We were stranded on the interstate and the woman hung up on me. I understand that they take appointments only but I asked if they could make an exception since we were stranded within a mile of them. She was so rude and hung up. I was in tears. It was like I did something wrong for calling and asking a question. Our tow driver recommended them. We ended up getting towed to Atlanta Global Mini dealership and they were wonderful. It was a fixable problem and we were on our way. Like I said I fully understand it they are appointments only but could you show some empathy and explain it nicely to the next desperate motorist? read more

Thank you Roberts Automotive for your honesty! That is hard to find in the automotive industry. Thank you again!

These guys are awesome. I have had 9 vehicles over the past 2 decades serviced by Roberts and we have always been treated fairly with price and scheduling. Trustworthy folks with knowledge is hard to find ! read more

Roberts does good work but will cheat you if you don't be careful. I carried my Porsche to be repair and was quoted $600 but later was told that it was $1700, I refused to pay and picked my car up and got on tge interstate and there was no antifreeze in it. Before. When they repaired it. A few days later I was out of oil , but I was thinking it was my fault but. O I believed they did tgat to. Good work just check your gauges before you leave read more

Great service. Owner made a point to call and explain findings and estimate prior commencing work. Owner also made a point come out and introduce himself when I picked up the car, nice touch that you don't see much these days. read more

Mr. Roberts convinced me that my 93 Volvo with 120k on it needed a new engine after it would not crank one evening after leaving a restaurant. He claimed the fuel regulator had failed thus flooding the engine's cylinders and thus ruining the engine. He claimed the engine was seized (although it still cranked) and that the push-rods were bent. I paid him to replace the motor at a tune of $3k cash for a used engine and all was well again. A couple years later I returned the car to him to diagnose a problem the car had idling. It would "surge" from low rpm to high rpm and was quite dangerous to drive as such. He kept the car for over two weeks, and then told me I needed a transmission. I gave the go ahead. I picked up the car, turned the key, and couldn't even leave the parking lot cause the car HAD NOT been fixed. He (literally) was running across the tracks to cash the check I had just written him. He refused to refund my money for his "time" and $2k later and a new transmission the car was still not fixed. I took the car to another mechanic, also a Volvo specialist, who had the car no more than 15 MINUTES before finding a loose vacuum hose under the intake manifold, which was causing the problem. This loose vacuum hose, was rotted and duct tapped together as Mr. Roberts apparently cuts corners and recycles old broken hoses. Years later I find out talking to somEone that my car does not even HAVE push rods (as it was an overhead cam engine). Mr. Roberts is an incompetent, THIEF and how he has earned himself and ASE certification is beyond me. AVOID ROBERTS AUTOMOTIVE UNLESS YOU JUST NEED TO REPLACE EVERYTHING UNDER THE HOOD TO FEEL BETTER AND HAVE DEEP POCKETS! I WOULD NOT GIVE HIM ONE STAR. read more