I just came to pick my truck up and TJ was the brother who assisted me this whole time. I just…read morebought my Escalade in April and Engine went out. I was so so Distrought and TJ Helped me from the begging to the end and I must say his Service was OUTSTANDING,He really took care of me and I really appreciate it. the customer service team! From the moment I reached out, I was met with professionalism, patience, and a genuine willingness to help. The representative went above and beyond to ensure my issue was resolved quickly and efficiently. They were knowledgeable, courteous, and made me feel truly valued as a customer. What impressed me most was his attention to detail and follow-through. He didn't just solve the problem--he made sure I was completely satisfied with the outcome. It's rare to find such dedication and care these days, and I'm incredibly grateful for the support I received. Good Looking TJ!!

I am disputing a $1,000 down payment for a 2018 Audi Q7 purchased on January 23, 2026 from Heritage…read moreCadillac. Within days of purchase, the vehicle experienced serious mechanical issues, including being found with no oil within 72 hours, indicating the defect existed prior to sale. The vehicle is now inoperable and requires costly repairs estimated between $6,000-$8,000. The vehicle has repeatedly stalled, would not drive above 40 mph, and vibrates excessively, creating unsafe driving conditions. I was forced to pull over in traffic due to these issues. I am no longer willing to repair or keep this vehicle. I made multiple attempts to resolve this matter with the dealership, including requests to return or trade the vehicle based on guidance from my lender. I was given conflicting and inaccurate information regarding loan funding, which prevented me from canceling the deal in time. The dealership has failed to respond to my calls and emails, and I have not received promised reimbursements. The lender has also attempted to intervene since February 1, 2026. Despite this, no resolution has been provided. I have since sought assistance from an attorney, Bank of America, and consumer protection agencies. The vehicle was not in acceptable working condition at the time of sale, which is a breach of the implied warranty of merchantability under Georgia law. Due to the dealership's failure to provide a safe and operable vehicle or resolve the issue, I am requesting a full refund of my $1,000 down. Dr. Tonya B

CJ detailed our RV today and what a great job! Her personality is a huge reason we chose her, but…read moreher workmanship was the very best. She arrived on time, as scheduled, and started after she briefed us on what she would be doing. She washed then waxed the RV, detailing the ties and trim. Our motorhome looks brand new! The price is right and her work is perfect. Highly recommended!

CJ did an excellent job cleaning our RV! We traveled around the country full time for work for a…read morecouple years and the trailer was in desperate need of a cleaning. She sent me photos when it was all finished and I was impressed at how gorgeous the trailer looked. I don't think it looked that good when we drove it off the lot when we purchased it! highly recommend.

They forgot to put oil in my car after an oil change and locked up my engine…read more I'd not recommend after they had my car for water entering in through some where. I paid them $1700 to fix it and complete my oil change but the didn't fix neither. Very disappointed.

I traded in my wife m5 and he was trying to offer me really low like 23k. the market on that car is…read more35. I had offers trade in at 26 27k. Stay away from Michael, he will scheme you will cheat you on your sales. I purchased a range rover and he complains that the injectors was mess up which was a lie and gave me an invoice of 800 dollar to pay him to fix it. The rover had broken spoilers, missing headphones, and never answer me back for 2nd key. Their is a lot of dealership out there that is honest and great customer service. Michael is one guy you dont want to buy a car. Especially finance through them with credit score 825, apr was 4.9 Crazy

My Name is Noel, I went on this dealership's website because he is the closest Land Rover dealer…read morenear me I wanted to buy a Range Robver for my wife cause that what she wanted, I contact the dealer on a red velar that they posted online, used but nice shape, I took my wife to this place to meet the seller I had the appointment with, he is a very nice Guy name Jeandanhiel, unfortunately when I made it there, he was busy assisting another client and he nicely broung another seller name Ramone to take care of us. We took the car on a test drive, my wife kind of like it despite some little things the car had, when we sit with him doing numbers, because I made an offer asking a deduction of $5 thousand dollars on this car that I was buying cash, this guy insulted in saying I quote" you guys are looking at the wrong car" making us feel like we cannot afford it. It was unfortunate that I had to endure that when I was trying to please my wife. We left, went to Jim Elis Porshe Perimeter the same morning , and I bought her a car that she's more happy with. I hope I did t have to go through that, when Im buying a car in cash, I hope this guy name Ramone learn at least how to respect and treat a Customer. We didnt do anything we left calmly. Thank you Land Rover Gwinnett, I hope my review help others. H. Noel

If you're looking for a dealership that perfectly blends incompetence, bait-and-switch tactics, and…read moreoutright absurd decision-making, Land Rover Gwinnett sets a new low... For context, I am a high-net-worth individual working as an investment banker and real estate developer, with multiple homes across the country. I am more than familiar with complex transactions, financing structures, and verification processes--there was nothing unusual or risky about my situation that would justify what followed. I attempted to purchase a used Range Rover remotely and initially negotiated what seemed like a straightforward deal: $1,500 off the sticker price if I used their in-house financing. That financing, by the way, came in at a laughable 12%. I secured my own financing through PenFed at a far more reasonable 6.50%, at which point--miraculously--they suddenly "found" another in-house lender willing to offer 6.75%. Convenient. But when I declined (because why wouldn't I stick with the better rate I already had?), they immediately yanked the $1,500 discount. A classic bait-and-switch move. Despite that nonsense, I was still willing to move forward with the purchase. Payment of over $100k was sent, everything was lined up, and then out of nowhere, their Finance Director called to inform me that they were "no longer comfortable" selling me the vehicle. Their reasoning? Allegedly "too many differing addresses" between my license, insurance, and shipping location. Never mind the fact that this was fully explained and verified. What followed was a series of increasingly frustrating and frankly ridiculous conversations. I got on calls with their management team, even looped in my lender for a conference call where my identity and details were confirmed in real time. Everything checked out. Any reasonable business would have proceeded with the sale. Not Land Rover Gwinnett. They still refused to release the vehicle. At that point, it stops being caution and starts being incompetence. The handling of this deal by Robert Vallejo and Daniel Yim was nothing short of mind-boggling. They didn't just lose a sale, they actively sabotaged one. Even more absurd? Weeks later, they ended up selling the Range Rover for less than what I had already paid for it... I would be FURIOUS if I was the owner of this dealership! It's hard to overstate how poorly this was handled. From shady financing games to inexplicable last-minute refusals, this experience was a masterclass in how not to run a dealership. Avoid at all costs.

