We had a Dodge Journey we bought in Bristol TN a few years back and almost home, the engine light…read morecame on and it was having power loss. The Bristol dealer told us to take it the a local Dodge dealer for them to look at and they would pay for the repairs. Well the Journey had to have the entire ENGINE replaced and Bristol told us to leave it there and they would pick it up, and pay Carville. Well, ever since then, they keep sending us offers for a car we don't even own! They've sent letters written in hand writing using fake names to get our attention. They keep sending us ads and we told them to leave us alone, but the garbage keeps comings. The has to be a LAW to STOP people like this from harassing people. We've heard bad things about this dealership and regret ever going near them!

I am very grateful to this service Department. On the road we experienced a somewhat overheating…read moretransmission and front wheel noise on my Chrysler. My dad and I both suspected a bearing issue! I called many service shops in Greeneville and this was the only one able to get me in the very next day! Thanks to Bobby for making this happen. So appreciated! The car needed transmission service and a wheel bearing! My car is now running smoothly and road worthy again! Thank you!

My family had gotten my first car from The Car Store, so I knew they were people I could trust when…read moreI decided to get a new car. They worked with me, and answered all my questions and helped me find a car that would work for me. I was able to find a car with ease, and drive it back to college that same day. They helped me with trading in my old car and financing the new one. I thought making the decisions was going to be stressful, because I had no clue what I was doing, but The Car Store made it simple! If you need a car I would definitely recommend the Car Store!

Absolutely wonderful people to work with. Buying a car for my growing family has been stressful,…read morebut they were extremely patient with me while I sorted through everything and worked with me. I highly recommend them.

Honestly they probably have the best prices in Tennessee. They were very easy to work with.read more

I'm not sure of the good, but I bought a used car over a year ago and just about 2 weeks before my…read more1 year anniversary the transmission went out and also the windshield camera plus one other thing tore up. They fixed everything and the transmission was under the power train warranty, but they wouldn't take care of the rest. Also, last night I was on their website and I put in a maximum price for new vehicles of $29,500 and 2 Pilots were shown. I inquired about one of them and they said that it was a mistake and won't honor it. Adding more: I did it again on a different device and put a maximum of $35K and 2 Pilots showed up and they won't honor that either.

I had a great experience with the service department at Wallace Nissan of Kingsport. I was…read moretraveling through the area when I experienced a suspension failure (ball joint, axle, and control arm) on my 2018 Nissan Rogue. My service advisor, Peter, was excellent--he was professional, communicative, and helped me get the necessary repairs done so I could get back on the road. I really appreciated their help during a stressful situation. I would definitely recommend them for major repairs.

Great employees and efficient service. Had a great experience here and would recommend it to…read moreanyone. Thank you Wallace Nissan of Kingsport !

My On-Going Experience with Morgan McClure Chevrolet in Coeburn, Virginia…read more I first tried to make an appointment with Morgan McClure on February the 1st (because I know that if I just come in someone will ask "Do you have an appointment?"), but whomever I spoke with on the phone told me that they couldn't make me an appointment over the phone and that I just had to come in on Monday morning when they opened at 8, so I did just that. And sure enough, the first thing I was asked was: "Do you have an appointment?" What's worse, even though there were only two cars waiting to be serviced, I was informed that the soonest that they could see me would be Thursday. Since I had no other choice, save go somewhere else, I took the Thursday spot and returned on that day. After waiting a little under an hour, I was informed that my transmission needed to be replaced and that they would have to order me one and would let me know when it came in. After waiting over two weeks, I finally received a call on the 22nd that my transmission had arrived the day before and that they would get back to me on the 24th. I, of course, assumed that this meant that they would start working on my car on the 24th, which was Monday. However, come Monday morning, I received another call, this time informing me that they wouldn't start working on my car until the 26th, which was Wednesday. I wasn't happy about this, but there was nothing I could do but agree to bring it in Wednesday morning--which I did. I was told that the job would take a day-and-a-half and was given a ride back home. I waited all day Thursday to hear back from them--which I never did. Friday played out exactly the same--waited around all day and never heard back from them. When it got to be 5 o'clock I decided to call them for a progress report--all while hoping and praying that they had already finished changing my transmission. My prayers were not answered--they were not finished, and the mechanics had already gone home for the day. As of writing this, it is now Tuesday, and I still haven't heard back from them. The job that I was told would take a day-and-a-half is now six days and counting. And I should also mention that they have not contacted me once to let me know the progress on my car. Sadly, this is not the first time that they have shown me their lackluster communication skills or how little they value me as a client. The last time I needed them to order me a part played out almost exactly the same and ended up taking over a month before I finally got the part I needed replaced. Even though I have purchased two cars from them and have used their mechanical services several times, this will be the last time I ever give Morgan McClure my business--not only am I going elsewhere for all future car repairs, but I am also going elsewhere the next time I need to purchase a vehicle.

