Riverside was bought up by the Optum group, and centralized the call center for reservations made it tough to get through and schedule, like Philip said. It's easier to walk in and talk to the staff at the front desk. Dr. Ben still here (and Dr. Parikh, too, I think) and they have a rotating staffer drawing blood either in Clinton St or here depending on the day. read more

Riverside Medical Group was consumed by this corporation and healthcare is now unavailable. From making an appointment to trying to call this place, it's become nigh on impossible. When you are lucky enough to win the lottery of appointments, the follow up care is abysmal. Having to chase the medical teams to provide results of tests over the course of weeks, request prescriptions are sent to the pharmacy you confirmed the address at your appointment (but they somehow manage to send it to the wrong pharmacy. Twice. The incompetence is astounding. P.s. The phone number is unavailable and the number on Google Maps is for a private resident and has been incorrect since 2012. Seek help somewhere else. Avoid Optum. read more

They suck. In the equation patient care takes the last priority. It's all about process, steps, billing. Blocking patient-doctor interaction. read more

This practice has been taken over by Optum and the quality has gone downhill due to staffing issues. Another instance of consolidation due to corporate greed. Terrible hygiene. And we have been waiting almost an hour to see a nurse, not a doctor. The staff is actually genuine but I think they are horribly short staffed. Again, corporate greed. read more

Riverside Medical Group - This is the air vent in the children's waiting room. - Pediatricians Near Me - Hoboken, New Jersey

I had an appointment tomorrow for my son, who is very sick, but they called me back to cancel and said they are extremely understaffed because they don't have enough doctors. They recommended I take him to urgent care and did not apologize for the cancellation. read more

The doctors are not bad once you get in there........ but the front office is maybe the worst I have ever encountered in any business. They have this ridiculous hold language that you will get used to as the receptionists will put you on hold or drop your calls. It says the patient is "first" however the front offices makes you feel like you are not very important. Been going there for a few years..its in my building.. and it has not changed a lick. read more

This review is for "Riverside Behavioral Group". The front desk staff is completely inept. Every single month I have to call repeatedly to get my son's prescription filled. NO ONE PICKS UP THE PHONE. NO ONE CALLS YOU BACK. I always have to go down to the office to speak to someone to get a prescription refilled. This month I called 4 times, no one called me back. My partner went to the office and spoke to them. We had CVS call them. I am now out of medication for my son and they are closed for the weekend. When we have Zoom meeting with the nurse they never give you the dial in until 5 minutes before the call. You have to constantly call to get the dial. in. They even lied and cancelled an appointment. I spoke to the nurse and she did not cancel. The service is unreliable. I'm done. Getting a new nurse practitioner to prescribe medication. read more

Do not go here for anything, especially the mental and behavorial health. either the ladies working remote are simply choose to never answer the phone or they've all gotten let go and Ayava is just there to take messages. you will never get any one on the phone, no call backs , messages unanswered, medication un refilled for weeks every month. Ever since the practice has been taken over by Optum the quality, duty of care, professionalism has gone to the sewer due to staffing issues. read more

My wife and I started coming here after we set up our little guy with the pediatric practice. I would give them near full marks for the pediatric side. As for the regular adult PMP, they are ok. The Drs. are generally knowledgeable and good at what they do. Dr. Omar Baker: A very experienced doctor with impeccable family pedigree in pediatrics. His family owns the practice and when the place first opened he had a more hands on approach but as the office has gained momentum and started to do well, I haven't seen him. That is no surprise as the brand has become huge and all over northeast NJ. Talks fast and is always bustling. When you're the boss gotta move fast. Dr. Jeani John: Very nice and good pediatrician. A mother herself, she brings that tenderness to the checkups. Can rush the appointment at times. Wish she wouldn't do that. Dr. Shrinidi Mani: Uber professional pediatrician and very friendly demeanor. It is always a pleasure to see her as she greets our little guy with a great smile. Provides sound advice - not alarmist or too laissez faire. I would definitely recommend this practice for your kiddos. Great office and friendly/helpful staff. Adult PMP... they're decent at it. read more

