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    Robert Marten & Sons Masonry/Concrete

    1.0 (1 review)

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    Kirkpatrick's

    Kirkpatrick's

    (4 reviews)

    Did an amazing job on my stamped concrete patio at a very fair price. Crew was friendly and…read moreprofessional.

    Hired April 2025 -- unresolved as of January 2026. The project involved residential interior and…read moreexterior work and was time-sensitive due to environmental and animal-safety considerations. I was satisfied with the quality of the work, but the project was not completed. The larger issues were timeliness, follow-through, communication, and billing transparency. Communication became increasingly unresponsive, and eventually the contractor stopped communicating with me directly, routing communication through his wife instead, which led to confusion about prior agreements. By late October 2025, the project remained unfinished. I was later told the business was prioritizing other types of jobs, something that had never been communicated upfront. I ultimately terminated the project in November 2025. A final walkthrough was never conducted before billing. I raised questions about specific invoice items multiple times over several months but did not receive explanations. Concerns that were raised were not addressed, and responsibility for unresolved issues was not acknowledged. In several instances, issues I raised were attributed to my expectations rather than addressed as deviations from the agreed scope or as workmanship concerns. Payment discussions were directed to a third party rather than handled directly with me, which I was not comfortable with, and I was unexpectedly told there was an unpaid balance after being informed a reduced payment would settle the account. I was also later told--after the fact--that the job was being worked on only in the contractor's "free time," which was never disclosed and would have affected my decision to hire them. Taken together, the lack of response to my questions and the use of third-party communication instead of direct contact ultimately damaged the process and made the experience feel dismissive and disrespectful. Additionally, a late-fee policy was introduced retroactively nearly three months after invoicing and had not been disclosed in advance or listed on the invoice. I paid the balance aside from the disputed portion in an effort to move toward closure. Based on my experience, I would not hire this business again. If you choose to work with them, I recommend confirming that scope, timelines, communication expectations, and billing terms are clearly documented in writing from the outset.

    Foundation Systems of Michigan - Almost two feet of water in the basement after paying 7k to get it done.

    Foundation Systems of Michigan

    (138 reviews)

    Jason R and Chad D did a great job fixing my sinking walkway. They were punctual, professional and…read moreexplained the process in ways that I could understand.

    I hired Foundation Systems of Michigan to encapsulate my crawlspace. The crew they sent did the…read morejob in 5 hours, way to fast. I went down there to inspect and saw a horrible job. There were a couple rips in the material, the taping on the seams between sheets zigzagged; and this is on the factory cut edge that's perfectly straight. They used the spray foam to adhere the tarp to the cinderblocks. Some spots have huge spray foam globs that sank and pushed the material out creating air gaps. The only way that can happen is there is a critical shortage of fasteners holding the material up, I've seen less than 10 on the whole job so far. There are spots where the spray foam looks like melted cheese, its disgusting. The entire area has a layer of dirt and hundreds of spray foam turds along the walls. The two 'doors' they put on for $1000 were 2x4 and pvc board with 2 screws, absolutely unacceptable. When I called to talk to the crew they said they had swept out the area, I laughed and hung up on those liars. There is numerous work material trash left under there including a 2 tank spray foam setup. They also spray foamed 2 interior walls that were not part of the work plan and didn't need it. I had the supervisor come out to take a look and he pointed out more things wrong and said this needed to get made right. Guess someone forgot to write something down because when the next crew came to make repairs, they didn't have the materials they needed cause it wasn't written on the work service order thing. It's a month later and I still haven't received any before or after photos from them of their work but boy am I glad I went down there and took my own. I know it can be grueling work, but for something that is supposed to bring peace of mind about your home, this has been a nightmare. If you need go with anyone else

    Robert Marten & Sons Masonry/Concrete - masonry_concrete - Updated July 2026

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