Granted sometimes they may call you back for your appointment an hour late or you may have an…read moreappointment scheduled and walk out after the appointment two hours later... which is a drag... However! The doctors, PA's, nurses and staff are worth it!!! Dr. Gaines called me on his day off to ask me how I was doing! Dr. Snead came into my room, after I had already seen the PA, on my first appointment to introduce himself and welcome me to the area. (My family just moved here from Augusta, GA). Almost every time (because sometimes they are extremely busy) I call up to the Anniston or Oxford office I get a friendly voice who answers and my question answered or a call back within a timely manner with said question answered. You need to understand CARES clinics are busy for a reason... I will wait because I do not want to go anywhere else. I have the best doctors and PA's here!!

Just got home after waiting an hour and a half behind Cares office. I have chronic bronchitis and…read moreasthma and woke up last night with a temp of 102. I was the second person through the door of Anniston Cares at 7:30. I was expecting a Covid test in the back even though I had a negative home test last night. After 30 minutes they swabbed me and said they would call. After 45 minutes I tried to call them. No answer. I walked around to the front and asked if they had forgotten me. She said I couldn't be in the building unless they had negative test results. Back to the car. I asked a passing swabber what was going on that I had waited an hour and a half. She replied that they should have told me to go home and someone would call me. Still waiting. Why is it that I can go anywhere I want without a mask except their office? Why does it take over an hour to get Covid test result---- make that almost 2 and a half now. Why won't they accept my home test result from 8 hours earlier? I have been going to Cares for over 30 years, but I will be looking for a new doctor.

Dr. Bateman removed my thyroid and apparently during surgery damaged or removed my parathyroid. I…read morewas supposed to be in the hospital over night and was there 6 days!! He then let me go home and I had to go to ambulatory care at the hospital Mon, Tue, Wed, Thurs, Fri and then to the ER on Sat and Sun for IV calcium and potassium...this went on for 6 WEEKS!!! He never once saw me again and sent his nurse practitioner in to take my stitches out. He turned it over to his wife (she's a doctor too) to set my iv doses. Well after 57 IV sticks (and me begging for a central line that he declined when called) and 6 weeks of the same mess, I went to Birmingham. Dr, Bateman promised my parathyroid was still there and would pick back up in within a few weeks...is what he said. I went to the head of endocrinology at UAB and he said there was no presence of a parathyroid!! They did scans and extensive bloodwork. So every time I get a fever or bad stomach bug I end up in the hospital and I have had many complications because it causes low calcium (hypocalcaemia). I never had blood pressure issues until this and because of the parathyroid issue it causes me to have high blood pressure, well now my kidneys are failing due to all of this. I was told I couldn't sue beacuse it was a risk associated with the thyroidectomy, even though he never pointed that out to me. Not only have I had many years now of being in and out of the hospital for this issue, I have had seziures due to low calcium, concussions from the fall due to seizure, teeth falling out, now in renal failure...thanks to Dr. Bateman. I WOULD NOT SEND EVEN SOMEONE I DISLIKE TO THIS MAN!!!

Met With Dr. Bateman To Discuss A Parotid Gland Tumor. He Fully Discussed The Cause, The…read moreRecommended Procedure And Post Surgery Expectations. The Surgery Went Well And After Surgery, Dr. Bateman Was Very Attentive To My Healing. He Is A Very Kind Person That Makes You Feel Totally At Ease Because He Fully Explains Why & How Procedures Are To Be Performed Healing Expectations. I Would Highly Recommend Dr. Bateman.

So, the doctors and ER staff are great. But when someone is admitted and gets a room, the desk…read morenurses place patient PINs (and it is just "PIN" and NOT "PIN Number") above family members who are struggling to get to the hospital. I just called about my elderly mama who was admitted yesterday and the desk nurse (unit secretary maybe? Someone who couldn't even pass the CNA exam?) gave me such a hard time and had such wax in her ears she could not be bothered to find her common humanity and check my phone number or have a doctor call my number (registered with them--and they did this last night she was admitted) to give me an update on my mama. She was an arrogant woman who, upon hearing my frustration, actually snickered as she said "You do not need to yell, sir." Well, I will yell. I will yell. I will shout. I will scream it from the hilltops that RMC hires some genuine sadists who relish the small power they have the most vulnerable and their families. If someone from RMC should see this, put it together and give me a call. That petty tin god working the phones has been given to great a responsibility and needs to be put in charge of emptying bedpans because that's about what her attitude is!

They have the worst ER. They make you wait for hours just to see a Nurse/Doctor and it's the ER!…read moreThey have horrible service! It has been 2 hours and I'm still waiting in lobby for a room/cubicle for a possible broken toe with 9 year old. The only thing they did was her vitals. Then we have to sit with the sick patients because there is no well area. This hospital is the WORST when it comes to patient care!!