Had an issue with a leaking water connection for the washing machine, on the Sunday where we had 3 bouts of snow happening. Part of the issue was that when my townhouse was built they ended up putting the water connection into a much smaller box than what's commonly used, along with no shut off levers or knobs. After getting the initial issue resolved, I made the decision to have the box replaced with levers for both easy access and identification. Very, very happy with the work done and would not hesitate to refer or contact them again! read more

would not recommend at all. charged us $453 to snake a kitchen sink. and clean one of the inlet holes in our toilet. 20 mins later.... Done. Never again. read more

I had Ryan and Corey out to fix drain pipes on my shower. Both of them were absolutely wonderful. They cleaned up during and after working on my pipes. We verified that there was no more leaking. The only reason for not having 5 stars is what it cost. They cut my existing copper\cast iron pipe and fitted in a new trap with a coupler. They spent about a total of an hour at the house writing up 2 estimates, prepping and cleaning up. About 20 mins to do the work. The price was $465. I found that to be a bit high. I have used Robinsons in the past and have ALWAYS been satisfied by the employees and the work. From what I can remember the prices were more in line with the work. read more

Matt just installed a new gas water heater in our home. Robinson Plumbing provides the old-fashioned type of service that is hard to find today. You can tell he really cares about customer satisfaction. Truley a professional level of service, Matt took the time to show us how the new water heater operated as it was different from our older model. I will definitely call Robinson for our next pluming needs and will recommend his services to anyone looking. read more

Called Robinson's because of a leak discovered in basement. Donna in office was very professional and helpful in getting us scheduled with a tech as soon as possible. Dylan & Adam came to the house exactly on time and had even left a text messages to let us know when they were on their way and when they arrived at the house. They were polite, professional, considerate. They slipped on different shoes to protect our floors. They quickly identified the problem and made recommendations for repair and gave us a reasonable quote to fix it. They left to get parts, replaced piping and added new shut off valve so we could turn water off to refrigerator until an appliance repairman could get here. They even emailed us photos of the work done so we could have it for our records. Would definitely use them again. Highly recommend! read more

I used Robinson for what seemed like minor repairs of leaky faucets - but the faucets style made it impossible to remove and do a simple repair without damaging the original fixture. I was told by someone else I would have to completely replace the fixture and all fittings. But Matt's team came out and figured out how to safely remove the "frozen" in place fixture and made the repair in minimal time and minimal cost. That is highly unusual for any service provider today - saving the customer money and giving personalized service. Robinson is the only plumber I would recommend. read more

I have used Robinson 3 times in recent months and had excellent service on each occasion. Twice for non-urgent problems and once for a Sunday night emergency (leaking old hot water heater). I have always gotten a prompt answer to my calls, and quick scheduling for the service. The plumber who has come out (Josh) is friendly, professional and thorough. In each case the problem was completely resolved in a manner that fully met expectations ( which obviously is why I have continued to use Robinson Plumbing). read more

We used Matt and his team at our house that we recently sold for a sewer repair. We've now used them in our new home to install a UV light and for a well tank repair today. Each time has been a great experience. Donna in the office is very helpful and accommodating with scheduling. The service is top notch and so is their work. Robinson Plumbing is now my go to for any plumbing needs I have going forward. read more

After speaking with the owner of Robinson Plumbing he was not aware that it was not an after hours repair so I was reimbursed the overcharge. Thank you Matt. read more

Sunday, Jan 10. Sewer backed up, and was disparately in NEED of someone to come out as soon as possible. Not having a bathroom is something that can't really wait. Called Robinson Plumbing, operator was easy to talk to. Said someone was available, could come out later in the day. shortly after, Michael called said he was busy, but on his way. This young man, showed up, went right to work, pulling toilet, ran snake, after about 100 foot of snake, drain cleared. Put everything back together. And on to his next call he went. He was all over the Kitsap Co. Don't know what he is paid, but hope its a lot, since he is making the company bank with his hard work ethic, and liability. This was in Suquamish today. read more

The lady answering the phones is very unprofessional. Always sounds like her whole world is falling apart around her. Very little to no help..... unless of course u call after hours when they double their rates. read more

I had an issue with a faulty faucet in my kitchen sink. Even though they weren't the company to install it, they came over when they said they would. They Diagnosed the problem and took care of my issue. They were professional, accommodating and trustworthy. These are things that I find truly priceless in a plumbing service. It's so nice to know that they aren't in the business of up selling things you don't need to make a profit. What you need is what you need and what you get with these guys. Trust it! read more

