials. This past Nov/21 we required a oil change from where I made a appointment, 2 weeks hence, I took the vehicle in promptly at 07:30-door opening, I also had a request to provide me with a "Estimate" regarding our 4Hi not engaging. At 04:15 that afternoon I received a call that our vehicle was ready, NO call regarding a estimate. Upon vehicle pickup, was advised on the 4Hi issue, what would be required for repair, I advised the service man that I wouldn't be able to afford at this time. Assuming I was paying for a oil change, was advised that the bill was over $260.00! I was not amused, a diagnostic and labor charge was applied, I was not given a heads up on this when specifically I asked for a estimate, I did not authorize the diagnostic plus the labor charge! The front desk asked mw if "Rick" had called me as he called 2-3 times, this was not the case! A normal garage would have advised me the possible diagnostic charge and labor as I made the request at 07:30 not assuming I would pay after the fact! Bottom line, I paid over $260.00 for a oil change!!
I advised the owner, Mr Bembridge of my displeasure of what transpired, he offered no response! read more