Hurt my ear and bled for two days. The ER doctor wasn't helpful other than to let me know about Rocky Mountain ENT Associates. I was afraid they couldn't get me an appointment and I wanted one as the pressure from the blockage was causing me to feel sick. But they did find a spot for me and I was so happy. Kimberly emailed me new patient paperwork to fill out before my appointment which I prefer because I don't like feeling rushed. I found the office building easily from her directions. Found parking and then checked in at the front desk. Turned in my paperwork and sat in the waiting area. It was comfy. Tanya came to get me and she went over my condition with me. She did a cursory examination to verify my concern. And then it was time to wait for the doctor. Dr. Lewark came in and he knew what to do. He advised me. And best of all, he removed the dried blood blocking my hearing. He vacuumed my ear to remove the remnants he didn't get. Then he gave me after care instructions - ear drops twice a day for five days. This would soften the remaining dried blood on my ear drum and make it come out on its own. I was happy I could hear again and the whole visit made me feel calm and reassured when I was a little worried. read more

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Don't bother -- once they moved to Lowry, and have a new phone number, it is impossible to get through and schedule an appointment. I've left messages going on 8 days, and today when I attempt to call it says "busy" and won't complete the call. Incompetent would be an understatement. read more

When I tell you as a veteran, do not choose this place, I promise you do not or you will regret it. Dr. Nelson is not a Doctor Who knows what she's doing. This doctor broke my nose instead of making it better and then when I asked her if she could fix it. She goes oh yeah it does look bad but I'm not gonna be able to fix it. You're gonna have to find another doctor very unprofessional just because I'm a young veteran with tattoos and I'm young treat me like an adult and with respect not like I'm some Kid or someone who hasn't served their country. I'm very upset that you broke my nose and just left me like this I wouldn't never ever ever come back here. I'd rather go back and serve another year in Iraq. I'm very upset that the VA would even allow this place to be on their list of places to go. read more

Rocky Mountain ENT Associates - Dr. Nelson broke my nose while trying to help me breathe who does that!??? - Ear Nose & Throat Near Me - Aurora, Colorado

I've been experiencing persistent dryness in my nose including small clots making it hard to breathe. Dr. Sharp talked me through what was causing my symptoms, not just the bleeds, but the broader inability to breathe easily. I was impressed with the thoughtful treatment approaching to prescribing multiple over-the-counter options and one prescription with a follow up in three months to verify if the treatment was working and consider additional options he laid out. The office staff was professional and prepared. There was a wait from when my appointment was scheduled until I saw the doctor about 30 minutes later, and the whole thing was done within an hour. So I was out when I expected to be. But don't be surprised if you have to wait a few minutes before you get seen. Overall, very positive experience. I would recommend calling their office and then your insurance company and verifying the procedure codes so you know what you'll be paying. read more

Please do not go here. Their business model includes lying about services provided so that they can take more money from the insurance companies. Insurance will cover what they cover, but Rocky Mtn ENT doesn't care about the bill to the patient. Then Kristy will smugily hop on the phone and say there's nothing we can do we're just "so sorry". Scumbags, save yourself the time and just see a PCP. read more

Wow oh wow. First off, this review goes to the front desk ladies not the doctors or nurses. They are racist. My mother who has loss of hearing called to make an appointment and she was told to call back with someone that spoke English. Her English is not awful but takes patience as she cannot hear well and never been told such a thing even from insurance providers, retail employees, Costco employees, etc. Instead of offering an interpreter, she was turned away. After she hung up, she cried for one hour as she felt belittled and helpless. So I called and made the appointment for her and went to the appointment with her. As I am sitting in the waiting room, the front desk lady asks an Indian lady if she spoke English when she was speaking in English with her. After this encounter, I went up to the Indian lady to confirm if I heard was correct. To my dismay, she was asked if she spoke English. Then I saw another Indian man who had appointment today get turned away since he didn't speak English and didn't bring his interpreter. Wow. Then I see the front desk girl show so much compassion to an elderly white couple speaking so tenderly to them and opens the door for them. This is so disgusting. Please train your employees to have compassion towards everyone, get an interpreter on the phone when necessary and do not turn away non native English speaking people because the front desk girls have no patience to listen. It's also illegal to turn away patients because your racist front desk ladies don't want to deal with accents. read more

