will never rent from this management company again. moved into our current home with them in April…read more2022. first of all the pictures on trulia were misleading. theres an attached garage and it was said to have 3 rooms 2 bath. come to find out the garage was converted to bedroom so there's actually no garage - meaning we have to pay for a storage unit on top of this outrageous rent. we are military so we came from out of town and moved in without seeing it first (lesson learned). was told it was ready for move in - we arrive to a house cleaned with bare minimum effort; trash all in the back yard, dirty floors, bugs everywhere. the house was built in like the 60s or 70s and it shows. it's close to falling apart. huge open crevices near windows and walls, and holes so big behind the oven that we had to use that foaming cracks insulating spray to try to close all the openings. no wonder theres so many bugs trying to come in, plus we get lots of lizards in the house. biggest bug problem was German Cockroaches. there were HUNDREDS. infestation. i begged to be let out of the lease and have our deposit back. so unfair for us to be taken advantage of like that. only way we could leave was to pay the fee for breaking the lease which we could not afford to do after paying deposit and rent prior to moving in. so first they let us move into a nightmare house and then want us to pay them to leave it. A JOKE. nobody was taking me seriously about the condition of the house, nobody reaching back out to me, GM dodging phone calls. i had to show up at their office UNANNOUNCED and in tears to have anyone listen to me, AND THEN it was insinuated that WE brought the cockroaches into the house LOL. like i said, we are military. when we arrived none of our stuff even had arrived to the house until days after my initial complaints and pictures of cockroaches everywhere. finally, they have some low budget pest control company come out to the house where he placed a bug bomb and called it a day. if you know anything about german cockroaches you would know a bug bomb like that is only going to kill roaches that are out and about and push them further into hiding. after that we went out of pocket to have Orkin come fume our house and we have continued to use their services (highly recommend Orkin), but of course it sucks we have to pay out of our own pockets for pest control that makes me feel comfortable staying at this house. we did not even stay here the first 2 weeks of moving here because it was so bad. GM said he would look into having our first month rent prorated because we were not staying here, but of course, it was never mentioned again after that. at this point i am so tired of dealing with this house and this company that we are just going to try to make it until the end of our lease and kiss this house and company goodbye forever. this house should have never been put on the market without proper maintenance and i pray for the person gullible enough to move in next.

This will be my second year with Goal Properties and I couldn't be happier! My Agent Destinee…read moreCilien is just beyond words. She is one of the nicest people I have ever met. When the leasing agent I originally leased from left I was upset but I have to say that after she and I spoke for the first time I was happier then I was to being with. I wasn't treated like just some tenant she took the time to actually get to know me. If I need to reach out to her she is always available or gets back to me very quickly. I really feel "at home" and I look forward to staying here and knowing she is here is a comfort. I do have to say she is definitely an asset to your company and your tenants

I have worked with Chib for the last five years. She's not only an amazing professional, knows her…read moretrade better than anyone in the industry, but has a heart of gold. She always goes the extra mile. I was not in a good place with my health two years ago and she went overboard to help me place tenants in my house in South Tampa. She is the guru of Tampa Bay. I promise you she will never disappoint you. Her team follows her lead, they are also amazing people.

Words cannot express how happy I am that i met Chib 15 years ago after purchasing a property in the…read moreSoho district of Tampa. Every time a tenant has vacated, she has come through with a new one, sometimes a better one. She has vast contacts to get work done, contractors from A to Z. She is a wonderful person who not only works her trade but gives back to the community as well. You will not be dissappointed by this person.

Mike Mestre does a great job managing my property. They make it hassle free & are super proactive…read more Everything from background checks & inspections are taken care of. Maintenance is handled on their end & if you have warranties on appliances they take care of things through that process also. Great job!

I've had a great experience with this property management company. They are professional,…read morecommunicate well, and respond quickly to both questions and maintenance requests. Everything is handled in a timely and organized manner. Overall, a very positive experience!

After I moved out--just three days after my contract ended--I left everything perfectly clean! I…read morehad mouth ahead requested to stay a 4 days longer, and the company had agreed via email. However, Progress Residential has now stopped answering all my emails and calls. I have video, pictures, emails, and witnesses to prove the condition of the home. Company doesn't refined me any dollar of my deposit Anyone else who has suffered at the hands of this company, please contact me at: Info.kiev@gmail.com.

