Doctors are excellent. The quality of care is outstanding. The staff, not so much. Constantly on hold, unable to answer basic questions, just constant frustration with almost every interaction. It has declined greatly since the addition of Hackensack Meridian to the practice. read more

I've been seeing Dr Grabowy for many years. He's my gastroenterologist and primary. He is wonderful. Saved my life when I was in the hospital. Don't know where these bad reviews are coming from. The staff are patient, (I know, I can be a frustrating patient sometimes) friendly and accommodating. All in all, I feel secure that I'm getting the best care around. Do not hesitate to use them for your medical needs. read more

I'm shocked at the reviews that I see here. I've been going to this practice for more than 20 years and I've never encountered anything described in the other reviews. I have recommended this practice to other people and they've always called to thank me and had good things to say about their visits. I am an RN and I look for quality care which I have found here. I have no problem making appointments, getting lab work done, and results are posted quickly on the easy-to-use portal. Dr. Gardilla has been taking care of me and my daughters for many years. She is professional, thorough, skilled, very pleasant, and always follows up. read more

Office staff was great. Lab staff was great. Rachael Maher APN is the BEST! Took her time and listened as I addressed my concerns. Didn't make me feel rushed and we came up with an action plan together. I honestly haven't had a medical professional like her in forever! First time in years I felt confident they were honestly invested in me and my well being. read more

If this were just a review on the doctors, it would get five stars. However, you can never get in touch with the doctors as this office never seems to be open. The website says they are open until 7 o'clock. Over the past few days I have called at 5:30, 4 o'clock and 330 and have been told the office has closed for the day. This is on top of a hour long wait at the office when waiting for a walk in one day and rude office staff I am going to begin looking for a new doctor ASAP even though I really liked every doctor there. read more

Docs are quite good but the office is horribly run- has been that way as long as I've been going there. The online portal is always screwed up. It's an important part of their service, especially now, but it is inexcusably bad. Shameful. I spent 40 minutes today with three different people to get it fixed. I should bill my time the way they bill for doctor time. It's 2021 for gods ale- figure it out. If it was a restaurant, I'd never go back. read more

Dr Boak is very good attentive and knowledgeable Office is just plain terrible. They mislead you in what needs to be done after visits, fail to file authorizations and misplace doctors communications. Many workers do not belong working there. Office manager needs to be taking the lead not just siding with a bunch of failing discrundled employees. read more

I have not been able to schedule with my doctor for years. Too busy doing physicals. That's where the money is. Scheduled with a nurse practicianer. Completely impersonal service. Waited one hour for an appointment scheduled weeks in advance. Had to fast for bloodwork and found the lack of communication regarding the delay and unwillingness to proceed with bloodwork to be a total disregard of the patient. I ended up leaving without being seen. Changing doctors after this experience. read more

This is the first time I have ever posted a negative comment, but they did me in today! I am so disappointed as my entire family including my parents have been going to this practice for many years (30+) and I have rotated through the different physicians, and nurse practitioners as this practice grew. I understand the medical field having worked some part of it in the past, so I am very sensitive to their pressures. I am low maintenance and thankfully only need to see the office maybe once a year when I get sick. So when I am really concerned about something and communicate that need kindly and effectively to see a doctor, to be told that I can not see my doctor until March of 2023 was ludicrous! I had also scheduled a bone density as I had not had one since 2016 and it was important to get one now, the office canceled that appointment after I waited 20 minutes on the phone to secure it. The answer I received was because I had not been there since 2019 when in fact when I checked my patient portal I was there in 2021. I wonder if the doctors really know what is going on with their staff dictating and directing patients to the nurse practitioners. Nothing against nurse practitioners, I love nurses, however, there are times when I want to see a doctor and this was one of them, and no one really cares. End result -the long-time loyal patient whose whole family has been part of their growing machine no longer matters. Shame on you Riverview Medical Associates for losing sight of what is really important. read more

A colossal joke and epic fail. This place is a factory, and perhaps the days of personal medical attention are over, based on what we've all been reading; but seriously this place really takes the cake. Turning off their phones at 4:45 when you've been on hold for 10 minutes, having the worst case management system on line, and finally, having no prepared materials for an upcoming test that make any grammatical sense. And when you complain, they react as if it is the first time they've heard an objection, which, based on the below reviews, is simply not the case. It's nothing more than buffet line service, in and out, with no patient care, and I am done with them. Finally, look at the below reviews....not one response from a manager of the practice- Really disgraceful. read more

Worst medical facility I have been too in my life!!! I had an appointment at 1pm sat there waiting for 35 minutes with not one word from the staff. I went to to the desk and they said oh the doctor will see you shortly. Four other patients get seen, and and I'm sitting there nothing. They call my name only to inform me the doctor has left. 45 minutes sitting there no a frigging heads up nothing. I guess their time is way more valuable then my own, and courtesy of a heads up isn't warranted either. Oh did to forget to mention they took my copay and never saw me!!!!! POS office!!!! read more

Years ago this place was a good doctor's office. I've been coming here for 10+ years and the service is terrible. When you call now, you are placed in a queue and can be waiting 10 minutes until you talk with someone. Some of the staff is very friendly but some of the staff is just plain rude. I know that with the changes to healthcare, they are trying to be more cost efficient, but there just needs to be a balance with care. read more

Took 24 hours to get the correct prescription sent to the correct pharmacy. I faxed the correct info before 9am and the next day at 12 it still wasn't accomplished correctly. And reception was nasty. After 4 aggravating phone calls I was irate. Always get a written perscription from this office. Please learn from my aggravation. read more

Avoid this practice like the plague. They don't care about their patients and their phone manners are terrible. Doctors seldom call you back. Appointments are easy to get because less people go there every day. read more

This is a busy practice but they do have a walk-in policy. Sometimes the wait is quite long, especially in flu season. Doctor visits are quite brief but I feel that the medical care is very good. The phone queue is generally long but there is a patient portal that is responsive. read more

If you like a factory health care facility where you are treated with less than a cordial attitude this is for you. Today was my 2nd visit as I always give the benefit of the doubt but my initial impressions were confirmed. I stood in front of the receptionist for a full 2 minutes before she looked up from the phone to even acknowledge my presence. Eventually she completed her call and asked "Can I help you?", no "good morning", no "hello". After waiting an acceptable period of time I was call in by a staff member and asked to follow her, also no appropriate salutation. Once in the treatment room she took my BP and pulse and left the room stating that the Dr. would be in shortly. That was the extent of our conversation and interaction. The Dr. was slightly better in that she ask how I was, more a clinical inquiry than a greeting. When she asked why I was there I started getting a bit annoyed. I told her it was a follow up visit to determine a course of treatment after she reviewed my medical records from my previous physician. She said she never got the records that they had requested 3 weeks earlier and when I said that this was a waste of both of our time she got up and left the room saying it was my responsibility. The office had called me to confirm our visit but obviously had no knowledge that relevant information for the visit was not there. The highlight of the visit was the medical records assistant named Helen. She was delightful and helpful. She is why Riverview Medical Associates got the one star. read more