My husband and I have been patients here for almost five years. In that time, we have never seen…read morethe same doctor more than three times. The staff, including the office managers, seem to be the problem. Each time a physician left the practice, we would have to find out by calling the practice ourselves...and then we'd be put out months at at time to get another appointment. My husband's doctor has twice now called out sick the morning of his appointment--after he had to take sick days to be available himself for the appointment. Another time he called to say he was going to be five minutes late and they told him he would still be seen, but when he arrived, they had canceled his appointment. Apparently it is ok for the doctor to call the morning of an appointment and cancel TWICE, but for a patient to be a few minutes late, there is no leeway. I had a billing problem that was the doctor's mistake and it took me 6 months for anyone in the office to remedy the problem. The office manager never once called me back after I repeatedly left messages--it was actually another doctor that stepped in to help me. The front office staff seems to be the issue--the doctors, at least the ones who haven't called out sick, have been terrific but there must be a reason none of them stay in the practice for very long.

My doctor had left the practice 1/2016 and Dr Roberts was booked out until March for an…read moreappointment. A week prior to this appointment date, I was called and informed that she was no longer available on that date and the next available opening was mid July. 7 months to get into see a doctor for a check up?? In the meantime, I had thrown out my back and I submitted a request for the prescription refill of prednisone and flexural through the patient portal on a Sunday morning (which was effective the last time this happened last summer & was listed on my medical chart. ). I didn't hear anything on Monday morning and called the office to check the status of the refill. I was told that they never received my request and would process it immediately since I was in excruciating pain and couldn't walk. I called the office several times and was promised that they just needed to have Dr. Roberts approval for the refill. Several hours went by and I called again at 4pm. I was told that Dr Roberts was very busy and probably didn't have time to look at my note. Also, that she probably wouldn't approve it anyway since she hasn't seen me as a patient. I tried to explain to her that I had attempted to see her and my appointment was rescheduled by her office. Long story short, I went to the ER and was able to get my prescriptions and was practically pain free by the next morning. I would never recommend Dr. Roberts and have since changed my care provider. Denise D. Lebanon, Maine

First appointment at this practice after moving to the area. This is such a friendly, helpful…read moreoffice! First time (ever!) I've had staff members at reception in a doc's office introduce themselves to me, so friendly & welcoming! And doc was great as well - will definitely continue primary care here!

I can see why they are being sued. Will not give former patients their records nor do they answere…read morethe phone.

Closed the practice with no notification to patients. I need to get refills for one medication. The…read moredoctor told me before to never just suddenly stop taking the medication. So now what???

I've been a patient of GCH for a number of years. Their building is big, clean, and modern. All of…read morethe staff with whom I've come in contact with (including my physician, Dr Zent) have been very friendly and professional. I find it's fairly easy to book an appointment, and that the wait times are not long at all. There is a Nordx lab conveniently located on the premises.

Would give zero stars if I could.. they don't listen or want to help. Tried upping a medication…read morethey took me off the month before and leave me wondering if they even open a chart before they see the patient. Not the kind of care a person should be receiving. Find a doctors that listens, pays attention to and wants to help instead of just billing your insurance for nothing.

My son is a patient of Dr Hassett and we are VERY pleased with the care that he received from Dr…read moreHassett! Not only is he a thorough, compassionate physician, but truly seems to care for the kids that he treats and gives THEM the opportunity to explain to him what they are feeling and how they are affected. I have twin 17 year olds and most pediatricians are barely approachable or reachable, and, most seen only focused on the parent, not the patient, but not Dr Hassett! He gives the patients his number and access to him with any questions and wants them to keep in touch with him anytime that they need help or guidance. Five stars and more for Dr Hassett! CHEERS!!!

Threatening to stop treating 78 year old with medical problems because they have a hard time…read moregetting to appointments because of their medical problems.

Dr. Mancherje is excellent. I came to her on a recommendation from my dietician and she has been…read morevery through and kind in her approach. I would recommend her and this practice.

Clean office, great doctors but the waiting time is ridiculous. 4pm appoint 425 and I am still…read morewaiting. Worst still they demand you show up early. Happens quite often sadly. So if you have lots of time to waste this is the place.

I have had good experiences the two times I have been here. I didn't wait excessively long…read moreperiods, and was able to get my issues cared for.

Dr. A has been my doctor for 15 years. He is also my husband's doctor, recommended to us by two…read morefriends. He always makes time, especially during crisis. He is thoughtful about starting with lifestyle, exercise, diet, physical therapy, blood tests, stress reduction, before prescribing medicine. He refers us to specialists when it's appropriate, and he will reach out to his contacts and colleagues when there is something worth getting some additional expert information on (such as should one undergo genetic testing if aunts on a father's side have breast cancer). I've challenged him about his advice or recommendation, and he talks with me and helps me understand his perspective and the options. He is genuine, not in a rush, and a very kind person. My husband's life has been saved by Dr. A. No one is perfect, of course, but Dr. Andrecyk is a great doctor.

Dr. A has problems diagnosing patients. I recommend thinking twice before anyone going here. I went…read moreto see them last year with symptoms of Restless Leg Syndrome and he recommended exercise. I went back last week complaining that the problem with my legs had gotten worse. The normal procedure with this ailment is to check Iron levels to make sure there isn't an iron deficiency. No iron test was preformed as he stated my symptoms didn't require it. I have suffered with restless leg syndrome for years and Iron testing is standard procedure. Be forewarned this is a dangerous way of dealing with client ailments.