I have been struggling with dizziness for weeks with no answers until I saw Dr. Tyler Lewuark and staff. Everyone was unbelievable kind, considerate, and patient as I explained my symptoms and story. I ended up getting emotional because of the relief I felt that a doctor had really listened to me and found a reason for my symptoms and everyone there were so comforting. I'm so thankful I found this place!!! read more

I came in worried about my hearing loss in my right ear. I seen Dr. Lewark and they ran some test and I found out why I have hearing loss and the news wasn't what I wanted to hear but Dr. Lewark told me why, and what needs to be done to fix my hearing problem. He is a great specialist. The staff starting from check-in to exam and to hearing test until I seen Dr. Lewark where very professional and I will definitely recommend this place to anyone suffering from any type of Ear Nose and Throat problem. read more

Last year, I had bloody noses daily that lasted over 30 min. Finally gave in to see an ENT and Rocky Mountain ENT is who our PCP recommended. They fit me in on the same day as calling. Dr. Nelson cauterized my nose and everything was good until I had another nosebleed that lasted over 30 min. I learned from last year and called ASAP. I was able to get an appt in 15 min and Dr. Nelson cauterized me again. The staff is very friendly and professional. I highly recommend this place! I also read another member's review about the $700 bill. I am unsure whuch insurance company the other member has but my cauterization was a contract rate of $213.83. read more

I wouldn't know since they cancelled on me as I pulled in to my appointment. I was supposed to visit Dr. Kimberly Nelson. I waited weeks, collected materials (imaging and test results) from my other Dr visits to various relevant specialists, and even took off time at work to make the appointment time work. Hell, I even mustered up a little hope that I might finally get some answers and help. Not only did they cancel on me, but not even an apology. I literally drove past the office, got back on the highway, and sat in traffic for another hour to get home. Tomorrow I will have to start over and look for an ENT that can hopefully see me and provide medical help. I am completely disappointed and aggravated. Unfortunately, patients are at the mercy of specialists and some of them put business before patient care. As if I want to be anxiously awaiting bad news about my health. What a joke. They stole 6 weeks from me (3 weeks waiting for appointment and at least 3 more to find another). Six weeks is a significant amount of time to be flippantly dismissing new patients. They don't seem to realize or care that some people are out of hope, patience, and energy. Update: Clinic manager emailed me to smooth things out but instead insulted me, accused me of dishonesty, and didn't offer anything. Nice work form a stellar group of people. Steer clear of this dumpster fire. See below response, but that's actually who emailed me so more incompetence on display suggesting I contact the very person who led me to update my review because of the terrible interaction I already had. Bizarre read more

Dr lewark was great and was successful with removal of a cotton ball. Very nice person and obviously very skilled. The bill for a 7 minute appt was $568 which is excessive. We contacted billing and they said they would submit to practice manager. We were sent another bill and called again and were told to call the practice manager directly so we did. She said she had no intention of defending their charges and that was basically the end of the conversation. I clarified i was not questioning insurance payment, just the charge. I suggested that she get some customer service training. Hope not to need this office but loved the doctor and staff that took care of us. We live in chicago and go to many specialists including ents. Never have had this kind of charge before. Submitted by Becky for Patty the patient. read more

They only get one star from me because they told me they accepted my insurance, so I thought everything would be okay. After an initial appointment with a hearing test (which was okay) and another appointment at another facility for a CT scan, it turns out my insurance was denied, and now I'm hundreds of dollars deep in debt with NO answer/solution to the problem I was coming to them with. Horrible, horrible service. Don't take patients if you don't/don't know if their insurance is accepted. That is all I'll have to say. read more