The interaction with the guys was really nice, especially while I was looking into the Ford…read moreExplorer. They were respectful with me, answered my questions, and made the conversation easy without making things feel complicated. I liked the way they handled the conversation and gave me the chance to consider the Explorer without feeling like I had to rush into anything.

My wife and I just left ALM Gwinnet with a horrible experience. We originally gravitated to ALM…read morebecause their website pricing seemed to be transparent including the Doc Fee and Electronic Filing Free up front in the price breakdown, making shopping simpler. We landed on a Hyundai Tuscon in Gwinnet. We found some similar models in the same model year for lower prices even with ~$10k less miles, so I called to see if we could negotiate a price that made sense out the door, including everything but tax, tag, and title. I have bought a lot of cars and I work in finance law, so I was very familiar with what language to use and what to ask for and clarified several times on the out the door price. They agreed to the price I asked for and I agreed to purchase over the phone. We even ran out credit before we left and put this vehicle on our insurance because we were driving 2 hours to receive this vehicle on a school night and had an 11 year old in tow. My wife really needed a vehicle soon though, so we bit the bullet and drove from Columbus. We negotiated to $18,020 for the vehicle out the door + tax, tag, title. When we arrived, the vehicle not only had doc fees and Electronic filing fees added to the $18k for another $1100, but also added a "paint fee" and "trusted dealer" fee both in the range of $1k being cooked into the price. When I called this out, the sales/finance person tried to talk me in a circle to how this math made sense. I teach finance math and finance law to corporate banks for a living, so it was complete nonsense and I called it out as such. He tried to argue that 18k was prior to doc and filing fee which would have meant I was negotiating against myself and the advertised price including fees on the website (up to $19.1k). They eventually reduced the price to within $400 of our negotiated price, but I was not budging on what we had negotiated at that point. We wife and child and I were sitting there frustrated while they went back and forth with the managers that weren't on site. I even asked to speak to upper management myself to make a case that we were put out and this needed to be made right. They didn't honor the price. If this had happened to a more vulnerable person that didn't understand what was going on, they would have fleeced them for nearly $3k over the advertised price. We left on principal at that point because I hate dishonesty in sales. If you left this dealership paying fees that you don't understand, you may be entitled to compensation and this dealership becoming censured. Go to the website below and file a case. A state lawyer will be assigned to your case and may return funds to you in the event that you were scammed for nonsense fees. I truly hope no one ever has to go through this. Avoid this dealership at all costs. https://sos.ga.gov/page/file-complaint-against-used-motor-vehicle-dealers

Drove in nervous, drove out with a smile! Pars Cars made…read morebuying a car fast, easy, and actually enjoyable. No pressure, no games--just honest people who helped me find the perfect ride within my budget. I couldn't be happier with the experience!

Hands down the easiest car-buying experience I've ever had!…read more I was honestly dreading shopping for a car because of all the horror stories you hear about pushy salespeople and hidden fees, but Pars Cars completely changed my mind. From the moment I walked in, everyone was super friendly and helpful. My salesperson actually listened to what I needed instead of trying to upsell me, and they helped me find a reliable car that was right in my budget. It didn't feel like they were just trying to make a sale--it felt like they really wanted me to drive away happy. The whole process was way smoother than I expected. Financing was easy to understand, no weird surprises or pressure, and they took the time to explain everything clearly. I've been driving my car for a few weeks now and I honestly couldn't be happier with it. If you're looking for a used car and want to work with people who treat you like a real person, I definitely recommend checking out Pars Cars.

Heritage Volkswagen is the best! In particular, you need to ask for Mark Morin. This was my first…read moreever new car purchase, and my first time in forever being in a dealership, and he made it a great, smooth experience. I came in knowing what car I wanted, but he still took the time to discuss other options, even ones that were less expensive, and go over all the features of the car with me. He answered all of my many questions, worked with me on a good deal on my trade-in, and long story short I drove out of there in my dream car! There were no pressure tactics, no rushing me to make a decision, nothing at all like that. Just a guy who cares about cars and people making sure I got in the right one. Thanks Mark!

The salesman Dennis Laryea was the best in Union City. For my experience he is the best in Atlanta…read more He was experienced and patient with my transaction. He was very compassionate and listened to the key factors in my buy experience. He found exactly what I asked for and wasn't pushy in the transaction. I had never experienced such an easier transaction since I moved to Georgia. For anyone seriously looking for a Volkswagen please go see Dennis at Heritage Volkswagen or any used car, he is the Truth. I'm speaking from experience.

I went for an oil change, and Armando Rodriguez was amazing!! Quick service and helped me trough…read moreeverything that was necessary for my car.

Purchased a new vehicle and was told the first oil change and service visit would be complimentary…read more I scheduled the appointment and was told by the service department that I was lied to by sales and it would not be complimentary. No apology or anything, I was just told sales does this all the time and would I like to cancel, which I did. Terrible customer service experience.