I was looking for a new primary care physician who works with my insurance and I decided to give Riverside a try for my annual checkup. It was pretty terrible. I arrived on time but had to wait 30 minutes for anyone to see me. The whole time I was waiting, the staff was chatting and being very loud & unprofessional. When I finally was able to check in, I advised them that I didn't want any extra tests that my insurance wouldn't cover. They assured me that wouldn't happen. Dr. Zaki was fine for the checkup. Quick in and out. Can't complain, similar to other clinic-type settings. Of course, after the appointment, I got the bill for the extra tests that they promised me would be covered. I called and complained and they said they'd acknowledge my complaint. But the bills kept coming for the hearing and other tests that I didn't need or necessarily want. I'm going to pay the bills just because I don't feel like fighting with them any more, but I'm leaving this review to warn others about the way that this place operates. I'd advise you to go elsewhere - preferably somewhere that's not run by a large corporation. read more

Would not recommend this pediatrics. Our calls were sent to voicemail with no one following up. Thankfully they were basic questions and not emergencies! Additionally, they placed us in a room that was not cleaned/prepped from a past appointment. Lastly, we waited an hour just for the doctor to come visit for a 10-minute checkup. While we stayed a few months with this practice as we really enjoyed and respected Dr. Mani, the horrendous experiences became too much. read more

Literally the worst medical practice ever. It is impossible to get through to the office and they are not response on my chart and don't return phone calls. I unfortunately had abnormal test results come back and I've had to call about six times after also messaging on my chart and am yet to hear back. It's truly so sad that when trying to prioritize my health and well-being that providers here are so careless. Even during my exam I felt as they were doing the bare minimum. Please don't go here and go elsewhere. I wouldn't recommend this practice to anyone and wish I could leave zero stars. read more

The Absolute worst! I saw a Doctor who prescribed medication and then when I had an issue with Xpress scripts went ghost. Literally would not return voicemails and I couldn't even get the receptionist. read more

AMAZING PRACTICE!!!! as a medical professional myself I accompanied my mother to an appointment today with Dr. Adam Atoot. He exceeded my highest expectations, usually now a days unfortunately patient care has been compromised and rushed. He had a full waiting room of patients, however he detailed a full treatment plan for my mother and even asked her to repeat it back to him! He's amazing I will be referring patients from my practice to be seen by him. Thank you Dr. Atoot!!! Best regards Britt and fam I just had another appointment and I cannot thank the team enough at Riverside medical! I was seen at the Edgewater NJ location! Thank you to the whole team! Thank you for treating me so well Dr. Atoot!!! read more

Gotta say at first they were great, but things deteriorated quickly and quite unethically. We saw a few doctors here, Dr. Baker, Dr. Mani and Dr. Kucharski (sp?). I am not sure how Dr. Baker ever won most compassionate doctor, he is pretty cold and yells at the nurses. A good doctor but his bedside manor needs work. We loved Dr. Kucharski but only got to see him a couple times, Dr. Mani was very nice and we liked her. Where it goes off the rails is their billing and insurance problems. Apparently some of their doctors take our insurance some don't. Well because Dr. K had to cancel and we were there they said Dr. Mani could see us, so we did. Well, she doesn't take our insurance, they continually told us we could see her WITHOUT telling us she didn't sign an agreement with our daughter's insurance plan. We were getting this obscenely high bills, when I called my insurance company they explained we weren't covered and the doctor's office should have told you the doctor didn't take our plan. NOPE, they continually scheduled our appointments and then billed us. We didn't know any of this until we moved out of Hoboken and stopped using them. To say this is a cash grab and unethical is an understatement. At no point did this practice think to say, hey you aren't covered, but they collected our co-pay like it was standard and so we assumed we were covered. Now they've sent us to collections. I emailed and called their office on January 5th and was told it was being looked into by a Marcia, did they ever get back to me? Nope. They just sent us to collections, now we are just going to pay it. We also asked for our daugther's records be sent to the new pediatrician, well it took well beyond the 30 day legal time frame for them send it and they left out VITAL vaccine info and my daughter almost got double the flu shot, but luckily I stopped them because I knew she had it already. But beware, the doctors may be ok but their front office couldn't pour piss out of a boot with instructions on the heel. read more

