If I could give negative stars, I would. Do not get involved with this company, ever. The owner,…read moreWalter talks a good game, but the service is absolutely deplorable. If you like lies, delays, excuses, poor workmanship and total frustration, these are the guys for you. If not, run the other way as fast as you can. It is absolute amateur hour with this company.
We signed a contract for custom cabinets and granite installation on January 22, 2015. We ordered and paid $1,000 extra for an integral bi-level granite sink that we saw in their Altamonte Springs showroom. We are still waiting for the entire job to be completed.
During the cabinet process the face of our island was cut incorrectly and has yet to be fixed. The cabinet folks were sweet but couldn't keep an appointment to save their lives. If you like people showing up late then working till 10 pm in your home, these are your guys. After cabinets, the granite was supposed to be installed. Two installation appointments were missed with no return phone calls, no explanation, just eventually so sorry. To make up for the missed appointments and non-returned phone calls, Walter promised to provide the 3 window sills we'd ordered for free.
Finally they showed up and the entire counter was cut incorrectly. The crew left with it and said it would have to be completely fabricated again. Another week went by, another missed appointment then they showed up and installed it. It fit, it looked great, but the sink wouldn't drain. There was constant standing water because the fabricators failed to do the work correctly and actually make a sink a sink. In addition they cut the hole for the soap dispenser on the wrong side of the sink. They did not fix the flaw in the island or provide the window sills or paint the raw wood under the island's counter top. And they damaged the dishwasher drain during the installation. They had the temerity to email me the next morning to ask for the final payment. I sent them the punch list, and began waiting once again. That was on March 18. Finally on March 26th, Walter came out, agreed to fix every item on the punch list INCLUDING fabricating a 3rd counter top and sink! He said it would be about 2 weeks. We followed up with un-returned phone calls and emails and finally on April 16th hired an attorney who sent him demand letter.
Walter finally called and told us that we only had minor problems, that at least I had a sink (standing unsanitary water apparently doesn't matter), that he was behind on his BIG job in Mall of Millenia, that his guy had hurt himself, and basically wanted to know why WE were being so unreasonable. Once again he promised to come out and take care of everything. Finally after two more calls and one more letter from our attorney his crew showed up on the appointed day in late May 3 hours late and 2 people short to do the work. They couldn't and didn't. Two days later they finally showed up with enough people and installed the new sink and counter top. And it finally drained correctly.
They didn't fix the island. They didn't provide the window sills. They didn't paint the raw wood. They did however break a light switch and electrical receptacle and scratch our hardwood floors. And, they didn't fix the dishwasher. Walter promised to "take care of" all of these problems numerous times.
After emailing him once again, we received a reply on June 6 that started with and I am directly quoting "I ll not going respond every item of the email because I have other important things to do" It ended with, and again I am quoting, "I will call you tomorrow morning you tell me which way you wanna go."
We are still waiting on that phone call.