I have sinus problems pretty constantly. Particularly, I never "just" get a cold-I almost always get sinus infections. Lame. After settling down full time in CO and getting on good insurance, I researched some options and found that Rocky Mountain ENT was in my plan and was well reviewed. I've seen Dr. Nelson about 5-6 times now, and each appointment has been speedy, insightful, and very helpful. I've actually discovered that I have a deviated septum in my left nostril (that explains the sinus problems!) and am looking at Septoplasty from Dr. Nelson in the future. She did a great job of explaining the surgery, what it entails, and how it would help, but didn't pressure me to get it done. Long story short, Dr. Nelson is a great doctor who is helpful and to the point. I'll be sticking with her! read more

This office is extremely UNPROFESSIONAL! DO NOT waste your time or money going to this ENT. They do not care about the patient or informing them ahead of time about how much your out-of-pocket costs will be. Dr. Kimberly Nelson went over a detailed plan regarding my situation & never informed me that I would have to follow-up within a short period of time just to get a quote on the surgery she suggested. Instead they want me to spend more money & time going back to the office for the same analysis. The staff is rude, unhelpful & lacks compassion when treating patients. I have NEVER written a review about a doctors office before but felt it was important to warn others before they went down this expensive disappointing road to nowhere. read more

*less than one star If kindness and compassion are what you are looking for, go elsewhere! I cancelled my first appointment based on how I was treated over the phone. First impressions are important and they lost a new patient. read more

My experience at the Aurora office with Dr. Scott Sharp was excellent! After having a choking sensation for 3-4 weeks, I got an appt the SAME WEEK I called! Wow! Dr. Sharp and his entire staff were professional, experienced, and thorough. Short wait time. Stephanie helped me understand the treatment plan, and followed up with Dr. Sharp on a question I had. Courteous, friendly and helpful. I highly recommend Dr. Sharp and his staff!! read more

I do not know why or what I accomplished by going here? They where clinical, gave me a 15 minute ear test that I have already gotten numerous times. I went there to see if I had a deeper problem not showing up on those tests. I still do not know. The Doctor was curt. Seemed bothered that she had to spend maybe "3"minutes with me. Said I came 1 year to late. Explained "nothing "to me. Sent the absolutely no personality audiologist (I went there to see a medical Doctor) to sell me a expensive hearing aid. He said they would have to go through a "Real" exam and another 1 hour hearing test to decide what I needed. I did not go there to purchase another high gross hearing aid. I went there to see a real Doctor and get my questions answered. You will have better luck at the Flea Market when it opens next spring. Here is a update on Oct 5. I reached out to their Practice Manager Christy per her auto reply to the original review to maybe resolve "Their" customer service attitude. She immediately took a negative posture. Wanted to know what I wanted. She asked me to call her?? This is just poor. They have no clue. I was treated badly. What are you going to do about that?? I am guessing nothing!!!. read more

Don't expect much from the reception staff. This medical practice is HIGHLY recommended by my allergist, however with the lady answering their phones I'm not sure how they can stay in business. I made my appointment for after work, clearly stating I should be able to get there by 4pm. I called when traffic across the city would put me 10 minutes late and I was advised to keep driving and arrive ASAP. The receptionist called me 7 minutes later (as I was less than a mile from the office) saying they were cancelling my appointment as my appointment time would be over by my arrival time and missed my original time of 3:40pm for check in. 3:40?? I never could have made that and never agreed to it. Make sure you have an entire day to waste before making an appointment. read more

I have gone to this office since 2015. I noticed that at least one of the Drs hurt me and I said something. I have now found out that they are INTENTIONALLY injuring and harming patients by REFUSING to give them any numbing anesthetic before pulling stents or any other painful procedures if someone isn't injected with the experimental covid shot. As a retired medical person who worked with sick and dying patients for years, I am horrified and disgusted. I will be supporting all those who have been intentionally abused and tortured by this office. Please contact me and I will testify on your behalf. I hope they not only are reported to the medical board for abuse of patients but are sued by all those they have harmed and have their license removed as well as lose all their property and assets. To all the Drs reading this at this practice: Do you monsters remember your oath to "First do no harm?????" God damn you all to hell. You will not get away with this violence against people. read more

