Rocket Cooling is a high value company providing hvac service including in the weekend. They have a regular schedule tech durning normal business hrs sat and Sunday and have a have an actual person answering and scheduling service calls. From what I understand the owners are from Florida and have been part of the Keys for years. The PE narrative is false. They are the most reliable around. read more

I'm very happy with Rocket. I buy their maintenance deal for $199 and the check out my AC system 2x? A year. Also when I call if my ac system goes down they are at my house within 1-2 hours. read more

It used to be Houston A/C not is has been name Rock a/c. They are super expensive visit call to consult the issue with the thermostat cost us $300 , nothing was done, ended up calling someone in Miami. Rip off, rip off dint call them ! They quoted me $125 per pound Freon replacement. Not everyone in the keys is rich read more

Follow up on my previous one star review. Local AC guy came and said that there was no problem with the coil. They were just full of mold. So the estimate to change the coil was completely fraudulent by rocket cooling. read more

They always respond quickly and the prices seem reasonable. I often see the same technician and they always clean up their mess.

Rocket recently bought Houston Air (a local Aircondition company). I have faithfully used Houston for 12 years. They were fair and never gouged me. Today, I called the number formerly used by Houston Air. I was told they are now part of Rocket. The tech arrived at the appointed time an quickly diagnosed the problem as a fried thermostat. He replaced the thermostat and all was working perfectly in 3 minutes. I was then presented a bill for $422. The thermostat is $40 at Home Depot/Lowe's/ Amazon (I looked it up, knowing full well that thermostats aren't anywhere near $400+). This is by far the biggest fleecing of a customer that I've experienced as a 63 year old man owning multiple properties. I fully expected to pay a service call of approximately $100-150, plus the part, plus labor (exceeding the first 30 minutes to diagnose the problem). $200-250 should have been fair to compensate the company and is traditionally what I would have paid for the service call in king the part. BEWARE!!! These guys are really bad people and do not care about long term customer satisfaction. I will never use them for any reason! Look elsewhere, this company has lost its way!!! read more

Houston Air- took over Dana's AC. I have been with Dana's for over 20 years and love them. Houston air didn't skip a beat and many of the workers that worked for Dana's now work for Houston. I have rentals so it's important that they arrive quickly or my business could get a bad review. I purchased the Service Agreement for all 3 of the properties and its worth every penny. After Irma, I had to get a whole new system after the hole in the roof was closed and before the new ceilings put in. They arrived the very next day I called to install the new system. I highly recommend. read more

They serviced my father's AC at the end of May, my father passed away in mid-June. I never saw a bill at his house. They called and left a message in late July, so I called and asked for the invoice so it could be paid. What do they do? They threatened a lien against my father's house!! Really? I'm in mourning and dealing with the Funeral Home, insurance, govt, lawyer, bank, relatives and they threaten me over a bill I asked them to send me to be paid?? They can go to that place where AC isn't allowed. read more

After a week, the parts finally came in and their tech was actually a great person. They are hopelessly understaffed and as such, customer communication suffers. The techs are the reason to call. The office might be a bit slow to order some things, and they rely too much on Miami vendors to supply them with parts, however they are still in my phone for when problems come up. I've dealt with much worse companies. read more

horrible. had a biannual service on my A/C units for 2 years. There service was horrible. One unit leaked and ruined our hard wood floors one week after their service. would not come out for 3 days while unit was leaking. they charged us for installing U/V lights but never installed. won't refund money or return calls. absolutely the worst in the business. Our home owners insurance is now suing them. They used to be good a few years ago. don't know what happened. maybe new management. read more

They come when they say they and do good work at a fair price. I'm a fan.

These people originally installed Carrier system in our home so we continue with a maintenance contract with them. They have always showed up on time for scheduled maintenance and could not be more pleasant to schedule/deal with. Air conditioning system failed and they responded quickly to our call. Major parts had to be ordered through Carrier and system was repaired on appointed day. Installer, Jay, and his helper Dustin, were very pleasant to have around, true gentleman, and did very good work with no fuss or mess. This is a very professional company and I could not recommend them higher. They have my business for as long as I live here. read more

After Irma passed came home from Tn. After clearing trash wood limbs and whatever checked duct under trailer and wet and full of water. I called Houston Air and described my problem. Dave said he check it out in a couple of days because of other things pending. He was there when he said and said all needed to be replaced. He said materials might be a problem but they knew lots were on the way with the area needing supplies. I told him I had a service contract and he put the unit in seven years ago. He said the service updating and care taken made it easy to insure I would be put up on the list before new clients because they serviced us and knew the unit. They called me in a couple of days said supplies came in and I was on the list. Dave said they had a appointment early but could fit me in around 11 a.m. They show up duct work out and duct work in like clock work. Guys works steady long and hard until done explained about resin and glues having to set . Cleaned up work area and left it better than what they came to. My hat off to Dave and crew for fast professional effort to make my life bearable and with cooooolair Price was right ,, quick, professional and I'll make sure my service contract is always send in early just in case of situations like this!!! Houston Air you will ALWAYS have my business. Thanks Dave and crew SATISFIED Wayne K Tavernier Harry Harris Park read more