I cannot rave about this office and my experience here EVERY SINGLE VISIT!!! The staff here is phenomenal! Dr. Mani and Dr. Zaki are amazing. The treat my children and myself as family. read more

I can't speak to the quality of care, but I had booked a new patient appointment 2 months prior. Day of the virtual appointment, the doctor was running an hour and 20 minutes behind. I was not available at that time and requested to reschedule later that day/week. The next available appointment was 2 months later. To summarize, the doctor was an hour and 20 minutes late and then tried to reschedule me 2 months later. Extremely frustrating waste of time. read more

Dr Zaki has been my physician for a few years. Even Though Dr Zaki is competent, the office staff here are so rude that I switched physicians. The staff make people wait for no reason, are exceptionally slow and rude, have no respect for the patients and forget about appointments, it's completely useless. You have to remind them multiple times to have your medication called in There is a reason why the place is so empty, because people are tired of dealing with the office staff who sit around and chat in that empty office and treat the patients like a some nuisance in the middle of their office gossip read more

My doctor here is off the charts fantastic. This review is for his staff. Never have I ever been spoken to so rudely by an office staff member when calling to ask simple questions regarding my prescriptions and how to reach my doctor. Condescending, nasty, unhelpful and to top it off, unprofessional. Get it together guys! read more

Riverside secaucus is so promising but disappointing with every experience. The wait is usually extremely long, the doctors on call never really listen to your issue and just want to give you boiler plate responses/ solutions and the reception staff is as rude as can be. They advertise as this around the clock location being such a strong part of their business however it's incredibly disappointing specially given that you are dealing with very young children. read more

If you're in the market for a new PCP, I highly recommend Dr. Atoot. He is very professional and I feel he really took the time to know me as a patient. He is always friendly and calm and willing to sit and thoroughly answer any and all questions. I never leave the office feeling like my problems weren't addressed. He also follows up with issues from past visits every time I come in to make sure I never run out of any medications. The front staff and MAs are all super nice and I have never had any problems with them. They work to get you seen by the Dr. in a timely fashion, even if you're a walk-in. 10/10 Bonus: There's parking (in Hoboken!) read more

I have had the pleasure of bringing my niece to this exceptional location. The staff is the epitome of professionalism and empathy. The doctors here are fantastic, they comprehensively explain everything, they are kind, well versed, and thorough in their practice. The nurses, front desk and entire staff are amicable and efficient, specifically-Paula, Nancy, and Freskida. Overall My experience has been exceedingly positive and I will continue to recommend this office. read more

Your service is horrible and disrespectful. To speak with a representative we have to wait hours, when respond the call most of the time your people do not do the work you suppose to. I got covi-19 test, twice, it soppose you will send an email with the results, you never sent it. What's wrong with you?, you do not respect your work? Resign, there are other people that can do tyour work!!! read more

Not sure why such good reviews.. I have been with them for about 2 years looking to change now as nothing is improving. Almost every visit we get a new doctor, which does not help as they do not know my kids (2 of them) history except by reading a few old charts which they never seem to document correctly. They lost some files on their bloodwork and shots done. They have long wait times and they inputted our names wrong in the insurance several times.. Hope they improve as they are nice but management it seems is lacking here. We only saw Dr. Omar/Baker once when the children were born, never after that.. read more

This place is incredibly unorganized. I visited this location following a car accident for which my car was not at fault. At the time of my visit, I provided all necessary information pertaining to the accident and insurance/claim numbers. They apparently lost all of this information, and are charging me for this visit. I do not fault them for charging me if they do not have this information, but how does a doctor's office LOSE patient information? Where did this go?? It's very disconcerting and I would caution new patients from visiting as they do not seem to have their files in order. read more