I recently moved out of a home I leased from Progress Residential for the past two years. I…read morerequested a face-to-face move-out inspection, but was directed to leave the keys in the lockbox on the side of the house. Upon receiving my final account statement, I noted charges for cleaning, painting, and items that constitute standard wear and tear. When I requested a detailed breakdown or invoices for these costs, my request was flat out denied. I mentioned that I had documented the lack of cleanliness of the home via email at the time of my move-in in 2024. However, they did not take that into consideration and stated that the charges were valid, and final. I believe my security deposit is being withheld unfairly and requested to speak to a supervisor, however, my attempts to escalate this matter to a supervisor have been refused. I would not recommend Progress Residential. *see copy of email sent to Progress at time of MI in 2024. (Just one example of their lack of integrity) A.Ratcliffe

This property does not care about nothing. if you don't know how do your job in customer service…read moreget a real job, property gets flooded all the time and they don't do anything about it, maintenance sucks I do not recommend this they're are better ones the only thing they care about is absolute nothing. Property management sucks.

We submitted a work order, called and emailed numerous times about a possible slab leak in our…read moretownhouse/condo and never received a response. It's been at least 3 weeks and no one has scheduled to come look at the property. Now everytime it rains we have to place towels at the base of my son's bedroom floorboards to minimize flooding. God only knows what's growing behind those walls.

Westcoast Management refuses to have landscapers properly maintain our front entrance - is this an…read moreacceptable look with weeds in bed and weeds growing around concrete border - I previously asked for a year to have mold cleaned off pool chairs and owner Denise told me to volunteer and do it myself - this company is not accountable -

The property manager doesn't know what he's doing always listens to the board, doesn't know our…read moredocs or bylaws and simply just doesn't care! He's supposed to be on our property at least once a month, I've never seen him! He takes his orders from the board whether right or wrong and doesn't bother to see for himself what should be done with problems that we've had with our HOA board! I personally wouldn't recommend this company to anyone even if it was an enemy of mine!

Carla Lawson was the best professional landlord I have had to date. She has a way about her you…read morewon't even know she is doing her magic. Her lightest touch commands obedience from her highly qualified team of pleasant professionals. Be it every life issue with an appliance, understandings of relationships, feeling communicated with and safe. These are the thoughts that come to mind. Carla even took the time to talk to me after a break up put me in a bind. She listened to me and gave me advice. These are good people; you give em a chance hear. Good; Now go cut wood and carry water like a good consumer.

Since we hired this company fees keep going up and up and up they have a horrible accounting…read moredepartment always want more money but no explanation what it was used for

Rizzetta manages Clayton Crossing in Oviedo, a"gated" community…read more At the time of writing this review, our gate has been wide open and inoperable for four months. Our inquiries fall on deaf ears, or are answered with, " the gate motors need to be replaced, and this issue will be addressed at the next board meeting." We have more cars parked on our streets than a Publix parking lot! There are vehicles parked here with tags that are expired for over a year. Garage doors are open all day at some townhomes. We have numerous commercial vehicles parked here, including a huge FedEx delivery truck. One thing, and only one thing, that they do well, is collect your exorbitant HOA dues. You better pay on time. Rizzetta is kind of an insurance company, you pay and pay, and get nothing in return.

Rizzetta & Company has people at it, namely Denise Shreaves, who lack understanding of the very…read morestatutes they're tasked to monitor and enforce. Shreaves, who doesn't live in my community, "patrols" in a golf cart taking teams of photos of houses, gleefully attempting to tag them with any possible violation she can find. She threatens fines including for claims on non-existent violations. For a specific example, while the ordinance says a tree within 5' of the sidewalk satisfies, she ignores that and punts the decision to "the CDD" but unhelpfully shares no contact information to resolve the issue she created. Her emails also disappear, creating a new thread, each time you email. She's impossible to reach by phone. Foundation ally the company claims "35 years of experience" with a website thrown up in 2019. (Right.) HOAs reading these reviews: Be warned! This company is a menace and your community members will not be happy with them.