1. Riverbrook at Glen Kernan

1. Riverbrook at Glen Kernan

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Jacksonville, FL

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Riverbrook at Glen Kernan

5.0 (1 review)

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RealManage Jacksonville

RealManage Jacksonville

(2 reviews)

Southside

We began working with RealManage in October 2025 after a thorough HOA review process that included…read moremultiple vendors. Their sales presentation was polished and emphasized proactive management, strong communication, and reliable execution. Unfortunately, our experience has fallen significantly short of those expectations. Many of the commitments made during the onboarding process have not materialized. Communication is inconsistent, and tasks often require repeated follow-ups before any action is taken. What was presented as proactive management has instead been largely reactive. We were also told their Jacksonville office would provide accessible, local support. In practice, the office is only open two days per week, limiting its usefulness and availability to our community. The accounting side has been particularly concerning. Transactions are frequently posted to incorrect GL accounts, requiring board members to identify errors and request corrections. This creates unnecessary work and raises concerns about the accuracy and reliability of financial reporting. Homeowners have also voiced ongoing frustration. Feedback from our community indicates that calls and messages often go unanswered, and residents have had difficulty securing confirmation for amenity reservations--even after paying required fees. Basic responsiveness and follow-through have been lacking. Additionally, we were promised a user-friendly mobile platform and streamlined online ARC and reservation system, neither of which has been effectively delivered. Operationally, responsibilities appear misaligned. The HOA President is frequently asked to sign documents that should be handled by the CAM in accordance with board decisions, creating inefficiencies and added burden. Property management execution has also been lacking. Needed repairs to the amenity center have been delayed due to a lack of experience and follow-through from the assigned CAM. Previously, we relied on a more experienced manager for guidance, but without that support, board members have had to step in to fill gaps. This has been especially evident in larger projects. For example, during our playground replacement, the CAM has only been onsite once, while a board member had to take time away from work multiple times to coordinate with contractors. Additionally, after a county permit was placed on hold pending a landscape architect, it took two months without resolution until a board member ultimately sourced one. Meanwhile, the playground equipment remains in storage. Vendor management has also been an issue, with multiple vendors reporting payment delays of 20 days or more. Overall, the gap between what was promised and what has been delivered has been disappointing. The lack of communication, repeated errors, delayed execution, and need for constant oversight have made this a frustrating experience for both the board and the community.

I can't speak highly enough of Real manage and Spencer Deveaux and the outstanding service that is…read moreprovided. From day one, Spencer has demonstrated professionalism, responsiveness, and a deep understanding of what it takes to manage a property efficiently and with care. He consistently goes above and beyond to ensure that everything runs smoothly, whether it's handling maintenance issues with speed and transparency, communicating clearly with tenants, or keeping owners in the loop with timely updates. His attention to detail and proactive approach have made all the difference.

Elim services - The paneling came down at the end of September.. no resolve yet...

Elim services

(14 reviews)

Beaches

very rude, dismissive , unresponsive owner Rhonda Hutto that cover up for the inadequacies of…read moremanager of Comunity Assosciation that employed by Elim. The whole outfit seems suspicious they operate as a bullying, overreaching business rather than what they claim . Do not be fooled by the big smile of the manager Madison Frost of Ashley green association inc photo on their website - she is one of the employees in Elim property management she is very rude, dishonest lack professionalism in managing and communications with customers and property owners of the Comunity she is managing . She ignores , singling out , over reaching , posting frequently unjustified violations with aggressive , bullying and harassing tactics , unethically and dishonestly not allowing direct communication with board members for the property owner reach out to while every thing has to go through her while she evades, lack of transparency, not showing any evidence or provide clear explanations of decisions she claims where made by board members. Failing to provide documentations supporting and the original reports from the board members that becuae she is unlawfully making the negative decisions her self. ! When called on it the owner of Elim covered up for her and ignored the complaint from the property owner Conclusion she is definitely unqualified but most importantly practices unethical practices seems as an individual that enjoys control totally abusing her privileges and expanding her authority of what her job and position as a CAM ( Comunity Assosciation manager) allows for.

"I've interacted with several employees in that office, and most of them have been quite RUDE and…read morevery UNPLEASANT . However, a few months ago they hired a front desk person who is consistently kind and professional. I've also worked with Madison, who is also very nice and helpful."

Riverbrook at Glen Kernan - homeownerassociation - Updated July 2026

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