I love Franklin First! Wonderful people, excellent service, a real community bank. The best bank…read moreI've ever come across in 67 years of living. I do all my banking there, and so does the nonprofit I'm the treasurer for. When we experienced a major online scam earlier this year, they knew exactly what to do to guide us through it and safeguard the nonprofit. I am very grateful to them!

My fiancee and I applied for a solar loan at Franklin First in Greenfield, MA. For many years, we…read morehad both done little to nothing to use credit, because of our conservative personal views on finance. We didn't really want to get a loan, as we are both debt-adverse, but we REALLY wanted to go solar. So we viewed it as being for a good cause. To our surprise, we were approved for the loan. Subsequently, we put some of our own money and a LOT of our own labor toward getting ready to have solar installed on our barn. Four months later, when the solar installer was ready to take the first major payment, our loan was denied for reasons we had nothing to do with. I realize that all banks follow the credit system that our country is - to be blunt - enslaved to, but there is no law requiring banks to behave this way. Being a credit union, these people could have chosen to be better. They could have chosen to think, "we approved a loan for this middle-aged disabled couple, who then spent some of their own money in preparation for this project - which they will now never get back - and so we will do the honorable thing and move forward with the loan." But they didn't. They tried to offer us a HELOC, which we both found disgusting, to be honest. We are fortunate to own our home free and clear. Why on this earth would we put a mortgage on our home when we have none to begin with? The point is, you can't lay out a rug for decent, honest people - people who can provably pay their bills on time every month - and then when something changes beyond the control of those people, yank that rug out and send them tumbling. Not if they want those people to say something nice about the bank. This bank won't look out for you and treat you like a human being any more than the large corporate banks will.

If I am headed towards downtown and I need to grab some cash, this Greenfield Co-Operative branch…read moreis my go-to ATM. The machine is conveniently located off Federal Street and it is an easy accessible from town if you are going to some of the bars and restaurants in the area. I have only been inside the branch once, but when I did enter the lobby, the staff was extremely polite. The team here was efficient and got me in and out the door quickly. In the end, I love both Co-op branches in town and this particular branch is great.

Great local bank. Super friendly people and efficient loan processing. The best thing about them…read moreis they took a run down downtown building and restored it to its former glory for their executive offices. They really invested in our downtown.