Ran over a piece of metal from a wreak that had happened , had the car towed on dec 12 2024 to…read moremorgan mcclure. Had no updated for 3 months straight. Finally started getting updates that they was waiting parts each time we contacted them. Then on may 23rd. They stated car was ready and fixed. We paid the 250 deductible for insurance. They have not sent a estimate to insurance or provided me with the estimate or what all they did repairs on expect they told me they fixed the bumper and replaced the converter. Then we drove the car from their barley 10 miles to Norton va. Car broke down at rual king. Where it went back into limp mode. Smelling like rotten eggs and showing the same issues when we first took it to morgan mcclure. They came to hauled it back with a tow truck same day. And since may 23rd we have not had any contact with them expect twicetime and they refuse to answer calls or text messages. So ive been contacting the insurance company each week which is state farm and they been calling morgan mcclure to get updates. They told State Farm june 24th it was an issue out of their scope and they was having another mechanic/texh to come look at it and they would have an answer by that friday. Today on june 31st state farm contacted them and was told they moved our car to a sister shop and i had no clue and no idea where my car is at. I didnt give consent nor wasnt aware they was moving our car to a different location/shop. I had zero knowledge that it was being moved. They didnt even tell state farm the location. Basically, my car is MIA. July 7th, i asked state farm location and they again had no answer for me on where my car was at. Still havent heard from Morgan Mcclure. Last we heard anything was on June 19th from them. On july 19th all they said was they was having a different mechanic to look at it because they dont know what the issue is. I understand if its something they arent trained in. ( which had been the only time they contacted us back since may 23rd . ) Then on July 12th daniel stumbled opon the car. It is located at the super service center on hawthorn drive in norton va. July 18th, had a busy week, finally got around calling State Farm. Told them my husband located our car. Gave them the address and the phone to the location. They called both morgan mcclure and super service shop. She said the lady at the super service shop sounded disgusted whatever that ment and that they told them the car has been there the last few weeks and morgan mcclure has NOT told them anything as far as what diagnosis the did, what they replaced or what they think is wrong with the car. That before they even do anything to the car they need all the paper work/information from morgan mcclure and they have yet to get anything from them. That morgan mcclure towed it to them with no information just dropped it off and that was it. How can you just tow a car, drop it off somewhere else because its out if your scope and not provide any information about the car or why your dropping it off? The first 3 months from December to February/March i did give the benefit of the doubt because it was the hoildays and we had some wild weather i mean the kids didnt go back to school till February so i understand. Im a very understanding person. But to have no contact, no updates with us. Zero communication skills what so ever. Only thing we have been told is waiting in parts , parts order was like 6 to 8 through out this whole process. Only know the only part for sure that was replaced was a converter and the bumper. So what are the other parts that was fixed? why hasnt there been any documentation sent to start farm and any documentation to us? Any service shop. Body shop. Garage i have ever went to for repairs has given me a copy of the estimate and given me a final copy of everything that has been replaced. And for me not to have neither is mind blowing. Get the car 5 months later after it being towed for repairs to have the same problems still is also very unsettling. Then to only hear back once weeks later and the second time was because we found our car ourselves is even more upsetting. This isnt okay by any means and i have done research and talked to proper channels and at this point this is a legal matter as no shop should have someones car for longer than 5 or 6 months and it seems they are prolonging it. And this can be very illegal especially with no communication, no paper work to me, insurance company or the super service shop. i have filed a complaint and sent all documentation that i have to the Better Business Bureau and also to Virginia Attorney General's Office. I will be speaking to an attorney if this process does not get any better and i will be sueing if i do not have my car soon and if my car is not repaired correctly. If i pick my car up after its been repaired again the second time and it breaks down on us again. I will be contacting an attorney that day or the next business day. i am so fed up at

I am leaving an update to my previous review two days ago. Josh the manager of the service…read moredepartment call today and apologized for the service I received on Friday. He refunded my payment because the "1 hour or less or it free" advertising on the web has no restrictions. He was very polite and wanted to make sure there wasn't anything else I had issues with. Thank you Josh for taking care of this so promptly.

This dealership needs a lesson in customer service! It started with the loaner! We tried to get…read moreinto a loaner three times. The loaner smelled like smoke! Then the dealership tried to give our jeep back to us with damaged parts and said it "should be ok to drive"! Real nice as if I wanted to put my family in a vehicle that "should be ok" to drive! Then they supposedly fix everything and damage our rim on our jeep! In this instance you would think that since they damaged our vehicle they would have no issues with allowing to stay in a loaner! Instead they say we need the vehicle back tomorrow and if not we are gonna charge you 45 dollars a day! You damaged our vehicle after we trusted you with it and this is how you treat people! They expect people who work to just return vehicles right away even though we stressed to them we are in the medical field and we can't just stop to appease them after they damaged our vehicle not the other way around! There answer is we don't have a lot of loaners so we need it back! It sounds like someone at the dealership should evaluate and get more loaner vehicle if they struggle to take care of customers needs! Once the rim is replaced we will never return to this dealership! This is why people hate dealerships! Stay away! If I could rate the service department a zero I certainly would!