Purchased my vehicle here and take it for service here every time it is due. Olivia is very helpful…read moreand professional.

Worst experience ever! They double deal so that whoever gets approved first gets the deal…read more This is also known as lying and cheating and reflects upon how management truly is as professions and individuals. All week my girlfriend had been in communication with the salesman. Today 9/25/21, Sat. we had an appointment at 1:45pm and sat our whole day around it. We both test drive the Dodge Durango. Bank had been called earlier that week and she knew what she could do. It was all left up to the test drive, interior and how much they would give for trade in. She sat down with salesman to await to hear from financial to only have the woman from financial to walk over and to tell us that the vehicle had just been sold! Really?? We spend a whole going through everything, set aside a whole Sat even both test drive to only have it sold out while we are going through the process?? What do you not understand about internal communication? So you start a deal with one person and just in case you don't make that sale you go ahead and offer the same deal to another? Management in all the sales area was at fault! The only person that wasn't and that truly sincere was the salesman we dealt with. It was also his last day there and from what we understand this is one of the reasons!

Picked up right away, at 7 p.m. on a Friday night. This gentleman was friendly, kind, and answered…read moremy questions clearly. Will definitely be keeping him in my phone contacts.

Wow! What a fantastic experience! I'm truly amazed by this place. Talk about a business that will…read morego the extra mile. My experience is below, but if you're just scanning reviews to find out whether or not to do business with this place...Stop now and just head up there. I walked in with a rather unorthodox request. I was greeted by Travis (the owner) with a smile and a handshake. See, I had taken it upon myself to attempt to replace the alternator on my '05 Volvo XC90 V8. Big mistake on my part. After messing with it for 14 hours in total I had a non-mobile vehicle and a half finished alternator job. I asked if someone from the shop would mind coming out to my house to take a look at my vehicle in person and give me an estimate on what it would cost to fix. Of course this is not a typical service that they offer. But Travis with his kind heart came out after he closed that to my place and checked out the situation. He gave the best advice he could on his part with a general ballpark figure. He advised up front that he doesn't typically work on Volvo's, but he was pretty sure he could get the job done. I dropped off my vehicle at his shop while he was closed over the weekend. Thinking that it would be ready sometime the following week. To my surprise, I got a call at 2:30pm Monday afternoon letting me know that it was ready to be picked up. After all my errands for the day it wasn't until 5:30pm that I was able to reach back out to him about coming to pick up the Volvo. He had just walked in the door of his house after closing up his shop for the day. Going above and beyond again, he kindly offered to meet me back up at his shop right then so I could pay him and pick up the key. What he charged was MORE then fair for all the work I gave him. It was a big challenging job on a vehicle they were unfamiliar with and they handled it beautifully. I won't be taking any of my vehicles anywhere else for service from here on! Thanks guys!

I am going to RAVE this company! We had a ball joint separate the tire from the vehicle thankfully…read morewe were parked. It was a Saturday, it was muggy and gross usual Texas summer weather, we came from Monroe Louisiana, and they were the only tow company that was available to be speedy and help us out. I for the life of me cannot remember the drivers name, but he and his wife were very patient, polite, and friendly! Before we made it to the shop we had to stop for parts and again they were accommodating! Price was not to terribly high and made it affordable for our family to get to the shop! I again cannot be more thankful for there service and helping a girl in a pinch!! I highly recommend there service!!!!

Thank you, Stetson and staff, for all your help. Communication and service was amazing and fast…read more Considering I requested service exactly on Father's Day, Stetson showed up fast towed my car, him and his staff got it fixed and ready to go the next day he even delivered my car back home. Will forever be grateful and will definitely consider business in the future I highly recommend.

Update: The owners rectified the situation and apologized. I appreciate the honesty and integrity…read moreof the owners. They changed my oil this morning, a little less than 90 miles later my oil light comes on. Immediately pull over and there's oil everywhere. Walk around the car there's oil on the back end and passenger side of the car. I called maci lube and he advised it could have been an issue with the o ring on the filter, then said to drive my car to him. I said I can't because there's clearly a significant oil leak. He told me to go to a local place and call him in the morning. So I pay 125 to be towed to a local place where they see there is no oil filter attached. I call maxi lube back and he said he tightened the filter with a wrench so there's no way. He said he's not paying for the tow and can refund my initial oil change for "condolences". Go see him in person after my car is fixed and admits it could have been him but he's only willing to refund the initial oil change. Zero out of ten stars. Do not recommend.

This shop has gone beyond the normal in helping my sister with her car problems, even drove to…read morewhere she was broke down to help her one time, and gave her a ride home while car was being fixed. They gave her a fair price. I have only used them once and had a starter replaced and they did a good job and fast, I plan to use them for all of my mechanic needs in the future. Everyone there is friendly and professional. I highly recommend this company. As a small town, Big Sandy is lucky to have a good & honest mechanic shop like Maxi-Lube., I am grateful that they are here.

Timothy saved me today! I had a blowout over the weekend and was unable to change the tire. He got…read moremy spare on and replaced my tires! Their Customer Service is AMAZING!!! The company is also ex-military owned!!! THEY ARE WONDERFUL!!!

We haven't had any mechanical work done here, but we really appreciate the fact that they are…read moreprofessional, efficient, and accessible for state auto inspections. So many businesses that are authorized for inspections around here have curtailed hours or manufactured state computer problems to avoid providing the service.

We needed to check out a potentially leaky tire and spoke with the nicest lady on the phone who…read morehelped us locate their shop. We were met by the same hospitality and friendliness by all the employees. They took their time inspecting all our tires before sending us on our way without trying to make an unnecessary sale. If we were local we would definitely buy tires from Gilmer Tire and Auto!

I had a flat tire, cause unknown. They were closest. In literally two seconds the employee found…read morethe nail. He fixed it efficiently and well. It was like $20 and saved me a lot of extra cost and inconvenience. There was no upsell, no shenanigans. Recommended!

I only used this place to pick up a one-way Uhaul rental, but I can tell you that I'd have no…read moreproblem whatsoever going here for any of my automotive needs. The U-Haul experience was great. Super friendly staff that know their stuff. This is a local business that is absolutely worthy of your business!

I've dealt with the service department a number of times, and things break on vehicles over a…read moredecade old... I must say I was impressed, and I watched the entire crew from my rep to the crew fixing my truck. Thanks!

Within 8,000 miles of purchasing a $25k 2018 GMC Sierra with 90k miles my truck has already costed…read moreme $10k in total repairs. I let them know I was looking for a reliable truck to tow my horse trailer. After test driving the truck I requested the alignment and "Service Tire Monitoring System" warning light be fixed. They did. 2 days after getting the truck it is NOT DRIVABLE with power steering locking up on the road! Sent it to GMC and they explained that the otter tire rod was left loose, amongst other things, which is seriously dangerous and can cause a crash! JO Williams agreed to cover the cost and put me in a lender until my truck was fixed. The lender was old, unclean inside, shaky, service light on, and had a massive crack across the window shield. Only 8k miles after purchasing truck, the FIRST TIME towing my horse trailer on a trip (3 hours) and far below tow capacity it breaks down on the side of a busy highway in Houston requiring a $1300 tow home. Absolute nightmare carrying livestock. They found engine related issues requiring $1000 in repairs. 100 miles later I pull trailer to see if problem was fixed. Broke down again! Will be 7k for a new transmission this time! I did not purchase warranty but that does excuse the fact this is the vehicle/ experience I got when purchasing here. This has never been a reliable vehicle. Sorry I have to be transparent if it can help even one person not go through what I have.