Hands down the WORST consumer experience of my life. Chaos.
They lost my order (two suits and two shirts) last year in May 2024 and I had to follow up with them every week for until they found it in early July.
Now, I made a mistake and didn't check closely that all my items were there. A year later, I discovered a unique shirt was missing. I called, hoping they might still have it, and knowing it was a long shot.
Now, at this point, if they had just told me, "so sorry, there's nothing we can do," I wouldn't be writing this review.
In my first call (and eerily, the next 3-4 calls, as if the first had never happened), they said it would have been donated after "several phone calls to come pick it up" -- phone calls I never received. The employees promised they'd call me back each time.
That was late June. It's now August 15th.
I've called them back every week since, with no apologies but plenty of promises from them. Each time I was told a manager would call me "right back". One employee said the owner might be able to cut me a check.
I was never called. I had to call each time. Each time I had to tell my story from the beginning.
I finally spoke with the owner today. She immediately started scolding me, saying if it's been over a year, there's nothing they can do. She immediately matched my level of upset and insisted I was LYING to her and that her employees would "never" mention writing a check because that's not their "policy". She also did not believe me when I told her about my experience in 2024 because her floor manager "doesn't remember it".
After calling me a liar, the owner offered a $40 discount (a fraction of the shirt's cost, not to mention my time) of service. I have no interest in risking my garments with them again.
She did not apologize. Not for losing my shirt or wasting my time, this time around or in 2024.
They could have apologized and told me there was nothing they could do two months ago. Instead I got lead on with promises of a replacement and then and finally scolded, belittled, and called a liar by the owner.
Absolutely outrageous. Chaos. read more