I had the worst female situation you could ever imagine during this covid crazy time but, Riverside Medical pulled through for me in a huge way! I just couldn't believe it but, it's true. I called the day before Easter and I was connected to a female doctor ( Thank the lord) via Zoom and Mia the receptionist guided me through it. I described my horrible condition and she thankfully gave me exactly what I needed to be on the mend. I called back the day after the worst Easter of my life....Crying to her again, and not only did she contact my doctor who is off until wednesday, she actually took the time to listen to me cry and she comforted me, when I was really ready to lose it. She went out of her way to contact the doctor, repeat my progress and ongoing concerns and again came through for me. She called me back within 40 minutes and had all the answers Plus, a new prescription to help me recover faster. In these days where doctors are so busy, hospitals have no beds Mia was a lifesaver........ To me. I will never forget how she patiently listened to me sob, and then went to find a solution to my problem. That's called good healthcare my friends..... It just is. read more

WORST practice I have ever been to. The office staff is awful and unprofessional. You will ALWAYS be put on hold for 20+ plus when calling for an appt. They mess up appointment times and give you an attitude about it like it's your fault. How about you learn how to do your job or work behind a wall where you don't need to communicate with clients? Awful. The doctors also have zero personality. Do yourself a favor and find any other practice in Hoboken. read more

So I decided to use them as my primary care physician's office due to their convenience, being close to my home. While everyone is pleasant, it gets overly busy and they will accept walk-ins (new business) and will see them before you even if you have an appointment. I had a 9:40 am appointment and because they saw walk-ins (I looked at the check-in sheet and there were 3 signed in before me) the doctor didn't see me until 11am for a fasting blood work. Not until 11:30 that I was out of there. Waking up at 7am and not eating as an insulin dependent diabetic is not fun. The kicker is when you call, you almost always get put on hold. I call at 4:50pm, 10 minutes before closing to get the blood work results. I am on hold for 15 minutes and then call back. Guess what? I get their answering service! The jerks put me on hold until after closing and don't have the courtesy to say anything to me. I would rather them say straight up, "Hey we are closing down for the night could you try calling in the morning?" Nope. Please hold.............................................. They have great new facilities and again they are really nice when you are with them, but I expect a level of professionalism when making appointments and sticking to them, and when on the phone. I also like doctors that don't seem like they are rushing to the next 10 patients because they are overbooking. Medicine is a difficult business, but I expect and deserve better. read more

We have been visiting Riverside Pediatrics for 3 years now. Not because we think the place or the service is good, but simply because the location is very convenient for us. Regardless of the reason for your visit or whether you have an appointment or not, you can expect having to wait for at least an hour. Every time. There's plenty of nurses in the waiting room, but they seem to operate a 1 doctor only practice. This means that if the doctor is late, having lunch, or just hanging out with the nurses in the waiting room (yes, this happens often) - you need to wait. If your location allows, I would strongly recommend you take your business elsewhere, where clients and their time are appreciated. read more

If you have a choice of facilities to get your COVID test, DO NOT use Riverside Medical group. Their systems and processes seem haphazard and I had to chase them down six days after being tested to get my test results. read more

Can you believe Dr.Zaki, practically saved my life and I needed a specialist, but he checked me and insisted I go to the ER and he was right!!!! You can't beat that kind of management I would of been dead, so worth the almost hour drive to follow up with him as my PCP read more

Came here to change my son's doc and I had heard good reviews and things about Dr. Jeani John so that's who he came to visit and she was great! She explains everything throughly (unlike the doc we previously had) and is really great with babies. She will definitely be my son's new doc from now on! :) read more

