I had the unpleasant time of talking to Clara today as she answered the phone with a loud yawn! I…read morecalled to confirm my appt date and time and she was very rude and condescending. I had called previously and it was always pleasurable so her attitude took me back a bit. She was sarcasticly telling me my blue cross was an hmo and I should know I needed a referell. I explained I was not informed of that when I made my apt a month ago or when I called previously. She sharply bit back they are a specialist and I have an HMO I should know this. I have been here 2x before and never needed one. She is the definition of Poor customer service

Dr. Emery is attentive, professional and thorough. He listens to your concerns and answers your…read morequestions. I think what really sold me was the fact that he came into the examining room and SHOKE MY HAND! Who does that these days?? He's personable and doesn't DISMISS your concerns. I highly recommend him.

One of the two Dr who we saw was basically useless and just referred to the other Dr in the same…read moreoffice. There was no urgency at all despite the real possibility that she has permanent 100% hearing loss. The condition requires quick treatment which is the greatest indicator for positive outcome. Wasted weeks instead of starting on treatment immediately. Then the front desk staff was not scheduling appointments according to the strict protocol that the Dr laid out, and they made appts that we already knew would be impossible to keep due to availability of the Rx from the compounding pharmacy. They said make the appt anyway, then we had to cancel and they have not called back to reschedule. Meanwhile her condition becomes more severe. Horrible awful quality of care, completely useless. Only go here if you want your condition to worsen or you have no other option.

We tried calling this place be prepared for a half hour wait time just to get to speak to anybody…read moredo not press pounds for the text messaging system. It is not faster than calling. They will tell you they'll get back to you in 1 to 3 days with an answer and then when you actually do get the staff, there's no personal touch you can tell it's they're just like reading a script for everything. They reply with. It's actually kind of sad. There's a doctor at this location Dr. Duff, who is a cut above the rest amazing it's just to get to him. It's like storming Guantánamo Bay. Best of luck to others that have to go here.

Dr. Newberry is an excellent doctor. I came to him in December of 2022, having had pulsatile…read moretinnitus in my left ear for six months. Before meeting with Dr. Newberry, I had seen several other providers (an NP, an MD, and a PA) through other organizations and they all either dismissed the seriousness of my symptoms as anxiety and allergies, or misdiagnosed me with an ear infection or Eustachian Tube Dysfunction. Dr. Newberry's approach was completely different. He was the first doctor who actually took me seriously. He was immediately concerned because it turns out persistent one-sided pulsatile tinnitus can be a symptom of a very serious and potentially dangerous condition called a dural AV fistula; however, while he mentioned the possibility of a dAVF (among other conditions), he also didn't jump to conclusions. He was very thorough. Over the course of a few months, we did some blood work, scans, and tests to figure out what might be causing it. When one of those scans finally came back abnormal, Dr. Newberry provided an immediate referral for me to see a neuroradiologist who eventually diagnosed me with a dural AV fistula. Dural AV fistulas are rare and complex, and I say this to point out that Dr. Newberry didn't let this deter him; he didn't discount a dAVF as a possible diagnosis, despite the fact it was unlikely because I didn't have any headaches at the time (a hallmark symptom of dural AV fistulas). I'm so grateful to him because other providers obviously dismissed the possibility that I had such a rare condition, probably because it was simply unlikely. Had I not seen Dr. Newberry, it's very possible this condition might have gone undiagnosed and led to a stroke or brain hemorrhage in a decade or so; alternately, it could have eventually led to a misdiagnosis of dementia or other neurological conditions due to the impact it can have on cognitive functioning. In general, Dr. Newberry is very easy to talk to and has a great bedside manner. He's a good listener, and I would describe him as highly competent and on the cutting edge of ENT medicine. As someone who has been repeatedly let down by medical providers over the years, I find myself trusting his opinion. He can see the big picture as well as the details, and never loses sight of the fact that his patient is a human being. My experience with Rhode Island ENT as an organization has also been great. I have found it very easy to schedule appointments with them. The receptionists and medical assistants are pleasant and competent. They send appointment reminder text messages which is helpful. I have never had any issue with them forgetting to order a prescription or send in a referral, or any hiccups with insurance. Though I do remember experiencing some initial frustration trying to schedule an appointment as a new patient due to the call routing, since I've become a patient, I've found it very easy to work with them.

This review is strictly for the Mendon Road Cumberland office…read more Three times my son had appointments there. Three times the rude, incompetent person at the desk denied that we even had the appointments. When I showed her the appointment card, she denied that it was real. Twice so far this year, the exact same thing happened to my 92 year old father. The first time it happened he asked the woman to give him a SIGNED appointment card. She signed the card "Lynn." Today he went to his appointment. She told him he didn't have an appointment at this time and that they have never had an employee named "Lynn." This has happened to Every Single Person I know who has dealt with this office. It is not an isolated incident. Read the other reviews here about the rude unresponsive staff. Dr DellaTorre is ok but the staff here deserves to be fired. Incompetent, dishonest, gaslighting, and rude. An if this behavior isn't intentional it only proves that they are also idiots. AVOID AVOID AVOID. Do not give a cent to these insufferable crooks. I welcome any response from this office. Be aware that I will be calling Every Day to verify the appointment that I wish my father hadn't made. And recording the calls for quality control purposes