They ran tests that were neither medically indicated or necessary to complete a diagnosis for my issue. I will be notifying my insurer to look into their billings. The Dr took 3 WAGS ( wild ass guesses) and blindly threw drugs at my issue. The Check I mailed on 2/1 for payment was cashed by them on 2/21 but not posted to my account. The Bill they sent out a month later 3/27 still showed the amount they'd already received as owing. When I called the Tennessee out-of- state service they use, all I got was a web address. When I called their office all they would say is "they needed a canceled check." When I told them to call their Tennessee service for that, they told me let it go to collections. No help. No desire to fix THEIR problem. A rude attitudinal person on the phone. I went to this place on a recommendation from a Dr. I will no longer trust. Don't make my mistake. I would not send a person I hated here. read more

I had been struggling with a vocal cord disorder for a year and a "doctor" here suggested that I might just need a vacation. After working with other doctors I realized the ignorance and the condescend that I was dealing with. I respect kind, patient, understanding and intelligent doctors. That was not the experience I had here. read more

I have had chronic sinus infections since I was about 7. Not that that mattered. I was seem almost immediately after the nurse took me back. The doctor flipped through the novella you have to write, asked me a few questions: why are you here : a lot of infections for over 15 years for sinuses and throat, are you on something for one now: no. I don't have an active infection (went to my doctor a week ago, no infection) do you get headaches: a lot, sometimes wake up with them, do you snore: yes, for the last few years, are you tired a lot: I have been for the last 1-2 months. Ok. All valid questions. However, at this point I was informed it was likely sleep apnea causing the headaches in the morning and I would need a sleep study. I'll be put on a c-pap and no more headaches in the morning. She then had me sign a consent form for a scope. She did not tell me that it was to see if I had an active infection. Um. Pretty sure we discussed that. I realize she's a specialist and I'm not, but if she had asked if I had seen my doctor about it I could have told her I saw her last week! I was not able to get a word in edge wise, though. After the scope and being informed that I, shocker! , do not have an active infection, she told me someone would contact me about a referral for the sleep study. When I attempted to ask further questions I was shot down and told the sleep apnea was causing all these problems and once I started a c-pap they would be gone. Um. How is that causing chronic sinus and throat infections since I was a child? I didn't even have a chance to give any more history than what I have written here. I would seriously reconsider going here. I was asked to call their office person back and when I attempted to tell her my experience she told me they could do a referral for a CT scan to prove it wasn't sinus related. This, of course, did not sit well with me because it implies I don't know what I'm feeling and don't know the difference between a sinus headache and a regular headache. It also doesn't take into consideration that when barometric pressure changes I get such debilitating sinus pain that I have to lay down or pull to the side of the road or whatever until it acclimates to the point where I can function. But you know, it's the sleep apnea. read more

Called for a same day appointment without a referral. Got in and was able to see an audiologists and an ENT doc for vertigo. They order me a VNG test which made me so sick. The staff sat with me for over an hour while I was spinning and throwing up. So far everyone has been so great and helpful. read more

I had dry nose and went to see Dr. Sharp first time. It took his nurse and himself less than 5 minutes in total but ended up total billing of $770. I called to ask the reason but the staff simply said the charge was based on the insurance policy. And she refuse to lower the costs. I was in shock and wondering how to justify $770 bill for less than 5 minutes visit for a simple check up? I will never go back. I believe there are many good doctors with the same or better services but charge much more reasonably. read more

Saw Dr. Kimberly Nelson. The staff is very professional and timely. Knew their stuff and didn't keep you waiting for ages. The doctor herself has a really great personality and tells it like it is. I am happy to have found them. Expect a couple of weeks to get in but VERY will worth it. read more

