I've gone to this salon on three different occasions…read more ---The first time, I went to get acrylic nails that were very well done by Amy the owner. Loved them. From the service side, I was disappointed because I don't like it when the nail tech doesn't pay 100% attention to the customer. She started speaking in her language to another employee there every now and then. Then, I realized she was almost training the other employee at doing nails, and was explaining how she was doing it. At first that wasn't too bad, but then after 30 min, it seemed as if she paid no mind to me and just forgot that I was a person, not just a pair of hands, so she offered no conversation or involved me in any way-- nothing. I was happy with my nails, so in the end, I wasn't mad. It's just not ideal, from a service perspective. ---I went in a second time, and got Mel. She is amazing! I told her I didn't have much time for a full acrylic nail process, and we came up with a short cut that looked just like the full 1hr process. She went straight at it, no distractions, and my nails were perfect! She made my day--basically week, because she was so careful and quick. No cuts, perfect coating, and exact shape I wanted. I would choose her again and again! ---The third time I came to get an upper lip wax, and got Amy. She was quick and the wax they use is really effective. It's the first time the wax works so well on me. It was a bit messy, some got on my nose, but I didn't mind because she got it off before it dried. She was running behind on her last appointment, so I had to wait for about 5-7 min. And before being done with me, she went up to talk to a customer that walked in to the office. I wondered that why with such a quick procedure, she wouldn't just finish with me first and then go see the other customer, or had an extra employee to take care of the front. Oh well, it wasn't a big deal-- just not ideal. A tip if you're getting this done is you should wipe some alcohol on your upper lip every night to avoid little bumps or redness. ---All around good place, just not too high on customer service. And I've noticed the bedding area is not always very clean or has any place to leave your purse or jacket while you get something done.

This a wonderful new addition to the nail salon scene in Ottawa. Everyone is so friendly and…read morewelcoming. I've had two manicures here and received so many compliments on my nails. i used to go to La Crystal but they changed staff and it isn't the same. Everyone at Lashes & Nails is fantastic. I'm curious about the lash extensions they do but I'm not brave enough to have anyone touch my eyes! I've seen their work though and the lashes are gorgeous. I wish this salon lots of success. I adore Maya!

I'm usually pretty picky about where I go for my mani/pedis because I have a paranoia about…read morehygienic practices in nail salons. Unfortunately, my fears were not particularly put to rest here. While Lea was very thorough and did a great job with my manicure, and everything seemed to be clean, I was quickly put off by my pedicure where the shaving tools hadn't been properly cleaned. I may consider visiting again in the hopes that it was an oversight, and considering that the service was pretty good... but I would have to be in a bind to really consider it.

Stay away. Unhygienic nail spot. They don't clean their tools. I had a pedicure and right after me…read morethey did a pedicure to another lady without even washing the tools. I also got acrylics the same day. The owner suggested I do "dip-in" acrylic, I said I was ok with regular acrylic but she insisted. I trusted her after she guaranteed it was the same just different technique --not true. My nails no longer looked natural, they are full of little bubbles of air or something along those lines. $75 later....worst nail experience of my life. I literally wanted to try of the frustration.

Linda S. January 15, 2018…read moreNathalie is the best! Her facials are amazing and I have been seeing her for the past year. She has really worked her magic in the Spa section of this place of beauty. I am very impressed with her professionalism and work ethic.

Two weeks ago I went to new Edinburgh Spa for my wedding with 3 of my bridesmaids. They provided an…read moreexcellent service for all of us. We had all gotten gel manicures, pedicures and our updo's done. Not only did the gel nails last throughout the wedding, I still have them on and I am scheduled for an appointment this week to get them filled. I had a great experience there and I have recommended it to all my friends. The prices are affordable and the staff treat you great.

I wanted to treat my boyfriend to a birthday spa day, I booked him for a Japanese head spa. He…read moreabsolutely loved it. He had build up on his scalp and with the wonderful treatments and Michelle's extensive experience his scalp was squeaky clean. He felt absolutely rejuvenated and relaxed. She recommended him other options which he's been loving. His scalp is so healthy now and he will definitely be coming back.

I came here for my very first Brazilian wax, encouraged with the purchase of a Groupon. I mention…read morethe Groupon, because usually when I use a Groupon for a service businesses have select appointment windows and it can sometimes be difficult to get a convenient time-slot--Sophia Esthetic was a pleasant exception. Their receptionist was friendly and super accommodating with the schedule. The spa itself isn't the easiest to get to because it's up a flight of stairs and down a hallway--there are other similar businesses in the same building so it's not sketchy or anything. The location itself is convenient though, just at the corner of MacLaren and Elgin. Once I figured out where the spa was I was impressed--it was warm and comfortable, there's a waterfall in the waiting room and calming music playing to create a nice relaxing ambiance. I saw Brittany and she was awesome. She was friendly and she made me feel comfortable and did a good job answering my questions. The room was clean, well-kept and prepared freshly before I went in. The whole experience was quick, clean, and not overly painful.

This was my second time going to this nail salon. Cindy was the nail technician that did my nails…read moreboth times and she is great. I had the powder dip done yesterday and my nails look great. It did take over an hour but worth the wait. My husband also had a pedicure by Lynn and was very happy.

THEY CUT MY FOOT & then tried to charge me full price (see my injury in photos) ... yah pretty bad…read more I am new to Ottawa and have gone to this location several times. I got mediocre service but it was the only place I knew. The last time I went I got a pedicure and the lady used those foot scrappers. The scapper was clearly broken but she kept attempting to use it on me. Then it cut a big junk of skin out of my heel and I started to bleed everywhere. They did not have proper first aid supplies to bandage me up. And only God knows if and how they sterilized that tool afterwards. Also it was my birthday the next day and I had a part To make matters even worse, when I went to pay the lady knowing fully well what had happen tried to charge me full price. I said "but you cut my foot" she like oh okay $5 off. Honestly I should have gotten it for free but I was in a rush as my friend from Toronto just came in and waited for me. I will never go there again in my life. I understand accidents happen but I'm more pissed they attempted to charge me for it. Don't go there.

This is the best place for pedi/mani, they take there time and very professional, and cheaper than…read morea lot of other places. Diane R.

I asked for a refill and an ombre french manicure and i was very disappointed with her work. The…read moreservice is ok but the terrible workmanship makes it impossible to go back.

They did well on the coating and color on the toes but did not clean up the cuticles or around my…read morenails at all. The acrylic nails I got were slightly crooked. However, the staff was very friendly and inviting. For the quality of the work it was slightly overpriced.

The quality of the work done by Phoebe is excellent! Phoebe is meticulous and takes pride in what…read moreshe does (as she should.) My manicure and pedicure have lasted three weeks, and at price that is much less at competing nail salons. I will be returning to Zoey's Nails and Spa on a regular basis.