This is complaint for the Lodi branch) Center manager, Jennifer, on (Tuesday 5/23/23) refused to give me a copy of my physical that I did at the Riverside center on 6/2/2022. I have never heard of a patient being denied their medical records, let alone a copy of a physical, ever. She kept retorting that my medical record is the employer's property & "If I don't have insurance & I didn't pay, I should call my employer to request for my copy of the physical" a false assumption that made me show her my aetna insurance card. Realizing that I actually have Indy insurance & work in the field, Jennifer, center manager, lied to me that employers instruct them to deny patients any copy of their records. I've been working in this field for many years now, & doing travel for years as well & every facility that my employer sent me to get a physical or other med work done for a different hospital contract, has always given me my medical records without issue whenever I asked. Including this site so this center manager was clearly biased in making assumptions. I called my employer who confirmed that it is illegal & they never instruct any of their affiliated occupational health facilities to deny their employees/patients their medical records. & that it was odd so they'll send me a copy & fax one to my facility as well. But I was disturbed by this exchange with a manager at Optum. Once I got verification from my employer, I asked Jennifer, the center manager, to give me contact information about her boss so I can discuss this issue with him/her....and Jennifer REFUSED! For over an hour she went to the back pretending that she does not have her boss's contact. She kept saying bear with me I have to look for it, I don't have it....who doesn't have their boss's name & contact information. She proceeded to call a bunch of other people to try and redeem herself but still refused to give me her boss's contact information. So she refused to give me a copy of my physical, she insisted she was RIGHT for DENYING me a copy of my medical record & when I asked her to give me her boss's contact information, she also refused. Why would she refuse if she is right?? I made it clear that I wasn't leaving without her boss's contact information to address this issue with her higher ups. I do understand patient rights. She threatened to call the police so I could leave without getting her boss's contact info and I told her to go ahead at which point she didn't call the police and handed me a sticky note with a first name (Dan) and an email but no phone number. When I tried to email this contact, she had given me an invalid email. I need to speak to someone in patient relations & this center manager's boss about this issue. I did not appreciate the treatment I received at this site by this manager. & I'm reaching out here prior to contacting the VP & CEO since she clearly did not want me to have her management's information. read more

My family has used Riverside Urgent Care several times for various injuries and also for COVID testing. Dr. Primiani and Dr. Friedman were both excellent and took the time to explain everything and answer questions. They have convenient hours and it was easy to set up appointments for Covid testing. read more

Horrible. Front desk people rude and nurse was ok but doctor didn't listen to me and basically told me what it was. Had to get a second opinion And this doctor actually listened to me. read more

If I can give a ZERO I would! This place is extremely unprofessional. This place if for illegal aliens only or at least that's how it seams. 5 months nobody answers a phone or returns a message. They say all calls go to a call center but the call center don't answer. They are full of it. While we were there the phone rand and the girl said "I ain't answering that". We waited over an hour past our appointment. We will never return. Riverside is a joke and are quite uncaring and incompetent. read more

They just focus on Covid testing if you have to come here for a pre-employment physical try not to. They don't honor appointments.

left work early for a walk in today lady at desk told me there's an hour wait. Lads says let's make you an appointment for later today we'll take you right away. I come back fro my appointment that we made for later in the dayfor her to tell me there's about an hour and a half wait. Thank you for wasting my entire day. read more

From January to May I've been back here with the same condition. Both time I was treated for "oral thrush" negative covid, negative strep, bacterial culture exam came back fine..... only to finally go see an ENT and have him properly say to continue my nasal sprays and take the following medication. these last two days have been better than the last 6+ months of failed treatment and misdiagnosed care I have received here. I WILL NEVER COME HERE AGAIN read more