The worst I ever had, and the bill was huge compare with their service. Soon I got inside the doctor's cabinet, they asked me to step outside because they decided to check somebody else. I was new patient and they charge for this 200$ , but no respect . DrNelson didn't have any idea about my pain. They will do an ear wax remove for 259 $ my part after my insurance paid a part. Stay way from that place. Their prices even with a good insurance are exaggerated. read more

Docs were fine. I was mislead about follow-up visit. Was told that there would be no additional fee, then was charged $600. Clinic was not interested in honoring the verbal statement they had made to me. Would not use again. read more

I have never felt more disrespected in my life. Dr. Lewark is the perfect epitome of white privilege. I have had ear problems for over a year and quite frankly, my first visit last July was a waste of time and money. Dr. Lewark saw me for what could have been less than five minutes and told me I was perfectly fine. The appointment felt rushed, and made me feel like my "problems" weren't enough for his time. Less than a month later, not to my surprise, my ear pain came back for the next several months on and off. Going to school in Cleveland has made it difficult for me to come back and get the medical attention I need for my ear. Coming home after my school was shut down due to the COVID-19 outbreak, my ear pain started again. Usually, when I develop ear pain, my sinuses start to act up as well, only this time my sense of smell and taste are gone. When explaining this to the nurse through the phone (knowing well it is a symptom of COVID-19), I was told to come into the office anyway. Once again, hoping I would get the proper care I deserve, I scheduled an appointment with Dr. Lewark. Within less than three minutes, as I explained to Dr. Lewark my symptoms he backed away quickly and said, "you need to get out, you have COVID-19." Understandably, I knew he was trying to protect himself and staff, but instead of talking with me and helping me figure out next steps, instead of taking the time to check my ears and nasal passage, he induced panic into his patient and made them feel like trash. I did not want to leave and be charged for not even being checked up on appropriately, but Dr. Lewark was rude. Instead of listening to my concerns, he cut me off yelling at my face to get out. There were times I had to say, "please, let me finish." Frustrated, Dr. Lewark stomped out of the room, and reassured me I would have to "pay" for my visit and that I couldn't do anything about it. I have never been treated with such little respect. Dr. Lewark is exactly why I want to enter the medical field, because people like me, who are part of a minority community DO NOT receive the care we deserve. We are disregarded and shoved away. I felt so alone. No patient should EVER be treated the way Dr. Lewark treated me today. Instead of comforting me and leading me to the proper resources, he yelled at me, mansplained how 'wrong' I was, when I have done my research and know myself more than anything, and made me feel like an infected piece of garbage. Dr. Lewark was immature by cutting me off often and stomping out of the room. Dr. Lewark tried to quiet my voice today, but as a Latina, I know I have a voice, and I will never let anyone disrespect me or my community like that. read more

Dr. Lewark has been amazing. They helped me figure out an insurance issue every quickly and have always fit me into the schedule quickly. So thankful to have found Dr. Lewark! read more

Pretty on-par with what I expected. Located in the Centennial Medical Plaza in Aurora, just west of I-225 and south of E Mississippi. I saw Dr. Tyler Lewark there today for something that's been bugging me for *years* - namely the fact my right nostril seems about half as unobstructed as my left one. I've done nasal sprays, saline solutions and other methods to fix it...all were temporary. My fear was that I had somehow botched a septoplasty I got done in 1998 and bumped the cartilage over, although I also considered it possible that I may have had nasal polyps that needed removing. Examination with a scope (to get really back up in there) may be as much as $175-200 out of pocket, which leaves me incredulous...especially since it was for about 30 seconds work in each nostril...but I blame United Healthcare for that, not this organization. Anyways, Dr. Lewark was fast-paced as on a previous visit to another campus and did not waste time, but did answer all my questions and relieved my concerns. (Turns out I have inflamed nasal turbinates...may need surgery but going to try some other things first.) Staff was professional and friendly...good place to go if you have an ENT problem. read more