We had a problem with water backing up in our daughter's basement. Called a few plumbers but nobody returned our calls or could not come out today. Called Robinson plumbing who said they could send somebody today. Cody called us when he arrived. He was very pleasant and knowledgable. He gave some recommendations on what could be done as, of course, the water wouldn't back up while he was there, some changing of the existing plumbing. After he left we had to dump a large amount of water in the drain. Now it backed up. Cody returned a short while later and snaked the outside drain. He was efficient and courteous. He let us know the cost before he did anything. Would highly recommend. Robinson plumbing should be proud to have Cody as an employee. read more

First time using Robinson. They were here in a half hour. Josh was exceptional in his diligence to get the clog which was 25 feet out, unclogged. It took hours and didn't charge extra. Highly recommended. read more

Robinson Plumbing was referred to me by a person/friend who had work done by them at their residence in the past. We had several issues which included a leaky toilet; poor water pressure in both upstairs showers; and needing help in choosing new shower heads in addition to finding a solution to the very poor water pressure. I was very impressed by the following: the quick response in Robinson sending out someone to review and address our issues; knowledge of what the poor water pressure issues actually were; the ability to address the toilet issue immediately; and provide an estimate for the remainder of the repairs before leaving on their first visit. Also impressive was Donna who does not schedule the follow-up appointment until all parts are delivered and checked so that the Robinson repair people are showing up with everything they need. Shout out to EJ Daniel who fixed the toilet issue immediately; and EJ and Oscar who completed the more completed plumbing solution on both showers upstairs along with addressing the water pressure issue. The house was left clean and tidy after each repair; EJ, Daniel and Oscar with awesome individuals; and all communication with the office was professional and pleasant. Robinson with be my first call for all plumbing projects/issues! Thanks for a GREAT job!! read more

A few years ago, Robinson plumbing came out right after a snowstorm. Our pipe had been leaking in to our yard for quite some time & finally backed up in to our house. They dug through several feet of snow plus the ground. Plus... it was freezing! We were so grateful they were willing to help us. They were extremely professional & up front with everything. Matt kept us in the loop every step of the way. We call them every time we need a plumber now. All of the workers are polite, professional, clean & honest. Pricing is very reasonable. We highly recommend Robinson! You won't be sorry! read more

Now that I've dealt with Robinson Plumbing, they will be the only plumbers I will use. Big job/small job, it doesn't matter. They are professional, neat, reasonable and honest. I can't say more, I recommend them highly!! read more

Sewer back up is no joke. First week in my new home and panic strikes. I called these guys and within 30 minutes the tech, Dylan (also sweetest person ever) had called, assured me it would all be ok and he'd be there as soon as he could. In my experience soon as I can sometimes be hours and I couldn't believe it when he called back saying he'd be there in ten minutes. These things are usual stressful and I couldn't believe how quick and easy it was. FLAWLESS experience. Robinson, 5 star company with even better employees. Dylan, I hope you see this, you Are AMAZING! Sooooo friendly super kind and my dog who barks at everyone when they come in, absolutely loved Dylan. Just gave him a hug and loved on him. Seriously, amazing employee right there. Thank you so much for making this once stressful Sunday, relaxing. Anyone in need of a plumber, don't think twice about who to call. read more

These guys were awesome. Very polite and professional on the phone. When the young man arrived at my house, he was very polite, respectful, and knowledgeable about the job. He explained everything to me and showed me the problem before any work was done. Very pleased in all aspects of the job. read more

I will state up front that I know Matt Robinson socially. That said, he's not the only plumber I know. But Matt Robinson is the plumber I call when I need a plumber. He is very good: Extremely reliable, completely honest and reasonably priced. So, I am not a shill for Robinson Plumbing, I am a genuinely satisfied customer. My water heater died, so I called Robinson Plumbing to arrange for installation of a new water heater. Because of my work schedule, I asked if the work could be done on a weekday evening, and they were able to accommodate my request without charging extra. They installed a new 75 gallon water heater to replace my broken 40 gallon water heater. They re-did the venting from the water heater to the chimney, and they took away the old water heater. They arrived on time, did the work I was expecting to have done, cleaned up after themselves and were incredibly polite. I don't recommend Robinson Plumbing because I know Matt Robinson. I recommend Robinson Plumbing because I know that they are a great operation. read more

We have had Robinson Plumbing to our house three times in the past three weeks. Two of those visits have been emergency calls. They have come quickly, been incredibly nice and excellent workers. They explain everything they are doing to us and even again to our six year old. Our last visit was a scheduled visit for a dripping shower. When they were cleaning up, they noticed that the water was not coming out of the sink in that bathroom correctly, so they fixed that too for no extra charge. These are the only plumbers I will call in the future. They are far superior to any other service people we have ever called. I wish we would have found them earlier. read more

