Somebody gave me the brilliant idea to take the blankets from my king size bed to a laundromat to wash, as every time I washed them at home my washer shook uncontrollably. Since I am a night owl, I looked for the laundromat with the latest, hours and this one was it, with the last load allowed in at 10:30 PM. When I walked in the smell of mold Was stronger than the smell of laundry, typically one of my favorite smells. To add to this there was standing water throughout the middle of the aisle. The water was brown. I thought twice but push through as I wanted to get the blankets washed. As I looked at the washers I saw obvious filth that had not been addressed in a long time. There was dirt and hair on the outside and crevice of the window and on top of the washer where soap and fabric softener are added. I had made it this far so I persevered, lysol in hand. When I opened the flap to add soap and fabric softener the sight is one that I will never be able to unsee. What must have been years of different soaps, liquid and powder, softeners and God knows what else was caked so thick that I could barely pour any soap in. The washers were fast but then I moved on to the dryer... Through the holes in the drum (I think that is what it is called) I could see dirt, lint, etc. I used the dryers and they dried fast. So.... I'm still seriously debating if I need to go to another laundry mat as there is something very unsettling about "cleaning" your blankets in a FILTHY machine followed by drying them, after they are clean, in a dirty dryer. I was not able to take pics because I was not taking my phone in this facility. There is a sign on the door that says their hours changed due to vandalism. Honestly, how can you tell this place was vandalized and how can you expect people to treat a facility with respect that looks like this. Smh. Shame on you Robinsons. read more

I went to this laundry to use the self serve laundry. I filled a machine and tried to start it. The machine did not start. The attendant stated she knew that machine and another were not working yet there was no out of order sign on them. I asked for a refund and she refused to return the money. I had started other machines so I moved down to a different machine. When I returned to the new machine it was Stopped prematurely the clothes were not wet yet the attendant still insisted that the machine had ran. And once again refused to return the money. They must go out of their way to hire rude attendants. I have used this place when I have a backup of laundry to catch me up. This is the first time I felt like they were there to scam me. I ended up taking my laundry elsewhere. read more

They are the most convenient location for me to take my dry cleaning. That's the only reason I go here. The attendants are unfriendly. This place lost 2 ties of ours. They did offer a $30 credit to make up for it. When they tell you when your clothes will be done, they act like it "might" be later...well, I need a firm completion date and time. It's not the cleanest either. And wise cracking signs could be ditched too. Get some class Robinson's. read more

This is the email I sent to the owners about my horrible experience with this laundromat. I went to your Truman Blvd location on Thursday morning April 10, 2014 between 9am and 10am. I don't know who the clerk was that was on duty but she was overly rude and you ended up losing out on about 15 extra dollars. I went to do laundry and had some of the Purex crystals, I asked if I was able to use them and the clerk on duty told me I could. as I was loading the 4th washer some spilled back out, I asked my friend to go ask if I could borrow a broom as I planned on cleaning up my mess. My friend told me the clerk was with a customer which is understandable. She came out with the broom and proceeded to complain about the fact that I had used the crystals and how they should be outlawed because she is tired of people making messes with them. Then the triple loader I was using leaked a little bit of water (it did last time I was there as well) and she accused me of having a string hanging out which there wasn't it was a very little bit of water and looking at the washer you could tell that it leaks a very little bit at the start. After being accused of messing up the machine and getting yelled at for using something that she could have told me she didn't want me to use I took my other 9 loads of laundry elsewhere and dried the four washers worth at a different location as well. I work in customer service and would have been thrilled that the customer offered to clean up the mess, gosh it would have made my day that they even told me and didn't let me find it on my own. Your location is located right by my apartment, but if your clerks have no problem talking and treating customers this way I am more than willing to put off doing laundry and taking it further away from where I live. I was very irritated and upset that she had no problem treating me like this. Customers should never ever be treated like they are a burden and should never ever be accused of messing up a machine. Also they should never be talked to and treated the way I was. read more