Let me start by saying that we love Rockahock, but our last experience was less than stellar. We reserved site 417 for Oct 30-Nov 2 in April of this year. We received a call early September. They asked us if we would consider moving because they had a family who wanted site 417 for a long-term rental. We inquired where they would like to move us. They said they wanted to move us to site 425. We said no. We had reserved a villa for our daughter, son-in-law and grandchildren and that our friends had reserved sites 410-415, 418 and that would put us in the middle of the park near no one. When we arrived at 1:30 Thursday for check in and there was someone in our site. I was sent to the office to speak to the manager. He said that the family would not be back at the campground until 3 to move their RV. Check out time is 11:00! They had not packed anything from around the camper to include a popup, grill, bikes and other items. The manager, Isaiah (I think) said that we had two choices we could plug in until they were packed up in site 412 or we could stay in 412 overnight. I decided to only plug in until they packed.
At 3:15 I went back to the office to speak to the manager. I asked if he had a more definite time for them and told him that I was not pleased that they did not do more to ensure this family was moved out of the spot. They had two hours to figure it out and that they could have called us or something to let us know before arrival. I finally said, it was not his fault, but I was of course not happy. At this point I asked if I could at least get the key to the villa so I could get it ready or our daughter's family. This is where it gets crazy. He said, "No, ma'am check in is not until 3pm." I said, are you even serious? You are going to tell me about check in times! To which he replies, "Ma'am I understand that you are upset, but your tone is not acceptable and these are our rules. In addition, OUR POLICY IS THAT YOU RESERVE A SITE, NOT A PARTICULAR SITE and we reserve the right to put you in another site." So please be warned that you could be moved to any site they deem acceptable if they rent the site that you have reserved. I said, I would remember their reservation policy and his lack of professionalism and that our group of 8 campsites and 2 villas would look for Ed Allen's next year. He said, "I wish you would!"
I felt like he could have let me have the key. He was at that point just being a jerk!
At 3:30 a man and his friend pulled in with a fishing boat in tow. He moved his RV to site 427. Apparently, his great fishing trip was why he could not move his stuff out of the spot any earlier. They started quickly packing and were out by 4:00. We pulled into site minutes before our daughter arrived with our grandsons. The weekend went well. The villa was very clean and a great price.
We have reserved the yurts in the past. The villa is the way to go with a full kitchen, bath, sitting area and television. As said at the beginning, we love Rockahock. Our experience was caused by a fellow camper and one bad management decision. Next time just give the key! It is called customer service. read more