I would HIGHLY recommend this business for their excellent service and attention to detail. We have been customers for a short time and our Hot water heater broke and they were there to replace it and and get everything back to perfect working order within a few hours. !!!! No messes they took the hot water heater with them and I had no clean up after they left!!! They will be my plumbers from now on!!!!! Thank you to Matt Robinson the owner and his very efficient and professional staff !!!! read more

We contacted Robinson Plumbing about a leak we had as water was dripping from the bathroom into the kitchen. They sent out Cody who inspected the plumbing for about 5 minutes, never bothering to even turn the water on, and told us he knew exactly what the problem was. He quoted us $895 and stated that the repairs would fix all leaking. He also stated he would caulk the tub surround for us as well. They arrived to start the repairs and failed to deliver on every promise that their website makes. The repair took longer than promised. The spotless cleanup they advertise was anything but spotless. There were chunks of dry wall on top of and behind the stove from the ceiling that they cut away while repairing the plumbing. The floors were left incredibly dirty because they wore their booties outside, thus turning them into sneakers and no longer protective booties, thus dragging dirt everywhere. Despite the sloppy cleanup job, we hoped that the leak had been adequately repaired. Unfortunately, the leak still leaked. Despite waiting the required time for the caulk to dry the leak began again as soon as we turned on the shower. I immediately called the emergency line. Despite speaking with the operator several times, it took over an hour for Matt Robinson to call me back. I told Matt that the leak had not been repaired and asked that he send someone out to fix it as soon as possible. Matt and his new employee Mike arrived to fix the leak the next day. After examining the plumbing for a few minutes, Matt determined that we needed to replace the cold water valve stem. He also noticed that there was water leaking from the ceiling vent because his employee Dylan had damaged the vent when he was doing the repairs the preceding day. Matt told us that he would have Dylan come back to the house and fix the vent he had damaged. This is the same vent that Dylan stated didn't need to be repaired during his initial visit. Matt also insisted that we replace the faucets, even though the faucets weren't leaking, stating the hot water valve stem was old and needed to be replaced. I was hesitant, but Matt stated that we needed to replace the faucets, which were not leaking, because according to him they may leak in the future. He quoted a price of $595 to replace the faucets. The $895 we were quoted to fix all leaks was now up to $1490 and the leak is still not fixed. This is not acceptable to us to incur any other charges for the same leak he quoted us to fix at $895. It should have been only $895 for the leak to be fixed, after all that's what they said when they quoted me initially, not to mention the leak is not fixed. When he was supposed to come out to warranty the work, because he claims his work is warranted for one year, and because the pipe was still leaking where it was initially leaking, he tried to sell me something new each time he came out, first the faucets and then the tub surround, stating each time that the leak would not stop unless additional repairs were made. He basically wanted to remodel our entire bathroom every time he came out for the warranty to fix the initial leak that we called him out for in the first place. Days later, we noticed that there was still leaking when we turned on the shower. We immediately contacted Matt who was not only unapologetic, but he made a sarcastic comment that we were the ones causing the issue by being hard on the faucets, which is definitely not the case. Matt offered to have Dylan come out to fix the leak. Since Dylan is the one who did not complete the repair job correctly in the first place, we told Matt that we were not comfortable having Dylan come out and asked that he send a more experienced plumber. Matt stated that Dylan was the only one available on the weekend and we would have to wait until Monday for the leak to be repaired. We called him out because the pipe was still leaking and he warrantees the work, because now water was leaking around the faucets he had just replaced and our old faucets did not leak. Days later, Mike arrived to fix the leak. We showed Mike that the faucets needed to be recaulked as there was a visible space around the faucet. Mike recaulked around both faucets and then left. Mike reiterated that we should replace the tub surround, even though their initial estimate said nothing about the tub surround being the cause of the leak or needing to be replaced. Mike returned unexpectedly and asked me to sign a work order stating that he had recaulked the faucets but if the leak reoccurred, they would not come out to repair it. I refused to sign and told Mike that they guaranteed their work for a year and that refusing to do so was a violation of that guarantee. Mike stated not to bother calling them if the leak reoccurs because Robinson Plumbing would not come out to repair it or stand behind their warranty. Robinson Plumbing charged us $895 for pipes that did not need to be replaced and failed repeatedly to fix the leak. read more

We have used Robinson for years, but on their last visit their employee made statements to my son which resulted in a dissatisfied long term customer. I initially wrote a negative Yelp review. However, I recently had a conversation with Matt Robinson who was apologetic and was willing to try to rectify the problem. That professionalism is what I have always appreciated about Robinson Plumbing. So I am not hesitating to recommend this business. read more

These guys are on point! They work hard and get the job done. I would never have to call anyone else. I got same day service for a water heater and it was reasonably priced. read more

