I don't know about you, but I've been pretty disappointed in the world lately. It seems as though…read moreall of this (:: gestures at everything ::) is being run by incompetents. I grew up thinking that there were systems in place, people in charge that would ensure the world wouldn't tumble into utter chaos...and now I've grown up to find that that is categorically untrue. There are no adults in the room. I could go on with this unrelated, unprompted tangent, but all this is to say that the Hospital for Special Surgery restored my faith in humanity. My mother needed an partial knee replacement, and as her primary helper in all things, I handled the communication, brought her to her appointments, brought her in for surgery, waited, and took her home. Please believe me when I say that every step of the process was handled efficiently, and every one of the many, many people we dealt with was not just good at their job, but they were also courteous and usually downright lovely. Having spent time in several hospitals, this was not what I expected. It was what I hoped for of course, but certainly hasn't been my past experience. From the security personnel who welcomed us to the check-in desk to the intake folks to the nurses who prepped her to the surgeon who operated to the folks who run the Family Atrium where we wait for our people to get released to the nurses who took care of my mom post-op, everyone was organized and impressively on top of things. We had a very slight hiccup with her prescriptions, and the nurse in charge was mortified and immediately worked quite tirelessly to make sure it was taken care of, and later followed up with me to make sure we were all set. I'm not pretending that this will not be an annoying and repetitive process. There is waiting involved (less than you might think though). And if you have surgery, you're going to have seventeen different people ask you who you are, your birth date, what surgery you're getting and more...but better that than them replacing the wrong knee. Best of all, the surgery went smoothly and a little more than a week out, my mom is doing great. If and when I need surgery of my own, I will gladly come to HSS.

Came here for OT for my hand. Therapist pressed too hard and pinched my nerve and my condition got…read moreworse. They always rush you. Finishing the session after 20 minutes while you are scheduled for 30 minutes. Very sloppy operation by Charlie, the office manger. Please stay away!!

He is the absolute best! Extremely caring, very kind , so glad he's been my doctor for over 40…read moreyears! Can't say enough about him!

Unbelievable diagnostician and extremely thoughtful about problems. Always available to patients…read more One of the best!!

When you meet a doctor who is completely thorough and full of integrity--…read more It's an awesome experience. I have nothing but admiration for this practitioner who is clearly devoted to his work -- he is a scientist and a humanitarian -- he is old fashioned in the best ways.

Dr. Schwartzfarb is one of the best doctors I have encountered in my 81 years. I came to him two…read moreyears ago with a sudden onset of severe joint and muscle pain all over my body, a condition he accurately diagnosed (as polymyalgia rheumatica) and effectively treated with the right medication, frequent blood and urine testing, thorough physical examinations, and, perhaps above all, attentive and sympathetic listening to (and careful recording of) what I had to say during each appointment. That I am today entirely free of this condition I attribute not only to Dr. Schwartzfarb's considerable skill as a physician, but also to his qualities as a human being. He is a doctor who understands and treats his patients not as cases but as people who need help. I won't miss polymyalgia rheumatica, but I will miss the skill and kindness of Dr. Schwartzfarb.

Dr. Jessica Gordon is a rheumatologist specializing in Morphea. If you have Morphea, you'll know…read morethat it is extremely difficult to find a specialist at Dr. Gordon's caliber. I am so happy to have found her at the Hospital for Special Surgery. I had my initial appointment with her via telemedicine, but my follow-up appointment was in office. Temperature checks were taken in the lobby, and I filled out a questionnaire about how I was feeling the night before my appointment. Before getting to the elevators, I was provided a medical mask, so I stored away the mask I was originally wearing to enter the building. The main office was spotless and social distancing was enforced. Hand sanitizer was readily available in multiple areas, and the waiting room was empty except for one other patient. I was seen quickly too. Visiting a doctor or hospital during COVID times is scary, but the cleanliness of the office was apparent and I was confident that the staff took all the necessary precautions. Back to Dr. Gordon - she is knowledgeable, kind, caring, and has superb bedside manner. My appointment with her really put my mind at ease. Blood results came back quickly, and I was able to view almost immediately on the patient portal.

I was remembered and welcomed here after years long absence as if it were yesterday. Dr. MacKensie…read moreand company are "old school," when it comes to treating you with respect and kindness and up to date on modern medical practices. We are very, very fortunate to have them. Big , and gratitude to all of you. You make a Big difference to the good in my life at a difficult time and transition. Taking home what I hoped I'd get when I made the trip to NYC to see Dr. Mackensie at HSS, a wonderful place, from the security folks to the front desk to the intake staff and the medical one. Know you are appreciated every single day.

Dr MacKenzie, MD is about as good as it gets @ HSS. By chance, I have met 3 other patients of his…read moreover the years and they all agree. He is very forthright, practical, thorough and a careful listener. He seems to pick up on potential ailments before they may ever occur to you. If you're lucky enough to get an appointment fitted in to his very busy schedule, count your blessings. Also show up early to fill out forms. You won't wait long.

BEST DOCTOR.....Thanks to this doc I am doing well and he always takes the time to figure out what…read moreis going on with my chronic illness. Great staff as well.

Saw Dr. L twice now and I couldn't be happier, Very willing to listen and explain his plans and…read morediagnosis. Very thorough and caring. Great MD experience in a time when medicine is too often cold and factory like. Highly recommended! Terence Adrian