I rarely post reviews to anything online but decided I have to do this one because This is the WORST PEDIATRICS EVER!!!!!!!!!!!! . I chose is only because it's next door but finally decided to go elsewhere. Of course they have unreasonably higher charges and the quality of the doctors are mediocre at best. BUT these are just minor issues compared to what happened to us a month ago. However the reason made us finally decided to change to another pediatrician. Our daughter was hurt on her toes by the Doctor because she did NOT knock the door before coming in. And they have threaten me when I show my frustration!!!!!!! How can you believe it!!!!!!!! What shocked me more is that we have received a bill for an following up visit related to the accident. Of course I went to dispute it. They said they will handle it, however instead I received TWO bills the next month!!!!!!!!!! Really really avoid this horrible place even if it may be the most convenient. read more

I have been visiting Dr. Adam Atoot for the past year at the Edgewater and Hoboken locations. After searching for an internist for a while I could not be happier finding Dr. Atoot. He is so polite and respectful. Dr. Atoot is very thorough in his explanations and takes his time at every visit. I could tell he really cares about his patients after he remembered my name and my condition. He also provided me with his number so that I can follow up, which has never happened with other doctors. I felt at ease knowing I could reach out to him if I needed to. Overall, I'm very pleased with Dr. Atoot and I'm happy to have found my internist. read more

Most pediatricians here are decent and somewhat attentive to my daughter's needs (immunization schedule and common colds so far). The only exception is Omar Baker who failed to even look my daughter's eyes to check for red reflex. He has a habit of drawing/writing his recommendations on the tissue paper covering the examination table, but also has the bad habit of tapping on my daughter's head with his pen. One visit with him was enough. The office space is clean and spacious; the staff is friendly with vaccination administration. However, growth curve measurements seem to be out of their grasp and understanding with the medical assistants consistently messing up. Ok for basic child needs, but would stay away if your children have medical issues. read more

Friendly and knowledgable staff exceptional Doctors. My kids and I have been patients of riverside for years. Wouldnt go anywhere else

ZERO STARS. I was misdiagnosed with a serious lifelong disease that would require daily medication by a GP at Riverside Adult Medicine. This misdiagnoses caused me an immense deal of emotional stress, before going to a specialist where multiple doctors put me at ease and confirmed that the physician at Riverside made a terrible, terrible mistake. The doctor was ready to put me on daily medication for a disease I DID NOT HAVE. I am still shocked this happened and am so grateful that I visited a specialist. Otherwise, the course of my life would have been greatly altered. I have never had a poor experience with a doctor and am upset that I even have to write such a poor review, but ultimately feel responsible to let others know of my experience here so the same does not happen to them. STAY AWAY. read more

Absolutely amazing experience from start to finish. I was hesitant after reading reviews of long waits, so walked in expecting to be there for a while. I was in and out within in an hour for a new patient physical. Dr. Atoot was extremely thorough and made sure he went over all of my questions and concerns. Was very honest and upfront about my care. There are very few doctors that make you feel like you're more than just an insurance claim. Calling other physicians in the area I was even asked why i wanted a new patient physical. The entire staff was very kind, patient, and helpful. I did overhear a conversation with a patient on the phone between the receptionist so I would suggest certain calls be taken with inside voices, especially if there's a disagreement. And better communication between the staff and the doctor would be suggested but overall...such a great experience. read more

Been trying to get help for my grandmother for the last 7 months as well as a good general doctor. We've had to make many painful trips for her to no avail and no one prescribing pain meds for her pain or able to get to he bottom of it. They quickly understood all of our problems and not only helped get us an effective medication but also came up with a solid game plan on how to actually help heal her. Best hospital we've ever been to out of all of New York and New Jersey. Our only regret is that we didn't come here sooner! read more

AWFUL SERVICE. I called, went in with my 5 month old than cane back because the doctor was on break and not ONCE did they communicate they can't take walk ins unless you make them your primary doctor until the third time I spoke with them. I'm pretty sure legally you have to take a sick patient in regardless if you're their primary care doctor or not but what a shitty place. Do not recommend. (Mind you all of this happened on Christmas Eve) read more