Complete price gouging. Exactly the reason why customers don't trust tradesmen. I had a simple valve issue and once the plumber saw some water where it shouldn't have been, realized the seminurgency and took complete advantage. Spent most of the time saying i needed a new water softener which had nothing to do with the issue. Actually went down on the quoted price without asking bc I think he actually felt bad with the ludicrous quote. Last time I go with "corporate tradesmen'l read more

This is a follow-up to a negative review I have since retracted: I had been dealing with a water back-up in my basement drain since I bought my house 12 years ago. The problem subsided for many years until recently, and Robinson Plumbing has dealt with the issue. After a rocky start, the owner has personally resolved the issues and guided me along as I continued to have some minor issues with the problem. Instead of an intrusive and possibly costly plumber visit, his recommendation saved me both time and money. His personal attention to my situation has restored my faith in this company - and I look forward to using Robinson Plumbing again in the future- just hopefully for something less stressful! read more

Speedy & reasonably priced. These guys came out on Christmas day to fix a clogged garbage disposal and pretty much saved the day. Their website says 25/7, 365, and they really mean it! read more

I called to get estimates on a few repair jobs that I need done in my upstairs bathroom. I described the repair that needs to be done and requested even a ballpark figure but I was told that they would need to go to my house before they could give me an estimate. But if I decide not to let to do the work, they would charge me $125 for coming over. That is not what I consider friendly and professional as they claim they are in their website. Was I asking too much when I requested a ballpark estimate for the repairs just so I'd have an idea of how much I'd have to spend for the repairs? :-\ read more

Friendly, reliable, dependable, fast service! these guys are pretty awesome at what they do!

I have used Robinson for personal and business plumbing issues. They just replaced my hot water heater at my home and several months ago replaced the toilet at my place of business. They are extremely professional, fairly priced, and very accommodating! Every time I have called with an emergency issue, they have responded the same day. I would recommend them for all your plumbing needs! read more

We are repeat customers of Robinson Plumbing and wouldn't think of calling anyone else! We called this morning and someone was at our home within an hour. He was professional, friendly and informative and completed the work efficiently with ample explanation of our plumbing situation. It's an awesome feeling to find such a trustworthy company! read more

Cory came to the house today to fix leaky pipes and our water heater. Very pleased with service and cost was very fair. Will use them again.

I just received the installation of a tankless water heater. Cannot speak for the water heater just yet. This review is about the contractor Robinson Plumbing. Water heater failed Saturday. Called Sunday and a human being answered the phone. Matt Robinson called back within 30 minutes. Discussed and explained all options available. I went and did my research on the Internet. Called a few other services. Did not hear from anyone until Monday morning. My 1st phone call Monday morning however was from Matt that he was sending over his plumber Mike Burnabe to review the situation because I have made the decision to purchase a tankless water heater instead of the old-style. Mike was extremely professional and courteous. He was also considerate enough to wear covers for his boots at all times. They installed the new tankless heater same day Monday. Mike performed the install with Cody and was completed by 4:30 PM. This is what all service professionals should be. This is the same service I give them my business that I seldom receive in return from others. If the water heater is anything like the service I received from the contractor I will be a very happy person. Will update in a few months after living with the new water heater. You cannot go wrong with this contractor they are truly a professional operation all the way through. read more

Great service - quick and reliable. Needed help on the weekend - they were willing to come out on a Sat. night, but agreed to come on Sunday instead. Came promptly at 8:00 AM and were done with the work in less than an hour. They certainly will receive our repeat business. read more

Robinson plumbing fixed a few burst pipes in and under our downstairs bathroom. Gage was a true professional, super nice, and did a great job. They even came out a second time free of charge to handle a question we had. Top quality work with a reasonable price!! My wife and I will only use Robinson plumbing from now on and highly recommend them!! read more

I would like to thank Robinson Plumbing from the bottom of my heart for being so honest. We recently purchased a home in Bethlehem Twsp and discovered that our sewer line was backing up. We had Roto-Rooter to our home on 3 separated occasions and they charged us each time for the work they had done. The problem was still not fixed. Their last resort to us was to have excavation done-they drew up a contract within the same day and sent it over for a signature. They were charging me over $4200-plus I would of had to pay for a permit. Cody came to my home and spent maybe 2 hours and fixed the issue. He is a very professional and hard working young man! He did not stop working until he was able to resolve this problem. Cody saved my husband and I over $4k!! Thank you for being so honest with us and saving us the headaches that we were about to endure. We have been stressed since we first heard how much this work was going to cost us. read more

These guys are the best! Very professional, courteous, and dedicated to the customer. Excellent quality of work and they were quick to follow-up with concerns we had. Need a plumber? Look no further! read more