I was unsure of why I was invited to come into the office upon getting insurance for home and auto via a phone call a few weeks prior. but as soon as I walked in I realized why Robert and his team wanted to meet with me face to face. Obviously they care a lot about their customers. I learned more about insurance in that brief meeting then I'd ever known previously. Really great warm kind caring individuals working to help people like me who might need a change in insurance or not quite understand some of the lingo. How nice to have someone that you feel you could ask any question of that will help build understanding without getting the feeling like you're from another planet. I feel like I was talked UP to vs the typical fast talking kind of sales pitch one might have previously associated with this type of business. I'm in love with these people. I feel really confident having them take care of me. And I don't usually feel good about such things. So this was a really great experience for me. read more

I received a return call from a very polite and helpful man, Spencer, with Robert McDougall, State Farm Ins Co.. Spencer went over the information needed to insure both of our vehicles and our home/garage. The phone calls, texts and emails were very thorough and actually easy to understand. After gathering the information Spencer needed, the rest went smoothly. We were both very surprised at just how much he saved us on our insurance payments, literally, hundreds of dollars a month, LESS than our current insurance company was charging.. I highly recommend Robert McDougall State Farm Ins Co, as your newest, and the best insurance agency. I highly recommend asking for, and working with Spencer. I just can't get over how smooth this change of Ins companies went. Mr.McDougall, I hope you highly value Spencer, he is, as kids say ... da bomb! Thank you, Dan and Cynthia Noble read more

I have worked with and known Robert for years, I am so thankful to have him as my insurance agent. When I went to Robert to review our policies that were at a competitor, he walked us through each coverage, option and made recommendations to make sure we are well protected, but not over protected. It just blew my mind how we were able to get better coverage, lower deductibles and he saved us over $1,000 a year! In this world, price matters, but service and quality matters more! Every time we have a change, claim or question, Robert's office is 100% on top of everything and I feel like they will jump through hoops to make sure we are taken care of. Robert has so much experience in Banking and Insurance, it sure comes in handy when we needed to talk about life insurance and retirement planning, I feel so fortunate to have him as my insurance agent! read more

What better way than to partner with your hometown State Farm Agent, Robert McDougall, for your Homeowners Insurance, Car Insurance, Annuities, Life Insurance, Money Market Accounts, Mutual Funds, Credit Cards, Loans, CD's, Retirement Accounts, Savings Accounts, College Accounts, and Trusts. Robert McDougall is a wealth of intellectual capital and will faithfully serve and support your insurance and financial needs. Robert is the only one I would trust and refer to any of my friends and family. Thank you, Robert, for always being readily available, steadfast, and an advocate for what is best for me and my family. May the Lord richly bless your unwavering servant's heart. Blessings, Morgan Family read more

I met Robert in 2017 as he was making plans to relocate his family back to West Michigan and open a State Farm branch. The first thing I noticed about Robert was that he is committed to excellence in all aspects of his life. Along with that, he thrives on helping people in any way he can, even if there is nothing in it for him. His staff is great and his service second to none. I'm lucky to have Robert as my agent and honored to call him a friend. He truly fits the State Farm motto of "Like A Good Neighbor, State Farm Is There". Robert is always there when needed! read more

Robert McDougall's office is superior to its competition's. I had the opportunity to observe Michael Jones' professional skills as well as interpersonal style. He is consistently pleasant, and takes on all requests with enthusiasm and dedication. He takes his time to explain the polices to the customers as well as to ensure the customer is covered properly. He always puts the customer first, which is admirable. His careful attention to detail, ability to communicate clearly, experience, disposition, and knowledge of insurance are outstanding. read more

Anthony is an excellent insurance agent. It seemed he wasn't trying to sell me insurance so much as assist me in making the best choices for my circumsatnces and at the most affordable rates. Anthony was especially patient wih me and very clear in his explanations. He also saved us about $500 a year on insurance without reducing our coverage. I highly recommend Anthony at State Farm for your insurance needs. read more

Robert met with my husband and I to review all of our options. He asked great questions to understand our needs and made great recommendations so that we could protect our family. He went above and beyond to make sure all of our needs were met. Finding someone that genuinely cares about me and my family is rare, but was so refreshing. I highly recommend him and am doing all of my business with him. read more

There is no better agent in Grand Rapids than Robert McDougall! He is very knowledgeable and goes above and beyond for his clients. If I have a question or need a copy of my policy, he is easy to get ahold of and quickly gets me the information I need. His staff is friendly and his office is welcoming and well located. If you need an insurance agent, look no further than Robert McDougall! read more

Robert and his team are incredible. They truly want to help their customers and do what is best for them. I am so thankful for the advice and help Robert gave me in getting my State Farm policy, and for helping me straighten out an issue with a policy that I have had for years, even though it is with a different company! Now that's great service. read more

Robert McDougall's office is simply the best!! Their agents go above and beyond to help you out!! I have worked with Anna, JoAnn, and most recently Nicole. Nicole drove almost an hour to meet me on a Saturday at their East Beltline office. I will never use any other insurance company besides Robert McDougall's. They treat you like family!! read more

I was a long-time member of AAA, but I never felt the feeling of family like I do now that I switched to State Farm. Robert and his team has been intimately involved in setting up my family's home, life, and auto insurance ensuring that we receive the best service to provide for my family. I wouldn't go anywhere else. read more

Jaylen was very helpful and professional when helping me set up my auto insurance. He explained the coverage clearly, answered my questions, and made the process easy. I appreciate the excellent customer service and would recommend him to others looking for insurance. read more

We are new to the area. I was very nervous about the different rules about insurance being in a new state. Robert was very helpful in making the transition effortless and understandable. I highly recommend using him for your Michigan insurance needs! read more

I have been so impressed with Robert and his team, he walked me through the coverages that I needed and even saved me money! I didn't even know Robert has so much experience with financial planning! I wouldn't want anybody else insuring my family! read more

I have used this agency for over eight years. I have high level of trust for everyone that works in this agency as they care most about taking care of the clients versus a sale. I would highly recommend all friends and family to use this agency. read more

Sydney is a great person she is woundful person to talk to and help me with what I needed and was very nice and kind and amazing person I recommend people calling ang asking for her and she is amazing at her job and problem solving read more

It is so wonderful to do business with someone that truly cares about you and your family. Robert does a great job assessing your family needs and providing quality insurance. You won't regret calling him. Their staff is top-notch!! read more

Anthony was Really Awesome! he made me feel like i was apart of the family his family if i could give 10 stars i very much would litterally saved my life. Thank you so much Anthony and the State Farm family! read more