It should be zero stars... On Thursday, May 28, 2026, my mom was sent to the Wilson ER from…read moreSusquehanna Nursing home, where she is a resident with advancing dementia. She had fallen and they thought she had fractured her right elbow. After she was sent to the ER, her provider called the ER twice (first speaking to triage nurse, Sarah, and then to her nurse, Mina) to tell them that my mom has advancing dementia, so she does not have the capacity to give consent. She also told them to contact me before they did anything because I am her POA and health care proxy. During that afternoon I received numerous MyChart notifications for tests being done. For the first few hours they were x-rays, but then it changed to blood tests, ekg, and a chest x-ray. After I got out of work my husband and I went to the ER and it is a good thing that we did. When we walked into my mom's room Dr. Guizano was telling my mom that she was being admitted for surgery. I said no she is not. The ER was explicitly told to get her elbow stabilized and send her back. He said ok and walked out of the room. In his notes he wrote family is "aware of risk-benefit". At no time did he have a conversation with us regarding this. Dr. Howell in his notes stated that "patient verbalizes understanding" in consenting to x-rays and an ecg. She does not have the capacity to understand or consent to anything. At no time during this day was I called or consulted regarding her treatment. My mom is extremely frail and has bad reactions to anesthesia. The risk of surgery is too great. Had I not got there when I did, there is a good chance she would not have made it through the surgery. It is appalling that this took place. Protocol was not followed. The elderly rely on others to look out for their needs. This was not done in this case. I will be looking into what options we have.

Do not go to the 6th floor. There is a very rude and mean nurse named Mary. She does not care about…read morethe patient or the concerned relatives calling to ask. She told me I can't call again. And I am on the list, only concerned about my relative, very cold person.I'm sorry. Never had such a rude nurse.

ALERT!!! BGH CPEP MENTAL HEALTH PATIENTS Patient Relation is…read moreNOT NEUTRAL they get paid by uhs to investigate themselves. if seeking legal remedy, let your advocate know their umbrella is under uhsh inc. formal complaint agencies: the ny state: justice center omh doh leagal aide

cold, demeaning, patronizing, aggressive and combative staff. Lady in the office called me a liar…read morewhen my chemo infusion went over by hour an change. Not my fault that General has a slow shit lab! She and in turn the whole office (she is representing them mind) and the way they treated and spoke to me is TOTALLY UNACCEPTABLE in tone/inflection/attitude! She then said i lied about showing up on time to my chemo, i literally signed in with the time i got there and had my phone in my hand!. I told her to F off got up and left without rescheduling, then the fat blonde lady came after me and i had to restrain myself from defending my personal space. 101% unprofessional and i will NEVER go back to their clinic EVER AGAIN! Im thinking of canceling my chemo and going out of town as well for it as my clinic was just moved there also... This is why i avoid General Hospital well in general, their staff is COMPLETE SHIT!

Lack of empathy Excessive waiting / with no treatment, meds…read moreetc Resulting in an ER VISIT

I had a walk in appointment at 3:30 didn't get into the room until 4:15 and was left in there until…read more5:00 without being seen. I left because I had to get home to my son. They need to take into consideration that appointment times matter, especially to people who have to leave work and use pto, only to pay a sitter to watch their kid.

I had a biopsy march 10th of my bladder and they said it was cancer.They scheduled a cat scan to…read moreconfer on April14. I talked to the doctor on April 21and she confirmed I need cancer treatments.No one has called me since. I have called the office 4 times this week with no return calls to let me know when I can get these treatments.

Stay away, they call before a major surgery asking for money. I posted on Google they called my son…read morethinking it was me and asked if he would take the post down.. they care about 1 thing ratings ,not the patient... ( my opinion) I dont trust them ,my doctors i trust i dont trust Guthrie.. Nor do I recommend them .

Very courteous nurses and personnel. Clean and anti germs lotion dispensers every room, corridors…read more. etc . Patients rooms are very clean and have comfortable adjustable beds. I have been to this facility lately few times due to relative requiring emergency care. Wait time in emergency area was very stressful but once in rooms things became very quiet and peaceful. Service of the staff is very commendable .

An absolutely horrible hospital and horrible experience! My…read morebrothers girlfriend went into labor, the only people who they wanted there was myself and my mom. I got here first, then my mom arrived. They called security and made the security guardS escort us downstairs and follow us around the hospital and watch us. Mind you, we werent being rude, or hostile. We just wanted to be supportive to my little brother. They are a horrible hospital, horrible staff, the security guards were horrible and rude and were talking very close to my face. This is a horrible experience, DO NOT COME HERE, GO TO WILSON HOSPITAL.

Billing , common sense, stop sending a person from registration asking if you want to pay your…read moredeductible BEFORE your procedure or while your in the ER .. Had enough of Guthrie.. you live in the past with all your Forbes awards etc.. worry about patients instead .

A nurse named Mary was unprofessional and not informative about a loved one when I visited n called…read moreon the phone On the sixth floor . While on the 3nd floor the nurses were compassionate n educational. I was appalled at such a switch in kindness n rudeness. From Mary. Was 2days in a row.​

Husband had a urological issue, there was no urologist at the ER however, the Dr and the Nurses…read morethat cared for him couldn't have been better! They gave him such wonderful care!!! RN Jess and Ian are the best!!! So attentive and understanding.