I am writing with regard to Dr. Patrick Sullivan. While he was highly endorsed by Robert Leonard…read moreas well as being double board certified and his commendable written reviews, it was the first consultation where I ultimately made my decision. I was extremely impressed by his incredible knowledge and attentiveness to my personal needs. On December 7, 2017 I had breast augmentation with a lift. I have never had surgery and Dr. Sullivan eased all of my anxiety. He took time right before anesthesia to comfort me once again to go over the procedure. His compassion, sensitivity and overall demeanor exemplified the qualities of the ultimate doctor. The same level of respect and caring was also consistent with his professional staff that make me feel so welcomed at every office visit. The day after the surgery Dr. Sullivan called me personally to check in and see how I was doing. While this may be a common practice for him, I felt validated by his sincerity. I even received flowers from him which helped brighten my spirits. I encountered some difficulty where by my body was rejecting the dissolvable stiches but Kim from his office was amazing with taking such good care of me. I would strongly recommend Dr. Sullivan for anyone contemplating any type of plastic surgery. He and his staff are first quality and provide the best experience possible.

Dr. Sullivan and staff are kind and, compassionate. He is a a true artist. Am extremely happy…read morewith my results. He is the BEST.

Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

Very cleat with his treatment plan. Ask patient for his input excellent doctor…read more. ....

Dr. Andreozzi is a great ENT. My son suffered from hearing loss due to chronic ear infections and…read more(allergies) fluid in ears. He suggested surgery to remove adenoids and put tubes in. Up until now his pediatrician had no solution. I'm hopeful that this surgery will improve his hearing and breathing. Dr. Andreozzi is knowledgeable and kind. He is very personable as well. They do not do food allergy testing in this office so we see another allergist in another office.

Staff here are terrible . Had to call several time and never got an appointment with RI imaging…read morebecause his staff couldn't fax the proper paperwork. After many tries I decided to find another doctor.

I went to Dr. Duff for an ear problem I have tinnitus possibly from an ear infection, never got an…read moreanswer or a reason why it started. He prescribed antihistamines didn't work put a tube in my ear didn't work. I told him on an office visit the I had been rear ended in my car and that it made my ear worse, my problem is that he never recorded any of this in my chart. Try calling the office they will never call you back stay away. There are better Dr's out there I'm sure.

Dr. Steven has helped me throughout the years with my tiny-ears-but-big-problems and I've always…read morebeen so happy every visit. From having major sinus infections, to wax build up in the ear and more. You can't go wrong with Dr. Steve!

I've needed hearing aids for pretty much my entire life, but resisted them until 6 years ago when…read moremy former employer told me to go get a hearing test and an estimate on hearing aids. I resisted some more since I'm self sufficient, but in all honesty, I was tired of not being able to follow a conversation, missing a word and having no clue what was going on and living in a partially silent world.. so I made the appointment and went. The entire staff was excellent, from the entire office staff, to Dr Freedman who I saw first to make sure my ears were healthy and that hearing aids would help me, then after that I met with the audiologist, Joseph Weisberger who was awesome.. I have really bad anxiety and he was very nice and patient, gave me the hearing test and the bad news that yes.. I definitely needed hearing aids, but the choices now are so much better than they were when I was 10 and got them for the first time and refused to wear them so my parents returned them.. this time I made the attempt to get used to them, and was finally able to hear in formerly silent world. I had several visits to adjust hearing aids, but it only took me a few days to get used to them.. 2 weeks ago I had to go back after dropping one. I figured it would either be an easy fix or I'd need new ones.. thankfully for me, it was an easy fix. After getting the repair done, Joseph again took the time to make sure I was happy with the level of hearing and I actually left there feeling like I'd gotten new hearing aids and can even hear the rain on the roof right now.. I would recommend this office and the Middletown office to anyone.. beyond excellent service and staff!

Strong practice Convenient bloodwork…read moreTechnologically savvy It's high time for an update, and I have both more and better things to say about Wayland Medical ~12 years in. Getting appointments with the practice has been notably smooth throughout my time with them; the staff is willing to work with you based on your needs and clinician availability. I've also enjoyed seeing a few of the other practice members (eg Benitez, Berg, Rodriguez), each of whom is thorough, knowledgeable, and helpful. The use of the Healow medical app as a portal, and their fully integrated connectivity to electronic medical record systems, has given me peace of mind that all my instances of care are suitably connected in one place. It's also convenient to be able to head downstairs for a quick and easy blood draw when required - and again, clear results are available in the app shortly thereafter. I've also noticed the patient set is younger than it used to be - not just geriatrics anymore. As important as anything above, Dr Ruggieri is friendly and engaged during visits, as the rest of the staff I've dealt with are also. I definitely have a "medical home" at Wayland Medical.

Dr. Very nice and probably very good. Office staff rude and alliwed to get away with being rude to…read morepatients.