My husband went to see Rocky Mountain ENT for a large neck mass to rule out cancer. They ordered an MRI and told him to call back Friday morning for results, (one week later, even though results from MRI's are available immediately.) He called back as told, and they informed him that even though the results were in, the doctor was unavailable for the next 4 days and to call back later. Wow I called to explain this would not suffice, and no one answered the call. I left a message begging the nurse to give us a call or have the doctor call, and no one even bothered to call back. Words cannot describe my contempt for our treatment. We even have great insurance, wonder how they treat people less fortunate. Go elsewhere. Please. read more

Dr. Nelson is an excellent Ear, Nose and Throat Specialist. She devised a simple procedure, done in her office, that provided substantial relief for my chronic cough not caused by an Ear, Nose and Throat complications. It has worked amazingly well for me. While outside test were being performed by outside specialist to find the exact cause of my cough, some of the test were weeks apart. The gagging cough made the wait unbearable. Dr. Nelson had just the remedy to ease the discomfort. Her staff was always professional and accommodating. Thank you Dr, Nelson!! read more

In February 2015, I visited Dr. Sharp for removal of wax in my ear. I've seen him before, and he is quite good. I specifically made my appointment so that I was the first patient of the day, at 8:00am, because I had another doctor appointment at 9:30am elsewhere. Two days before my visit, I received a confirmation phone call reminding me of my appointment time of 8:00am. I arrived at 7:45am so I could fill out any necessary paperwork, and be promptly ready. I was the only one in the waiting room. But it got to be 8:15am, so I asked the receptionist if Dr. Sharp was running late. She said "no, they don't get here until 8:45am". I told her I specifically made an 8:00am appointment and received a confirmation call confirming this. She said "sorry, but they aren't here yet"!! So I wound up sitting in the waiting room - the ONLY patient waiting - for one full hour. I was furious. To make matters worse, I knew I would not make my 9:30am doctor appointment elsewhere, and when I called them to explain the problem, they still charged me as a no-show. The bill from Dr. Sharp came, and I disputed it by calling their offsite representatives which happen to be in Tennessee (?!?). They promised someone would contact me to discuss the problem I had. Months went by. I wrote, I called, I left messages, I wrote the doctor's office - nothing. I have been COMPLETELY ignored. I have nearly begged this office and their representatives to just call me to discuss, but they never did. Even if the bill was only $5.00 I would still dispute it because they caused me to miss another appointment that I was charged for. Today I got a collection notice in the mail. My credit score dropped 20 points from 811 because of this. I will NEVER go to this medical office again. If I could give less than 1 star, I would. It's a shame too, because Dr. Sharp is very good. But the people who represent him are horrible and I have been treated horribly. read more

After two appointments to National Jewish and several doctors with failed or little results, I found this place in order to get my final diagnosis on my Vocal Chord Dysfunction. I am all too glad I did! I decided to see Dr. Kimberly Nelson. She didn't need a referral and I was very pleased that they got me in so soon! My first appointment was today 9/13/2016 and in a short amount of time, Dr. Nelson did for me what others have failed to do, since this all started! She reviewed my lung function tests from National Jewish and immediately saw that this was not my asthma! She then put me at total ease about having my throat scoped (Laryngoscopy) and even gave me the option of doing a small scope, so I didn't have to have my throat numbed up with Lidocaine. Wow, a second option! Without pushing a Methacholine Challenge or other similar tests that doctors at Nat. Jewish tried to force on me before they would even consider doing a throat exam, she did this and knew right away that I had LPR or silent reflux! She advised a treatment plan and I walked out feeling like "finally someone understood me, my symptoms, and I have the tools needed to beat this and go back to my normal life!" I told my mother about this place for her allergies if she ever seeks treatment for them and I would tell anyone else suffering from Vocal Chord Spasms to start here! I'm going back for a follow up visit to make sure my meds and therapy are working, and I'm not even sweating another fiber optic exam, like I had been all year! I scared myself and put it off for too long. The office staff was very helpful as well and I was more than delighted to see a coffee bar and snack basket to make the wait as comfortable as possible! Also, I loved that the receptionist notified me of a couple of things they are taking care of, just so I knew what was going on with my insurance and my medication! read more